Villas in Xuan Hoa

"1. check -in service: hard to find where is the reception desk......find out we spent 30mins 2. when ck-in they asking 280000 vnd/ each person and swimming pool entrance 100,000 vnd/ each person and really i do not understand you gonna charge for cart ( ex; front resort gate to my room at least 15 -20mins waking????) 3. nobody respond for asking service even hotel operator they do not care hang up the phone easily 4. only good restaurant facility and service 5. even free night no more...

"It was not a pleasant experience, from the moment of check in until check out. The check in process was very confusing, and I was charged entrance fee. I needed to pay buggy car, also needed to pay for the bottle water in the villa, there was this lady whose role is not clear to me asked me to pay cash. All these were not communicated when I made the booking. Basically the property is a private one, not related to the hotel. You can't expect a normal hotel experiece, need to figure out how...