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Overview of Sheraton OKINAWA SUNMARINA RESORT

Photo gallery

Featured image
Private beach, white sand, beach cabanas, beach umbrellas
Private beach, white sand, beach cabanas, beach umbrellas
Private beach, white sand, beach cabanas, beach umbrellas
Indoor pool, seasonal outdoor pool, free pool cabanas, pool umbrellas

Sheraton OKINAWA SUNMARINA RESORT

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationTiger Beach3 min walk
    Popular LocationMoon Beach17 min walk
    Popular LocationPGM Golf Resort Okinawa19 min walk
    AirportNaha (OKA)52 min drive

Choose dates to view prices

  • Premium Ocean Twin 4 Beds, Exclusive Benefits (South Tower)

    Photos of Premium Ocean Twin 4 Beds, Exclusive Benefits (South Tower)

    Room amenities

    • 50 sq m
    • Ocean view
    • Sleeps 7
    • 2 Large Single Beds, 1 Large Single Murphy Bed and 1 Single Sofa Bed
    More details

  • Ocean Suite Top Floor 1 King Bed, Exclusive Benefits (Main Tower)

    Photos of Ocean Suite Top Floor 1 King Bed, Exclusive Benefits (Main Tower)

    Room amenities

    • 82 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details

  • Partial Twin with Balcony No view 2 Beds (Main Tower)

    Photos of Partial Twin with Balcony No view 2 Beds (Main Tower)

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 2 Large Single Beds
    More details

  • High Floor Deluxe (6-8F) Ocean View 3 Beds (Main Tower)

    Photos of High Floor Deluxe (6-8F) Ocean View 3 Beds (Main Tower)

    4.4/5 guest room rating

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 5
    • 2 Large Single Beds and 1 Single Trundle Bed
    More details

  • Ocean Maisonette Top Floor 1 King & 2 Futons (Main Tower)

    Photos of Ocean Maisonette Top Floor 1 King & 2 Futons (Main Tower)

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 7
    • 1 King Bed and 2 Single Futons
    More details

  • Partial Double with Balcony No view 1 Double & 1Bed (Main Tower)

    Photos of Partial Double with Balcony No view 1 Double & 1Bed (Main Tower)

    Room amenities

    • 28 sq m
    • Sleeps 4
    • 1 Double Bed and 1 Single Sofa Bed
    More details

  • Premium Ocean King 1 King bed, Exclusive Benefits (South Tower)

    Photos of Premium Ocean King 1 King bed, Exclusive Benefits (South Tower)

    4.7/5 guest room rating

    Room amenities

    • 50 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details

  • Ocean Maisonette Top Floor 1 King Bed (Main Tower)

    Photos of Ocean Maisonette Top Floor 1 King Bed (Main Tower)

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details

  • Ocean Maisonette Top Floor 1 King & 3 Futons (Main Tower)

    Photos of Ocean Maisonette Top Floor 1 King & 3 Futons (Main Tower)

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 8
    • 1 King Bed and 3 Single Futons
    More details

  • Deluxe Room 3 Beds - Non Smoking (Ocean View)

    Photos of Deluxe Room 3 Beds - Non Smoking (Ocean View)

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 5
    • 2 Large Single Beds and 1 Single Trundle Bed
    More details

  • High Floor Deluxe (6-8F) Ocean View 4 Beds (Main Tower)

    Photos of High Floor Deluxe (6-8F) Ocean View 4 Beds (Main Tower)

    Room amenities

    • 36 sq m
    • Ocean view
    • Sleeps 7
    • 2 Large Single Beds, 1 Large Single Trundle Bed and 1 Single Sofa Bed
    More details

  • Premium Ocean King 1 King & 1Bed, Exclusive Benefits (South Tower)

    Photos of Premium Ocean King 1 King & 1Bed, Exclusive Benefits (South Tower)

    Room amenities

    • 50 sq m
    • Ocean view
    • Sleeps 5
    • 1 King Bed and 1 Large Single Murphy Bed
    More details

  • High Floor Deluxe (6-8F) Ocean View 2 Beds (Main Tower)

    Photos of High Floor Deluxe (6-8F) Ocean View 2 Beds (Main Tower)

    4.9/5 guest room rating

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 3
    • 2 Large Single Beds
    More details

  • Premium Lanai Room 2 People 1st Floor, Exclusive Benefits (South Tower)

    Photos of Premium Lanai Room 2 People 1st Floor, Exclusive Benefits (South Tower)

    Room amenities

    • 50 sq m
    • Sleeps 3
    • 2 Large Single Beds OR 1 King Bed
    More details

  • Ocean Maisonette Top Floor 1 King & 1 Futon (Main Tower)

