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Reviews of Holiday Inn Express Zhengzhou, an IHG Hotel

3 out of 5
Holiday Inn Express Zhengzhou, an IHG Hotel
No.114 Jinshui Road, Zhengzhou, Henan

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 93 reviews" "
Rating 8 - Good. 39 out of 93 reviews" "
Rating 6 - Okay. 17 out of 93 reviews" "
Rating 4 - Poor. 4 out of 93 reviews" "
Rating 2 - Terrible. 1 out of 93 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Delwyn Vince

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and staff service is very good. Good breakfast buffet. No frills and near vicinity to local restaurants. Metro station is about 900 meters away.

8/10 Good

CHAO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind.
Stayed 1 night in Dec 2023

6/10 Okay

Mayank, Ahmedabad

Business traveller
Disliked: Property conditions & facilities
Not as per photos and expectations
Stayed 4 nights in Jul 2023
Response from Jasmine Qin on 21 Jul,2023
Dear guest, thank you for choosing to stay at the Zhongzhou Zhongzhou Holiday Inn Express hotel. thanks loyalty with our hotel and the IHG Brand hotel. the hotel wit the Crwone Plaza Zhongzhou Hotel and Holiday Inn Express Hotel are in one yard all the facility sharing. Zhongzhou beer garden offer the summer BBQ food and fun time. Looking forward to meeting you again at the hotel. General manager Jasmine Qin

10/10 Excellent

Jacqueline

Liked: Staff & service, property conditions & facilities
The property is very convenient in places you what to visit , restaurant , accessible to transportation and most of all the staffs were all approachable . They always greet with a genuine smiles . The room is always clean .
Stayed 2 nights in Jun 2023
Response from Yoyo on 19 Jun,2023
Dear guests, thank you for choosing to stay at Holiday Inn Express Zhongzhou, the hotel listens attentively to the voice of every guest. Xiaozhi's home has good location, and the compound has a large free surface parking lot, which is convenient for living. It is located in the same location as the Crowne Plaza zhengzhou , which was founded in 90 years, and resources are shared. The hotel has a heated swimming pool with natural lighting, you can experience the feeling of blue waves and relaxation during the intense business trip. Wake up in the morning, the neat and orderly restaurant prepares a delicious breakfast for you, especially freshly cooked noodle stalls, which warms the heart and stomach. At night, you can taste authentic barbecue food at Zhongzhou Beer Garden and feel the beautiful atmosphere of the night. We look forward to seeing you again soon and have a great trip! Jasmine Qin , General Manager

8/10 Good

Rikky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Amy on 20 Nov,2019
Dear guests, Thank you very much for choosing to stay in Holiday Inn Express Zhengzhou Zhongzhou. We are very honored and happy to provide you with high-quality service. We will always do so in the future.

8/10 Good

edwin, vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast, 10 minute walk to metro station, clean, quiet
Stayed 1 night in Oct 2019
Response from Amy on 14 Oct,2019
Dear guests, I am very happy that you have chosen Holiday Inn Express Zhengzhou Zhongzhou and are satisfied with our breakfast and location. We are always committed to being a guest-loving hotel. We are very honored to provide you with comfortable and satisfactory service. We will always be like this. Continuous improvement, we sincerely look forward to your visit again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was very good! Many options - including traditional Chinese breakfast foods and pastries. I really had hoped that they would have a small area of convenience items to purchase - apart from the vending machines. The WiFi was not strong enough to pull up any websites well.
Stayed 4 nights in Oct 2019

10/10 Excellent

olusegun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent 3 nights at this hotel and it was a nice experience. Communication in English was a challenge but reception staff were able to communicate in basic English and they did try their best to make my stay comfortable. Hotel staff were warm and friendly, kudos to Mr Gu and Dolly. Breakfast was a buffet type and both continental and local Chinese foods served. I would recommend it !
Stayed 3 nights in Sep 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy happy happy
I was very pleased with this hotel and have no complaints. It was very clean and comfortable. The breakfast had a variety of foods to choose from. The staff was the best, which is my reason for a five star review. I felt very welcomed and attended to. The location was perfect for the purpose of my trip. This hotel will be my first choice when I return to Zhengzhou. If anyone complains about this hotel then they are simply to picky.
Stayed 5 nights in Feb 2019
Response from Amy on 24 Feb,2019
Dear guests, thank you very much for choosing us and giving us such high appraisal and recognition. It is a great honor for us to be the first choice for you to stay in Zhengzhou. We will bring you more pleasant experience and look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

8/10 Good

Supit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Amy on 27 Dec,2018
Dear guests, thank you for choosing us. We are committed to bringing every guest a comfortable and pleasant living experience, and we will continue to improve the service details and achieve better results. Everything is in yuor control, and more valuable. Looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Amy on 30 Nov,2018
Dear guest, Thank you very much for choosing to stay at Holiday Inn Express Zhengzhou Zhongzhou. I hope that you can continue to support us in the future. We will continue to work hard to provide you with better service and look forward to seeing you again.

