"I booked two executive rooms for my family at this highly-rated, top-five hotel in Yinchuan, expecting a premium experience. Unfortunately, from check-in to check-out, the stay was deeply unsatisfactory.
❌ Cold, Unprofessional Service
The front desk staff were indifferent and unwelcoming. When asking about executive lounge benefits, I was bluntly told the lounge was closed and services were moved to the lobby.
❌ Executive Benefits Severely Lacking
· Afternoon Tea (2–5 PM): Only coffee and soft drinks—no snacks or pastries. Service was neglectful; the staff ignored us until we approached them.
· Evening Happy Hour (6–8 PM): Only two fixed set menus with no variation. My 6-year-old was not offered a meal and had to share with adults.
· Slow Service: After ordering, the attendant disappeared. It took 45 minutes to serve only salad, soup, and ice cream. Pasta and sandwiches came later, and drinks took another 20 minutes.
· Breakfast Was Poor: Noodles seemed pre-cooked and reheated. The buffet had limited options, was not replenished timely, and lacked variety day-to-day.
❌ Ineffective Management Response
After complaining, the manager promised a room upgrade and improved dining options. However:
· The upgraded suite caused breathing discomfort for my elderly mother, forcing us to move back at 1 AM.
· The restaurant refused to change the fixed menus, and afternoon tea remained snack-free.
I do not recommend it for travelers seeking true value or comfort."
Yes, there are holiday rentals in Yinchuan close to Ningxia Square Tower, or you can select a more secluded option if you're looking for a relaxing stay. Yinchuan is known for its forests and temples. Make sure you have time to check out the architecture while you're in the area.
What can I see and do in Yinchuan?
Family-friendly attractions include Ningxia Square Tower and Hongfo Pagoda, whereas Zhongshan Park of Yinchuan and Western Xia Park are a couple of great spots to enjoy the outdoors. Other places in town to visit include South Gate of Yinchuan and Wanda Plaza Jinfeng.
What are holiday rentals like in Yinchuan?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Yinchuan. Holiday rentals offer extras like WiFi and washers and dryers so you'll be comfy for your stay. If you're concerned about a sanitised environment, holiday rentals can provide a sense of security away from public hotel lifts and lobbies packed with people while still allowing you a great travel experience. You'll also get more space in a holiday rental than in a traditional hotel, which is another reason why a holiday rental is an attractive option for family trips or small group gatherings.
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