Zempoala Holidays

Beautiful hotel, close to nice restaurantss and shops! Amazing staff and service !

24/7 safety was excellent, both men taking care of the entrance of the building were exceptional always taking care of our safety.

Clean room. Breakfast could be better

This hotel is a true gem in Coyoacan, Mexico. We had an exceptional experience with their service and comfort. It is situated on one of the most beautiful streets in Coyoacan, Francisco Sosa. The 18-minute walk to “la plaza de Coyoacan” didn't bother us at all. We really loved it because it was surrounded by charming little shops and restaurants. Ms. Ana and her staff went above and beyond to ensure we had a wonderful stay. We felt safe all the time. I highly recommend this place, and we will definitely stay here again.

Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.