    Photos of Ocean Maisonette Top Floor 1 King & 1 Futon (Main Tower)

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 5
    • 1 King Bed and 1 Single Futon
    More details

  • Partial Double with Balcony No view 1 Double (Main Tower)

    Photos of Partial Double with Balcony No view 1 Double (Main Tower)

    Room amenities

    • 28 sq m
    • Sleeps 3
    • 1 Double Bed
    More details

  • Premium Ocean King 1 King & 2Beds, Exclusive Benefits (South Tower)

    Photos of Premium Ocean King 1 King & 2Beds, Exclusive Benefits (South Tower)

    Room amenities

    • 50 sq m
    • Ocean view
    • Sleeps 7
    • 1 King Bed, 1 Large Single Murphy Bed and 1 Single Sofa Bed
    More details

  • Deluxe Room 2 Beds - Non Smoking (Ocean View).

    Photos of Deluxe Room 2 Beds - Non Smoking (Ocean View).

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 3
    • 2 Large Single Beds
    More details

  • Premium Lanai Room 3 People 1st Floor, Exclusive Benefits (South Tower)

    Photos of Premium Lanai Room 3 People 1st Floor, Exclusive Benefits (South Tower)

    Room amenities

    • 50 sq m
    • Sleeps 5
    • 2 Large Single Beds and 1 Large Single Murphy Bed OR 1 King Bed and 1 Large Single Murphy Bed
    More details

  • Double Room, Non Smoking, Ocean View

    Photos of Double Room, Non Smoking, Ocean View

    Room amenities

    • 28 sq m
    • Ocean view
    • Sleeps 2
    • 1 Double Bed
    More details

  • Deluxe Rooms High Floor (6-8F) 4 Beds - Non Smoking (Ocean View)

    Photos of Deluxe Rooms High Floor (6-8F) 4 Beds - Non Smoking (Ocean View)

    Room amenities

    • 36 sq m
    • Ocean view
    • Sleeps 7
    • 2 Large Single Beds, 1 Single Trundle Bed and 1 Single Sofa Bed
    More details

  • Premium Lanai Room 4 People 1st Floor, Exclusive Benefits (South Tower)

    Photos of Premium Lanai Room 4 People 1st Floor, Exclusive Benefits (South Tower)

    Room amenities

    • 50 sq m
    • Sleeps 7
    • 2 Large Single Beds, 1 Large Single Murphy Bed and 1 Single Sofa Bed OR 1 King Bed, 1 Large Single Murphy Bed and 1 Single Sofa Bed
    More details

  • Deluxe Room 4 Beds - Non Smoking (Ocean View)

    Photos of Deluxe Room 4 Beds - Non Smoking (Ocean View)

    Room amenities

    • 36 sq m
    • Ocean view
    • Sleeps 7
    • 2 Large Single Beds, 1 Single Trundle Bed and 1 Single Sofa Bed
    More details

  • Deluxe Room 3 Beds - Non Smoking (Ocean View)

    Photos of Deluxe Room 3 Beds - Non Smoking (Ocean View)

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 5
    • 2 Large Single Beds and 1 Single Trundle Bed
    More details

  • Deluxe Rooms High Floor (6-8F) 3 Beds - Non Smoking (Ocean View)

    Photos of Deluxe Rooms High Floor (6-8F) 3 Beds - Non Smoking (Ocean View)

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 5
    • 2 Large Single Beds and 1 Single Trundle Bed
    More details

  • Deluxe Twin High Floor (6-8F) 2 Beds - Non Smoking (Ocean View).

    Photos of Deluxe Twin High Floor (6-8F) 2 Beds - Non Smoking (Ocean View).

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 3
    • 2 Large Single Beds
    More details

  • Partial Twin with Balcony No view 4 Beds (Main Tower)

    Photos of Partial Twin with Balcony No view 4 Beds (Main Tower)

    Room amenities

    • 36 sq m
    • Sleeps 6
    • 2 Large Single Beds, 1 Large Single Trundle Bed and 1 Single Sofa Bed
    More details

  • Premium Ocean Twin 2 Beds, Exclusive Benefits (South Tower)

    Photos of Premium Ocean Twin 2 Beds, Exclusive Benefits (South Tower)

    5/5 guest room rating

    Room amenities

    • 50 sq m
    • Ocean view
    • Sleeps 3
    • 2 Large Single Beds
    More details

  • Ocean Suite Top Floor 1 King & 3 Futons, Exclusive Benefits (Main Tower)

    Photos of Ocean Suite Top Floor 1 King & 3 Futons, Exclusive Benefits (Main Tower)

    Room amenities

    • 82 sq m
    • Ocean view
    • Sleeps 8
    • 1 King Bed and 3 Single Futons
    More details

