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Reviews of Feversham Arms Hotel & Verbena Spa

4 out of 5
Feversham Arms Hotel & Verbena Spa
High Street, Helmsley, York, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 298 reviews" "
Rating 8 - Good. 89 out of 298 reviews" "
Rating 6 - Okay. 20 out of 298 reviews" "
Rating 4 - Poor. 9 out of 298 reviews" "
Rating 2 - Terrible. 1 out of 298 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were left cards & chocolates in our room, a special touch. The ladies around the pool were lovely & very friendly, looked after us.
Stayed 1 night in May 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good nice place to stay and visit
Stayed 2 nights in Apr 2024

8/10 Good

leon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff where excellent, the spa was nice and the food was great if some what limited. Feel like parts of the hotel need an update or a deep clean.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel with spa. We love this hotel so much! Wonderfully appointed bedrooms and social spaces and the best food ever. Spa is gorgeous. One of our favourite places. Highly recommended
Stayed 1 night in Apr 2024

10/10 Excellent

Orna

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Stayed 1 night in Mar 2024

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A short stay. Room was okay , in the older part of the hotel. The older rooms need to be refurbished at somepoint …. Nice to have access to the spa and outdoor swimming pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 1 night spa break. All easy and will be returning.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sophie

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Third and last visit.
This was our third stay - we won’t go again. Even for a ‘classic’ room, our room (4) was not acceptable. Cold room (single glazed, ineffectual old radiator), very thin ‘quilt’ on bed and no extra blankets. Early 1980s decor, mismatched and shabby furniture. No room for a stool or chair at ‘dressing table’ . Shower pressure very poor and hot water only available from smaller shower head!? Black hairs in both coffee mugs when we arrived. Questionable old carpet. Huge dips in bed mattress, toilet felt like it was trying to tip or slide you off. Poor quality toiletries which seemed only half full (despite already being tiny). We booked for two nights and checked out after one.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, good quality food, comfortable stay.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality
Very poor accommodation that is in need of remedial work. Poor cleanliness. Will not stay again. Really disappointed
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

D S

Travelled with partner
Liked: Cleanliness, staff & service
The place is lovely but unfortunately the pool was far too cold to swim in, especially in the winter months. That was one of the main reasons for choosing this hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Wayne

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Liam, Wantage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights and our stay was fantastic. The rooms were spacious and clean, which had a bath as well a separate shower. Staff were very attentive, and the food was possibly the best we have ever had, it was amazing! First time here and we will definitely be back in the future. Liam & Lewis (Room 27).

6/10 Okay

Mr Phillip

Stayed 1 night in Oct 2023

8/10 Good

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Feversham is a great place to stay in Helmsley for many reasons including pool and spa facilities, food, location, parking included and mostly the amazing staff. However the rooms are a little tired and considering the Feversham isn’t the cheapest place to stay I would expect a higher standard, we stayed in a mid range price room, with a separate living area with log burner, bedroom and bathroom but it was tired and some things were damaged and dirty (a rip in the bed base, dirty marks on the fabric headboard, build up around the bathroom basin tap, loose bath tap, dirty mark on paintwork in bathroom, dirty marks on the sofa arms in the living area, one of the bedroom robes had a hole in it). The staff are really great, they are friendly yet professional, attentive and polite, nothing is too much trouble, everyone says hello when they see you, they work hard to provide a luxury quality stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Facilities
Excellent Spa facilities. Beautiful outdoor heated pool. Great food in a lovely restaurant. Staff issue at breakfast so a bit disappointed but everything else was superb.
Stayed 1 night in Aug 2023

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room excellent very spacious. All staff were friendly and kind. Great location for shops pubs and cafes.
Stayed 2 nights in Jul 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Micheala

