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Reviews of Family Treasure Yangon

3 out of 5
Family Treasure Yangon
93, 13th Street, Lanmadaw Tsp, Bet: Anawyahtar Rd & Maharbandoola, Yangon

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 78 reviews" "
Rating 8 - Good. 30 out of 78 reviews" "
Rating 6 - Okay. 13 out of 78 reviews" "
Rating 4 - Poor. 5 out of 78 reviews" "
Rating 2 - Terrible. 4 out of 78 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they are having standard room like rats box, no windows. When I asked for room with windows, they try to charge me extra 10$, finally I pay 5$ overcharge. Avoid at any cost, around are plenty of similar hotels with lower prices.
Stayed 1 night in Jul 2019
Response from rex on 15 Jul,2019
Dear Sir, Please do not provide the incorrect information on the review. We have a standard room with window that we show it to you but you did not like it and give us hard time to get the superior room to upgrade free. We provide all the information on Expedia.com. In addition, we said we can refund the money if you did not like it. We did not charge any extra charge from customer. You should know that if you upgrade a room, you have to pay the extra fee. Also, we give you discount for $5 but you did not appreciate it. Have a nice day.

8/10 Good

PIETRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
I arrived in Yangon very late at night. when I arrived at the hotel they were waiting for me. they speak very little English but they know what to do. the room I had booked was clean and even had drinking water ready for me. I found the window was a little too small so I upgraded to a room with a balcony, the upgrade cost me very little and the staff helped me move. overall this is a great hotel which makes it very well is the staff, they are always there and willing to help and answer any question. planning to go back to Yangon next November and I will definitely book a room at this hotel.
Stayed 13 nights in May 2019
Response from rex on 27 May,2019
Thanks you for your support and staying with us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Ive stayed here about 3 times over the years but I probably wont stay again , not sure if its new owners or something else , it just was nt as great as in the past . It is a handy walk to everything , a balcony room is great value as you get a chance to sit a watch Yangon life stroll past .
Stayed 2 nights in Mar 2019
Response from rex on 28 Apr,2019
dear ive, Thanks you for your feedback about our hotel. please let us know about the condition. We will try to take a action to the staff. Have a great day.!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from rex on 7 May,2019
thanks you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and on a small street but located in a vibrant part of Yangon. Wish we had stayed in the area more than one night. Staff was very attentive.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Aircon not good
Aircon was leaking and stuffy warm room because aircon spoil. I sleep sweating. Lol
Stayed 3 nights in Dec 2018
Response from Rex on 29 Dec,2018
Sorry for the air con error , we fixed it already.

2/10 Terrible

Verified traveller

They don't have the bookings in order so they could not find mine. The tours manager doesn't deliver what he promises. The internet fails.
Stayed 1 night in Nov 2018

6/10 Okay

YATTHRA

Stayed 3 nights in Sep 2018
Response from rex on 7 Nov,2018
thanks you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay
The hotel smells there is no lift. Walked in and walked out. Complete waste of money.
Stayed 3 nights in Oct 2018
Response from rex on 7 Nov,2018
thanks. we will take care of it.

2/10 Terrible

Verified traveller

Too many insects and very bad smell from the bed
to many insects in the room and very bad smell from the bed sheet.
Stayed 1 night in Sep 2018
Response from Rex on 7 Sept,2018
Dear guest, Thanks you for review and feedback. We will let our management team to fix right away and report to them.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, wifi signal is weak in the first room.
Stayed 5 nights in Jul 2018
Response from Rex on 2 Aug,2018
Thanks you for your feedback and comment about our hotel. Have a great day.!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, vaule for money , good location
Vaule for money, good location, friendly excellent service, update facilities,very clean room , free lending umbrellas , will stay again.
Stayed 2 nights in May 2018
Response from Rex on 7 Jun,2018
Dear Sir, Thanks you for your review and feed back. We will share your review to our management team member. Have a good day !!

4/10 Poor

Theodore, Seattle, WA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It wasn't very good
Overall, I was expecting better from this hotel due to its good ratings, but I was disappointed. The WiFi did not work for me, the hotel had cigarette smells throughout the common areas and in the bedroom a little as well. There was a small nail poking through the seat (I used a towel to deal with that minor issue). Also, the room is very small. The positive points about this inn are that the staff are friendly, it is easy to buy a phone topup at the front desk, and the breakfast was okay. In summary, I would not recommend this place for a friend.
Stayed 3 nights in May 2018
Response from Rex on 28 May,2018
Dear guest, Thanks you for your review and comment. Our management team will take the action and fix it right away. Have a good day..