  • Deluxe Room Ocean View 4 Beds (Main Tower)

    Photos of Deluxe Room Ocean View 4 Beds (Main Tower)

    4.1/5 guest room rating

    Room amenities

    • 36 sq m
    • Ocean view
    • Sleeps 7
    • 2 Large Single Beds, 1 Large Single Trundle Bed and 1 Single Sofa Bed
    More details

  • Ocean Suite Top Floor 1 King & 2 Futons, Exclusive Benefits (Main Tower)

    Photos of Ocean Suite Top Floor 1 King & 2 Futons, Exclusive Benefits (Main Tower)

    Room amenities

    • 82 sq m
    • Ocean view
    • Sleeps 7
    • 1 King Bed and 2 Single Futons
    More details

  • Deluxe Room Ocean View 3 Beds (Main Tower)

    Photos of Deluxe Room Ocean View 3 Beds (Main Tower)

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 5
    • 2 Large Single Beds and 1 Large Single Trundle Bed
    More details

  • Deluxe Room Ocean View 2 Beds (Main Tower)

    Photos of Deluxe Room Ocean View 2 Beds (Main Tower)

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 3
    • 2 Large Single Beds
    More details

  • Partial Twin with Balcony No view 3 Beds (Main Tower)

    Photos of Partial Twin with Balcony No view 3 Beds (Main Tower)

    Room amenities

    • 32 sq m
    • Sleeps 5
    • 2 Large Single Beds and 1 Large Single Trundle Bed
    More details

  • Ocean Suite Top Floor 1 King & 1 Futon, Exclusive Benefits (Main Tower)

    Photos of Ocean Suite Top Floor 1 King & 1 Futon, Exclusive Benefits (Main Tower)

    Room amenities

    • 82 sq m
    • Ocean view
    • Sleeps 5
    • 1 King Bed and 1 Single Futon
    More details

  • Premium Ocean Twin 3 Beds, Exclusive Benefits (South Tower)

    Photos of Premium Ocean Twin 3 Beds, Exclusive Benefits (South Tower)

    Room amenities

    • 50 sq m
    • Ocean view
    • Sleeps 5
    • 2 Large Single Beds and 1 Large Single Murphy Bed
    More details

  • Double Room Ocean View 1 Double & 1 Bed (Main Tower)

    Photos of Double Room Ocean View 1 Double & 1 Bed (Main Tower)

    Room amenities

    • 28 sq m
    • Ocean view
    • Sleeps 4
    • 1 Double Bed and 1 Single Sofa Bed
    More details

  • Double Room Ocean View 1 Double Bed (Main Tower)

    Photos of Double Room Ocean View 1 Double Bed (Main Tower)

    4.5/5 guest room rating

    Room amenities

    • 28 sq m
    • Ocean view
    • Sleeps 3
    • 1 Double Bed
    More details

About this area

Onna

Located in Onna, Sheraton OKINAWA SUNMARINA RESORT is in a national park and on a private beach. Aeon Mall Rycom and American Village are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cape Maeda and Blue Cave. Travelling with kids? Don't miss Ryukyu Mura. Spend some time exploring the area's activities, including golfing, whale watching and parasailing.
Visit our Onna travel guide
View in a map
Map
Popular Location

What's nearby

  • Tiger Beach - 3 min walk
  • Moon Beach - 17 min walk
  • PGM Golf Resort Okinawa - 19 min walk
  • Iha Castle Ruins - 6 min drive
  • Yaka Beach - 7 min drive

Getting around

  • Naha (OKA) - 52 min drive

Restaurants

  • Where to eat
  • Dinning Room SENSES – Ocean-view restaurant offering fusion cuisine. Serves breakfast, lunch and dinner.
  • The Grill – Ocean-view restaurant offering barbecue. Serves dinner daily. Reservations required.
View in a map

About this property

Sheraton OKINAWA SUNMARINA RESORT

Ocean-view hotel with a bar/lounge, near PGM Golf Resort Okinawa
Spend the day relaxing on Sheraton OKINAWA SUNMARINA RESORT's private white sand beach or at a marina before returning for a meal at one of the hotel's 2 restaurants. All 246 soundproofed rooms feature free WiFi and pillowtop beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include balconies, fridges and room service (during limited hours).
Sheraton OKINAWA SUNMARINA RESORT offers 246 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Renovation of all guestrooms was completed in February 2016.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a private beach, an outdoor tennis court, a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (JPY 500 per day)
  • On-site parking is wheelchair accessible
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 3630 for adults and JPY 1815 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Canoeing
  • Children's pool
  • Hiking/biking trails
  • Indoor pool
  • Karaoke
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Private picnics
  • Sailing
  • Scuba diving
  • Seasonal outdoor pool
  • Shopping centre
  • Shopping
  • Snorkelling
  • Spa services
  • Tennis
  • Waterskiing
  • Windsurfing
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's pool
  • Dry cleaning service
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Fridge
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Water slide