Liked: Cleanliness, staff & service, room comfort
Some excellent and some not
Starting with the positives: The staff are probably the most friendly and helpful I have ever encountered! All of them, whatever their roles. The room was a good size with lots of storage. There were some maintenance issues. A slow leak from the base of a tap, another tap covered in some kind of residue. The shower was a good strength but the water did come out of the open area (no door). The biggest disappointment was the food. The menu was not cheap but it was limited (being there for 3 nights made this painfully clear) and didn't live up to it's pretensions. If our friends we were staying there to meet had not been on a DBB package we would not have eaten there more than once. And sadly the breakfast was also not great.
Stayed 3 nights in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

NICK

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, but a bit complacent
Beautiful hotel, with lots of amenities, however was disappointed, on arrival, was needing to get a taxi to Thirsk, was offered, no assistance in this regard. Very expensive was charged £9 30 for a small glass of wine, and paid a service charge not only services during my stay but on my whole bill including the stay, which i had already paid in advance. Breakfast was a bit disorganised
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a great stay at this hotel. I would highly recommend it. Location and facilities are good. The service was excellent. Cleanliness and comfort was very good.
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
A delightful break thank you and we will return
Stayed 4 nights in Jun 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay wish we could have stayed longer
Stayed 1 night in Jun 2023

8/10 Good

Christine

Stayed 1 night in Jun 2023

10/10 Excellent

Ben

Stayed 1 night in Jun 2023

10/10 Excellent

Giorgia

Stayed 1 night in Jun 2023

8/10 Good

Rosemary

Stayed 2 nights in May 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
the room we was given was at the front of the hotel the radiator was on constantly due to the valve not working (broken) the first fan we had was broken but this was replaced. things like this should be checked before guests arrive. with the room being right on the corner of the main road it was noisy with the windows open. the breakfast was beautiful and the pool looked lovely. just the room was tired.
Stayed 1 night in May 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and location
Fantastic hotel and location. We stayed in a suite overlooking the pool. A real sun trap, it was like we were in the med! Swam and enjoyed the outdoor spa. Luxurious, can’t fault it. Highly recommend
Pool area
Lounge view
Breakfast in the room..
Balcony view
Stayed 3 nights in Apr 2023

10/10 Excellent

Eloise

Stayed 2 nights in Apr 2023

2/10 Terrible

Christine

Stayed 2 nights in Mar 2023

10/10 Excellent

Colin

Stayed 1 night in Mar 2023

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

10/10 Excellent

Antony

Stayed 1 night in Feb 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Elizabeth

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This was the worst nights sleep my husband and I have ever had in a hotel. We stayed in a classic room in the old part of the building - the rooms are quite dated and need better soundproofing - we could virtually hear the conversation of the people staying in the room above and the ceiling creaked with every step they took. They weren't being loud either! Annoying banging/rattling noise started about 2am which was about every minute so we didn't sleep after that from 5am. We couldn't phone Reception as per the info we had been given (there was no phone in the room) so waited until 6am to go and see someone on Reception to report it so we weren't disturbing those in rooms nearby. No explanation was given and when we checked out the lady on reception didn't even know there was an issue and seemed unaware we'd had a noise problem with the room. This hotel wasn't cheap so we expected more and left (early!) feeling v disappointed and half asleep. Positives - location is great, bar area clean and cosy, spa is great and the breakfast was fantastic. The spa and breakfast staff were also great as was the porter who came to the room. We felt let down that a hotel of this calibre has such poor quality rooms and maintenance issues and aside from the lovely breakfast and brief spa visit we essentially paid a lot of money for a sleepless night.

10/10 Excellent

Stuart

Stayed 3 nights in Feb 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Relaxing break we needed
Very nice hotel peaceful and very relaxing feel throughout. Lovely village location with some really nice restaurants The spa suite we stayed in was very spacious but did need a little TKG only minor things but needed rectifying for the price of the room and could have done with a fridge to keep milk/drinks cold
Stayed 2 nights in Feb 2023

10/10 Excellent

James

Stayed 1 night in Feb 2023

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Andy

Stayed 1 night in Jan 2023