6/10 Okay
Kemmesha
Travelled with partner, Travelled with group
2 May,2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First the bad: the food is WACK! I was HIGHLY DISAPPOINTED. There is an international restaurant that is supposed to be a great dining option but it was booked the whole time were there so 4 nights we would have needed to stay 8 days so we could have made reservations on the last night in order to eat there. Room service was HORRIBLE! I wish I took pictures to back up my claim. I ordered vegetable soup every night just to see if it would get better and it DIDNOT! The soup was DEAD ASS water with boiled carrots. As for transportation if you want to go to tulum center aka downtown Tulum to go clubbing/bar hopping the taxi will cost about $120 USD. During the day my partner and I took the local taxis called the “Colectivo” and for a round tip it cost $10 USD or 180-200 pesos but they stop running at 5.
The Good: the hotel is very pretty and very relaxing! The staff are so nice! The activity were fun! The resort definitely gave couple vibes but even the guests were nice and friendly.
In conclusion would I go back? My answer is no but only because the food was subpar and I’m a food person. I would give it a 5/10 and that’s only because the Italian restaurant was really good and Mexican night was alright. So 3.5 point for the Italian restaurant and 1.5 for the Mexican buffet. I would have rather stayed at a hotel or airbnb with a pool/ gone to beaches and ate out. Probably would have been cheaper or around the same price but at least I would have had good food.