8/10 Good

Michael, Los Angeles California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel in excellent location.
This was a very nice hotel located in a working class neighborhood. Close to all the tourist attractions. Amazing street food nearby, endless choices. Grocery store within 3 minute walk if wanting to buy a few items while staying in this part of town. Prices in Yangon will make your travel dollar stretch further than you can imagine. We felt very safe at all times and would book this hotel again when returning to Yangon. Do not book your ride from the airport to hotel online, you can save lots of money by using Uber or getting taxi at airport. Be sure to negotiate taxi fare before getting into car. If you book a taxi with your hotel you can pay up to 85 dollars US to get that ride. If you get a sim card and data plan for your cell (must have unlocked cell phone) at the airport this cost around 4dollars US for 1 month of call service. You can Uber a ride to your hotel for around 4 to 5 dollars US. If you don't want to buy a sim card or cell service you can use the free airport Wi-Fi to book your Uber ride.
Stayed 2 nights in Feb 2018
Response from rex on 24 Feb,2018
Thanks you for your sharing your travel experience and recommendation with us. Hope you enjoy it.

10/10 Excellent

Monthakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Midrange Hotel with Great Service
I stayed at the Family Treasure Yangon for 28 days due to a volunteer trip at Yangon General Hospital. I chose it originally because of the location (5 minute walk) and of the previous reviews. It is a mid-ranged hotel near Chinatown, which I thought was a great deal. The staff here is quite gracious. There were several choices for breakfast, which was a good portion and delicious. Rooms had hot running water with good pressure and was more than spacious for my needs. I did not have any major wifi issues. I did choose a room with a window due to my long stay. I would stay here again and would recommend it highly to anyone. The hotel can help with you a taxi and travel arrangements, but there is an up-charge. It is in walking distance to Chinatown and the 19th Street Night Market. There are also many local restaurants nearby and the supermarket is at the end of the street. There are also many close bus routes to downtown and up Paya Street.
Stayed 28 nights in Nov 2017
Response from Rex on 5 Jan,2018
Dear Monthankkan, Thanks you for staying with us and giving us a great recommendation. We will share your message to our team member. Hope you will visit us again. Have a great day..

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and feeling
Great hospitality shown by staff and peaceful neigbourhood. Will stay there for next trip.
Stayed 1 night in Aug 2017

10/10 Excellent

Seema, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation with professional staff
All of the staff members here were awesome, sweet, and professional. The room was the perfect size for two people. The bathroom facility was kept very clean. Our room and bathroom were cleaned daily. Breakfast provided was excellent but the stuff really went above and beyond when they offered us the Noodle soup options which were not made onsite. Those items were delicious and kept us full for most of the day. The air conditioner worked perfectly. My husband and I enjoyed our stay in Yangon.
Stayed 3 nights in Jul 2017
Response from Rex on 29 Jul,2017
Thanks you for staying and review. Wish you to see you again at your next trip. We promise you to keep our service improvement. Our management will also share your feeling n feedback with our staff from every department. Have a nice vacaccation onwards.

8/10 Good

Cathy, Coffs Harbour

Liked: Staff & service
Good access to most places.
I found the room a Lille small for a five day visit. Hotel located on the edge of a very vibrant and intense Chinatown.
Stayed 5 nights in Jun 2017
Response from Rex on 29 Jul,2017
Thanks for your review. Wish you to see you again at your next trip. Have a nice vacation.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel for short or long stay
Very attentive service staff, nice breakfast buffet, comfortable room, restaurant on site for lunch and dinner, a little far from the centre of town but easily accessible by tricycle
Response from Rex on 23 May,2017
Hello Mr.Antony , Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that enjoyed your accomodation. Our hotel aims to provide a truly unique experience and we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Zin Lay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for budget stay
Polite and helpful staff. Location is good and within walking distance to China town, night market, Junction city and so on. Room was clean and comfortable. It would be great if the breakfast could further improve.
Response from Rex on 19 May,2017
Dear Sir, Please accept a huge thank you from all of us.We so happy to hear that we have had a success.All comments are worth reading and learning from even the good ones. Thank you again and we hope to see you in the future...........