8/10 Good

suneel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

suneel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First three nights we were told that There is NO Air Conditioner. Then we met the Floor Manager Ms.Nancy Liu who shfted to another romm where AC was working and it had a great view too!!!
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Small but ok
Room is small. Bathroom is hazardous. Paper holder is sharp metal which cut my butt. Your fingers will be jammed on door, guarantee, despite a warning sign they put on the door.
Stayed 1 night in Jul 2018

10/10 Excellent

Ke, Pelham, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel.
Stayed there for one night. It is a nice and clean place. The room is clean, the bed is comfortable. The non-smoking room is truly no-smoking, unlike many other hotels in China when non-smoking rooms smell like a smoking room. The breakfast is decent. Hotel staff is friendly. They helped me get a cab when getting a ride is hard sometimes.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly
We had a great stay: friendly staff, clean and well maintained rooms, and a decent breakfast buffet. Check out the park a hundred meters away down the road, it's a beautifully landscaped place full of weird and wonderful things. Will definitely be back!

6/10 Okay

Adrian

Liked: Cleanliness, room comfort
Check the AC
Key point: Air conditioning in this and many other hotels is room specific not systemic to the whole hotel as I previously thought, I had a bad night followed by a terrible night because the AC was so weak.. I figured it was just the whole hotel's bad system and packed and was going to change hotels. But on way out I was chatting with another guest who said their room was really cold. So I asked to switch rooms which they did and it was great!! Had a great sleep!! Great AC in the new room on 10th floor. So really depends on the specific room. Everything else was kinda OK. For the money it was a steal. At breakfast you will get the calories you need but don't expect to really enjoy it. I travel with my own Costco/Starbucks Espresso blend coffee, brew cone and paper filters and favorite mug so I had a great cup of coffee every morning with breakfast!!! But this was a result of my own preparation and ingenuity and no thanks to the hotel (other than the water boiler which every room in China has).
Stayed 3 nights in Aug 2017

6/10 Okay

Andy, Los Angeles

Liked: Cleanliness, room comfort
Foreigners may struggle
Decent rooms, clean, but a bit dated. The breakfast buffet was standard HIE China fare. Good, but nothing special. Wi-Fi tends to fade during the day. I would not rely on it for business use. Unlimited bottled water was very helpful in the hot weather. You may want to pay a little more for a better experience. If you have the budget, Le Meredien or the Marriott are the top rated hotels in Zhengzhou.

8/10 Good

Andrea, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to school and shopping
It is walking distance from the central shopping district on Jinshui and Weilai, as well as the Bank of China with foreign debit card friendly ATMs. The breakfast buffet is average, as with all HIE's in china, and there is unlimited bottled water for your room.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Ok hotel for a short stay
Not very conveniently located. Staff were a little unfriendly. Very little English spoken. Breakfast was limited for Western guests but there was a very good selection if you prefer a local Chinese style breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Just a budget style hotel
Was surprised how basic the room was (no fridge). Was just there overnight, previously had spent 4 nights at the next door Sofitel the previous week and have no hesitation in saying to westerners spend the extra and stay at the Sofitel!!

10/10 Excellent

chris, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place stores restaurants in hotel and local
Nice place close to park abd walking to local stores and restaurants, people are great

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Peter, washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean hotel and great price
clean hotel and good price

8/10 Good

jack, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in city
Very exciting city but dusty due to lots of construction on the building and rail line. Cold but manageablebbwill definitely go back to visit with more days.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vinayak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

NaNa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE NIGHT, COZY AND QUICK
Clean, comfortable, easy, western-friendly. English speaking staff, breakfast worth a shot. Room small yet cozy. Bathroom clean. Would definitely go again, affordable.

10/10 Excellent

DAYAPARKAR, CHENNAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
Comfortable value for money

10/10 Excellent

DAYAPARKAR, CHENNAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Got reasonable room at a resonable price

8/10 Good

Alfredo, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Over all experience good Breakfast should be better for non Chinese for Chinese it is excellent Room , bed air conditioner excellent, wifi really works

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ok quality for the price
It's a no-grills hotel so you get what you pay for. The staff's extremely limited English made it difficult to communicate anything other than checking in or out. The breakfast buffet was mediocre.

