Best Western Plus Grand Hotel Zhangjiajie

3.5 star property
Art Deco Zhangjiajie hotel in Yongding with full-service spa

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Best Western Plus Grand Hotel Zhangjiajie

Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Lobby
Aerial view
1 bedroom, premium bedding, down duvets, minibar
Breakfast for a fee
Rainfall showerhead, free toiletries, hair dryer, dressing gowns

Overview of Best Western Plus Grand Hotel Zhangjiajie

Reviews
6.4

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • GymGymGym
  • RestaurantRestaurantRestaurant

Explore the area

Map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680
  • Popular Location大学生之家2 min walk
  • Popular Location天天火锅4 min walk
  • Popular LocationYuhuangdong Grotto8 min drive
  • Popular LocationZhangjiajie National Forest Park8 min drive
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Room options

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About the area

Zhangjiajie

Best Western Plus Grand Hotel Zhangjiajie is located in Yongding, a neighbourhood in Zhangjiajie, and is on the Strip and next to a golf course. Zhangjiajie National Forest Park and Wulingyuan Scenic and Historic Interest Area reflect the area's natural beauty and area attractions include Bailong Elevator and Chabei Spring.

What's nearby

  • Zhangjiajie National Forest Park - 8 min drive
  • Bailong Elevator - 10 min drive
  • Tianmen Mountain Cable Car - 22 min drive
  • Tianmen Mountain - 36 min drive
  • Tianmen Mountain of Zhangjiajie - 37 min drive

Getting around

  • Zhangjiajie (DYG) - 16 min drive

Restaurants

  • 老史三下锅 - 18 min walk
  • 绿之源 - 3 min drive
  • 这样吧 - 3 min drive
  • 韦斯特酒店大堂吧.薇慢生活 - 2 min drive
  • 天子茶庄 - 18 min walk

About this property

Best Western Plus Grand Hotel Zhangjiajie

Luxury hotel located in Yongding
Consider a stay at Best Western Plus Grand Hotel Zhangjiajie and take advantage of an adjacent golf course, a corner/local shop and shopping on-site. Treat yourself to a manicure/pedicure at the on-site spa. The on-site Chinese cuisine restaurant, Yage Western Restaurant, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Breakfast (surcharge), express check-out and express check-in
  • A gift shop, multilingual staff and meeting rooms
Room features
All 150 rooms have comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as air conditioning and dressing gowns.
Extra amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • TVs with cable channels
  • Fridges, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: High-speed internet

Parking and transport

  • Free self parking on site

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Yage Western Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Full-service spa

  • Manicures/pedicures

Accessibility

  • Lift

More

  • 26 floors
  • Art Deco architecture
  • Built in 2013

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 1:00 PM
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms
Guests under 5 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Best Western Plus Grand Zhangjiajie
Best Western Plus Grand Zhangjiajie
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Zhangjiajie Best Western Plus Grand Hotel Zhangjiajie Hotel
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Best Western Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel
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Best Plus Grand Zhangjiajie
Plus Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Is Best Western Plus Grand Hotel Zhangjiajie pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Plus Grand Hotel Zhangjiajie?

Self-parking is free at this property.

What time is check-in at Best Western Plus Grand Hotel Zhangjiajie?

Check-in begins at 1:00 PM.

What time is check-out at Best Western Plus Grand Hotel Zhangjiajie?

Checkout is at noon.

Where is Best Western Plus Grand Hotel Zhangjiajie located?

Located in Yongding, this luxury hotel is 2.4 mi (3.9 km) from Puguang Temple and within 6 miles (10 km) of Yuhuangdong Grotto and Zhangjiajie National Forest Park. Bailong Elevator and Great Gate at Tianmen Mountain are also within 6 miles (10 km).

Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

6.4
Rating 10 - Excellent. 2 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No help with english at all Did not want to help and no atm
Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019

4/10 Poor

Brian, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero English capability. Hotel and facilities are dated and in poor repair.
Stayed 2 nights in Oct 2018

2/10 Terrible

Kitten, New York, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Stayed 2 nights in Sep 2018

2/10 Terrible

Juanelo

Disliked: Cleanliness, property conditions & facilities, room comfort
did not like it.
yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice reasonably priced hotel
overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Nice for an hotel in the middle of the country
The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.

6/10 Okay

Marika

Liked: Room comfort
Ok... Not Best Westerns Best
I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)

6/10 Okay

sweta, US

Unclean
I felt the hotel was not that clean. I felt it was not worth the money.