10/10 Excellent

keithton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5days stay
Friendly and helpful staff.
Response from Rex on 26 Apr,2017
Thanks. We will share your concern to our team member. Have a great day.!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Good value and great location
Lovely family run hotel. Staff very friendly and helpful. Room was small but in the back of hotel and was quiet and clean. Bed and pillows comfortable. Breakfast was good and cooked fresh to order. Great location a few minutes walk from Chinatown and modern shopping mall nearby. Only a few tv channels though and with sound issues. Internet worked ok most of the time in the room but sometimes cut out but faster in the lobby. Good value for money as Yangon hotels are expensive. Will book them next time we go back.
Response from Rex on 16 Apr,2017
Dear Kevin, Thanks you for your feedback and comment about our hotel. We will share your good review to all team member. Again Thanks you for your supports and staying with us. Best Regards, Rex

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Breakfast cooked to order was perfect. Friendly staff. Clean and comfortable room. Great value.
Response from General Manager on 4 Mar,2017
Dear claire Thanks you for the good comment about our hotel. we will share your review to our team member. Have a good days..

10/10 Excellent

sang sup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs were very attentive and kind to everything I need. the breakfast was better than I have expected. great value for money
Response from General Manager on 11 Jan,2017
Dear Sang, Thank you for your feedback about our hotel. We will share your concern to our staff member. Have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joao, Portugaç

Liked: Staff & service
Location is ok. Staff is nice. The room (101..as far as i remember) we stayed was above the lobby, which was ok because we just stayed for 2 nights and we were never at the room during the day. Nevertheless I would recommend people to avoid this room.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Radek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient stay
Great staff, very helpfull and kind Very clean property, part of hotel is little cute cafe, breakfast is very good with choise of international or local
Response from General Manager on 9 Dec,2016
Thanks you for your comment and review for our hotel. We will share your concern to our management team member. Have a wonderful trip.

8/10 Good

Grato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, courteous staff
Outstanding and great location
Response from General Manager on 8 Dec,2016
Thanks you for staying with family treasure yangon.

10/10 Excellent

Annette, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extremely friendly staff, good location
My husband had a bad toothache in the middle of the night and one of the super friendly guys at the reception accompanied him to a pharmacy to get painkillers. In the morning, he referred us to an excellent dental clinic nearby.
Response from rex on 29 Oct,2016
Dear Annette, Thanks you for your staying at family treasure yangon, We appreciate your feedback and comment about our staff member. Hope your husband feeling will soon. Thanks..

8/10 Good

Kraveller, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family guest house
Newly renovated, neat and clean rooms with friendly staff. A new cafe for breakfast.
Response from rex on 29 Oct,2016
Dear Kraveller, Thanks for your feedback and review for us. We will try my best to serve you better for your next trip again. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to everything and easy to walk. The wifi was good. The staff are very attentive and helpful. A good budget guest house. Would stay again
Response from rex on 19 Oct,2016
Thanks you for staying with Family Treasure Yangon. Hope you come back and stay with us again. Take care your journey..

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central in Yangon
Everything about this little guest house was great for us. Decent sized bathroom with very good pressure shower, small refrigerator, good aircon, hot water. The staff were so helpful and nice, they even took my bag along the road to have its zip repaired for me. Breakfast was entirely adequate. We didn't check out until late but we were able to relax while we waited in the lobby with tea and juice offered. I think it was reasonably good value for money.
Response from rex on 20 Sept,2016
Thank your for taking a time to write a review for us. It is my pleasure to serve you better when you visit us again. Family Treasure INN Management Team.

10/10 Excellent

Pam , Fullerton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Sule pagoda
Right in the heart of downtown Yangon, walking distance to Sule pagoda and the Chinatown district where you can try a lot of good food. Friendly staff. Clean and comfortable rooms. Good Myanmar breakfast.
Response from rex on 29 Oct,2016
Dear Pam, Thanks for the feed back our staff member. We will share your concern about your reputation to our management team. Have a wonderful journey.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This little hotel is located within a 15 minute walk of Bogyoke Market, other shopping, Chinatown, and the National Museum. There is also a supermarket around the corner. It is a short cab ride away from Shwedagon and Sule Pagodas and other sights. The hotel is high-end for backpackers, with hot water, comfortable bed, and a refrigerator. No elevators, a little dark, and some bugs, but the hotel was renovated a couple of years ago. The staff don't speak much English, but they are friendly and they try. A good value for Yangon.
Response from General Manager on 21 Nov,2016
Thanks you for you feedback about our hotel staff member. we will share your concern to our team member. Have a nice day..