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (2131 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Marina on site
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Renovated guest rooms – February 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Free bottled water
  • Fridge

Outdoor space

  • Balcony

More

  • Children's slippers
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 3630 for adults and JPY 1815 for children (approximately)
  • Self-parking fee: JPY 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

The seasonal pool will be open from April to October
Pool access available from 8:30 AM to 5:30 PM
Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sheraton OKINAWA SUNMARINA RESORT Onna
Sheraton OKINAWA SUNMARINA Onna
Sunmarina Hotel Onna
Sunmarina Onna
Sheraton OKINAWA SUNMARINA
Sunmarina Hotel Okinawa Prefecture, Japan
Sunmarina
Sunmarina Hotel
Sheraton Okinawa Sunmarina
Sheraton OKINAWA SUNMARINA RESORT Onna
Sheraton OKINAWA SUNMARINA RESORT Hotel
Sheraton OKINAWA SUNMARINA RESORT Hotel Onna

Frequently asked questions

Can I cancel my reservation for free at Sheraton OKINAWA SUNMARINA RESORT and receive a full refund?
Yes, Sheraton OKINAWA SUNMARINA RESORT offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton OKINAWA SUNMARINA RESORT cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton OKINAWA SUNMARINA RESORT?
As of 3 Mar,2021, prices found for a 1-night stay for 2 adults at Sheraton OKINAWA SUNMARINA RESORT on 4 Mar,2021 start from SG$307, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton OKINAWA SUNMARINA RESORT have a pool?
Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool. Pool access is from 8:30 AM to 5:30 PM.
Is Sheraton OKINAWA SUNMARINA RESORT pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Sheraton OKINAWA SUNMARINA RESORT?
Self-parking is available for JPY 500 per day.
What time is check-in at Sheraton OKINAWA SUNMARINA RESORT?
Check-in is from 3:00 PM - anytime.
What time is check-out at Sheraton OKINAWA SUNMARINA RESORT?
Checkout is at noon.
Does Sheraton OKINAWA SUNMARINA RESORT provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Sheraton OKINAWA SUNMARINA RESORT located?
Located in Onna, this beachfront hotel is on the boardwalk and within 6 mi (10 km) of Ryukyu Mura, Cape Maeda and Blue Cave. Cape Manza and Cape Zanpa are also within 9 mi (15 km).
4.5
Wonderful
Rating 5 - Excellent. 618 out of 996 reviews
5 - Excellent 62%
Rating 4 - Good. 291 out of 996 reviews
4 - Good 29%
Rating 3 - Okay. 56 out of 996 reviews
3 - Okay 6%
Rating 2 - Poor. 21 out of 996 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 996 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is unique! And all the facilities are always clean! Very beautiful place!
Stayed 4 nights in Oct 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
tay at the Sheraton
The room was very expensive and small. Food service and restaurant was below par. Overall for the price of the room I really expected more.
Stayed 1 night in Aug 2020

3/5 Okay

日本でホテルでお風呂にお金払わないと入れないというのは、ちょっと不満。それ以外は、良い感じ。
Stayed 2 nights in Aug 2020

3/5 Okay

Stayed 7 nights in Jul 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
High hopes but not worth it
At check in we were told that the only option for us to use parasol and beach chairs was to buy a $35 (each) resort pass, and that either both of us had to have it or neither of us could. We weren't interested in the other activities the resort pass included, but agreed to get it anyway, only to find out two days into our stay that they had an alternative 'pay per use' option. What's worse, as of now, this 'optional extra' isn't included in the Hotels.com small print page. The hotel is fine and the food is good (if pricey). We also found the following: 1. Each time we ate at the grill, at least one item we ordered was no longer available, but we weren't informed this until after ordering it and the server coming back to tell us 5 or so minutes later 2. The spa wouldn't honour the discount voucher we found in our room if both I and my wife wanted a massage. Even though only one of us was expecting the discount, they tried to tell us that to use it, only one of us could have a massage (I appreciate language barrier issues, we asked and rephrased 3 or 4 times and got the same response) 3. After waiting a few minutes at the counter, we were shown to seats in what was clearly an area for families with younger children, and we clearly didn't have any. The main restaurant area was not busy, as they reseated is immediately when I asked. Only after all this did we complain to the duty manager, and the resort pass was refunded, but overall a disappointing experience.
Stayed 3 nights in Jul 2020

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