China Holiday Rentals

"My wife I had an excellent stay, and from the very beginning to the end, all your staff were exceptionally gracious, warm, and attentive. We truly love your hotel and felt wonderfully hosted throughout our stay. The view from our room was magnificent and absolutely unforgettable. Because of this experience, we’ve made the decision to return and stay with you on a yearly basis. No other luxury hotels compare—not even AMAN. I would also like to make special mention of Raven from the concierge team. She is a true gem, a sincere and genuine person, always willing to assist her guests, and nothing ever feels like a burden to her. And lastly, I would also like to highlight an incident that both my husband and I witnessed, where one guest verbally abused and degraded two male concierge staff members on Thursday, 8 January, at around 1:45 pm. Your staff remained professionally patient at all times and did their utmost to calm the guest, even while being shouted at. They did not argue or retaliate, but instead absorbed the situation with dignity to protect the hotel’s brand and reputation. Such courage, restraint, and professionalism should be recognised and acknowledged. It left a deep impression on us and further reinforced our respect and admiration for your team. Thank you once again for upholding such high standards of service and conduct."

"Very good stay, clean, central location, comfy room, nice staff, will book again"

"Nice"

"clean room, friendly staff. but need to restrict the Non-smoke rule. some of guests smoked inside the room. "

"Clean room, friendly staff. "

"Yes"

"Very nice staff and service "

"Stayed six nights in a Twin Star Suite and got a corner room with a fantastic view of the river and city. The staff were extremely helpful and friendly. Breakfast was excellent, with a wide range of options—from fresh pastries to a build-your-own congee station. We also received two complimentary laundry items per day, which was very convenient. Overall, it was a great stay, and I would highly recommend it to both first-time visitors and seasoned travelers."

"A superb 5 star hotel. All the services you would expect from a luxury hotel. Great location and excellent service. "