8/10 Good

JONATHAN, London

Liked: Cleanliness, staff & service, room comfort
Staff really helpful and friendly.

6/10 Okay

John P, Minnesota

Liked: Cleanliness, staff & service, room comfort
fair value
Staff was extremely friendly and helpful. Best to book through hotels .com because it is cheaper that way. Breakfast just ok. Room was ok

8/10 Good

JASON, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This was a couples trip, the room was comfortable, hot shower, basic breakfast,close to plenty of restaurants, grocery store, 19th street, short taxi rides to most sights, next to travel agency who were very helpful with overnight train tickets to Bagan. The staff was very nice, helpful and very eager to please. Wifi works good in the lobby, we would stay here again.

10/10 Excellent

Godwin, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely family run hotel in Chinatown
Great location and we walked everywhere indeed. The room itself is quiet spacious ( huge ) even though not really well designed/planned when it comes to furniture arrangement. We did not have a view and could not open the window, a big downer in my part. I did not mind it as we were planning to stay outside as much as possible. For claustrophobes, not for you this room and take the upper floors. We had the family suite in the mezzanine, room 103. The bathroom needs upgrading and definitely a shower curtain is a must. The whole bathroom gets whet when showering. The water pressure is amazing though and the warm water is really warm indeed. I slept well with the comfy beds. One irritating thing, they dont have enough plugs/sockets or they are hidden behind the dresser or the beds. Very annoying as they are not easily accessible. Wifi was patchy but in the end i just used my tourist sim with unlimited data for 7 days. Would i stay here again? sure but will consider other alternatives.
Response from Rex on 2 Jul,2016
Greeting From Family Treasure INN We appreciated your feed back and staying with us. We hope that we can try to improve our service and room maintenance. Have a nice day..

10/10 Excellent

Graham, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff that all speak English
The lobby is well air conditioned and the entire hotel is clean. There is an attached travel agency that serves hotel guests which is very helpful. The location is great being near Chinatown and all the main attractions downtown. Stayed there because it had a room with three beds and there were three adults staying there. Would definitely reccomend this hotel for its service and location.

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel is quite decent for the Yangon standards, room was clean and had hot water and AC. Also, it was the only place in Myanmar where wifi actually worked in the room. Negative sides: 1. Room didn't have a window and air flow was maintained by an extremely noisy fan. Make sure you have earplugs. 2. Room was quite small.

8/10 Good

Vidar Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fornøyd 😊
Stayed 3 nights in Feb 2020
Response from rex on 15 Feb,2020
thanks

8/10 Good

TaeJoon

Stayed 5 nights in Oct 2019

8/10 Good

HIDEKI

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2019
Response from rex on 6 Nov,2019
Thanks

4/10 Poor

Beatrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht empfehlenswert.
Hotels.com sollte solche Hotels nicht anbieten, da das Umfeld ein Chaos war. Im weiteren wurde im Hotel noch spätabends gehämmert, der Besitzer war dabei.
Stayed 1 night in Aug 2018
Response from Rex on 16 Nov,2018
Dear Beatrice, We are so sorry a bout the hammer noise. we are upgrading bed and mattress. The worker only work until 6:00 pm. Again please understand the condition.

8/10 Good

Ejnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from rex on 7 Nov,2018
thanks you

6/10 Okay

W, 東京

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from rex on 26 Sept,2018
thanks

4/10 Poor

W, 東京

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from rex on 26 Sept,2018
thanks

6/10 Okay

YOUNGTAEK

Liked: Staff & service, property conditions & facilities
위치
위치가 복잡한 도심 지역이라서 편안하지 못했음, 날짜변경에 추가요금요구는 정당한건지?
Stayed 1 night in Aug 2018
Response from rex on 13 Aug,2018
Dear Sir, We just let you know that we only charge you for the date change fee for your no show. Most hotel charge you the whole amount for room fee for no show. Thanks you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
It was nice place not so big burn clean . The receptionist always eager to help you about any question
Response from Rex on 11 Apr,2018
Thanks you for your feedback and review. Hope to see you again.!!