Villas in Xuan Hoa

"1. check -in service: hard to find where is the reception desk......find out we spent 30mins 2. when ck-in they asking 280000 vnd/ each person and swimming pool entrance 100,000 vnd/ each person and really i do not understand you gonna charge for cart ( ex; front resort gate to my room at least 15 -20mins waking????) 3. nobody respond for asking service even hotel operator they do not care hang up the phone easily 4. only good restaurant facility and service 5. even free night no more...

"호텔스닷컴 예약을 했지만,입장부터 차별대우 받고 20분을 넘게 확인을 해야했다. 방은 콤팡이 냄새와 청결하지 못한 컨디션.. 본관수영장을 가기위해 이동용 차량을 불렸지만 서비스가 어렵다는 회신.. 직영운영이라는 말 만 믿었는데.. 절대 다시는 가지않을거고,호텔스닷컴 또한 이용하지 않을겁니다."

"It was not a pleasant experience, from the moment of check in until check out. The check in process was very confusing, and I was charged entrance fee. I needed to pay buggy car, also needed to pay for the bottle water in the villa, there was this lady whose role is not clear to me asked me to pay cash. All these were not communicated when I made the booking. Basically the property is a private one, not related to the hotel. You can't expect a normal hotel experiece, need to figure out how...