6/10 Okay

Jorge, Florida, USA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Hotel
Overall good hotel, for more than one night stay I would prefer have a fridge or minibar in my room. For one night good enough. Front desk personnel lack of fluent English but they can understand and put some effort on servicing.

6/10 Okay

Mei, PRC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Budget hotel in CBD
The hotel is located in the CBD and far from the railway stations, so this can be a bit inconvenient. It needs refubrishing in the common areas but the rooms are clean and well kept. It is noisy due to its national guests who have no respect for other people and are loud and unconsiderate. The restaurant could offer some snacks beside the all chinese food menu. Breakfast is good and the staff is service oriented and helpful. It is a good choice for the price.

6/10 Okay

Ron, Portland, OR

Liked: Cleanliness
Not a place to get sleep
I would not recommend staying here until the construction next door is complete. The night I stayed here a pile driver started up at 4am right outside my window and continued for an hour, completely ruining my sleep.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and basic
The Hotel lobby is too small for so many rooms guests At peak hours there is hardly any place to sit to wait for Visitors. The external area and carpark has no maintainence with broken curbs and unswept driveway. Needs more landscaping.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad to stay, but not good b/fast
Room and chgs : not bad, accetable breakfast : not good, lots of dishes, but taste is not good. This hotel is conected to Sofitel, so you should have breakfast to Sofitel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Deal
Best deal for the price. Great location. I will repeat. No question about it.

10/10 Excellent

dev90, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good staffs with lot of facilities
The hotel is located in nice place with lot of facilities . The staffs and response with request is very good . If they know englihs well that is the best hotel i everstay thanks

8/10 Good

International, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel for the cost, but very little english
Very few employees speak english here at all. Any negative aspect that I experienced otherwise was likely an isolated insodent. I would have to say that this was a great hotel, and if you want to use a pool, there was one next door in the Sofit hotel for 120Y. Good restaurant selection, and you also have access to the Sofit hotel restaurants as well (connected buildings), although those were considerably much more expensive.

10/10 Excellent

Chee

Liked: Cleanliness, staff & service, room comfort
Superb hotel!
This is probably one of the most comfortable hotels that I have stayed in and was of a very high standard for a 3 star hotel.

10/10 Excellent

Bastian, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, could have more stars
I already stayed in hotels between 2 and 5 stars, so I have my experiences about hotels, and I can only say that this hotel could get more stars than just three, I can't compare it with usual three stars hotels, it was more like a four star one, in some details even like five. The room was very clean, the bed comfortable, the chair and desk like in a five star hotel, and also the bathroom was very nice, although small, but with separated compartments for toilet and shower. The location is ok, if you like to walk a bit you can reach McDonald's by foot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn Zhengzhou
I stayed two nights. This hotel is very nice. Staffsat front desk speak English. Room is clean and comfortable.

10/10 Excellent

David, Christchurch, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
I had booked this hotel through the website, and then called to let them know when I was arriving, because it was an evening arrival, and that I would need a shuttle. They advertise that they have a shuttle service. They told me that their shuttle would leave from a certain location at 7.20 pm. So I was pleasantly surprised when someone was standing at the arrival gate with my name on a sign. We went upstairs and went to a luxury car waiting at the kerb. Then the confusion began. The driver received a cellphone call from the hotel, and the person on the other end proceeded to tell me again where and when the shuttle would depart. I asked if this wasn't the shuttle service. After some back and forth it was established that yes this was the service. So I climbed into the car, and we waited. Even though I was the only passenger, the driver duly waited until 7.20 pm to depart! Oh, and be warned - the shuttle is provided free from the airport to the hotel. It is not free of charge from the hotel to the airport. That said, it was a comfortable ride and certainly better than the normal shuttle or taxi. The rest of the stay was pleasant. The staff were helpful, the room was good and clean, the bed was above average in comfort, and the breakfast buffet was also very good. The coffee was just OK, but at least it was brewed coffee and not merely instant coffee, which in my opinion is not really coffee. So I would certainly recommend this hotel to anyone staying for a short time in Zhengzhou.

10/10 Excellent

Rosalie, Chengde, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected!
I have to admit, I am a budget traveler and often stay in hostels and guesthouses. I booked the Holiday Inn Express because I had a coupon! That aside, I do think this is a good hotel even for those who are used to traveling on a higher budget than mine. The room was very clean and comfortable. It included a choice in pillows (hard or soft) and there was a small loveseat in the room. There was a decent selection of English channels on TV. The buffet breakfast was pretty good as there was a mix of Chinese and western food on offer. The staff was fairly friendly, but I'm not sure on their English speaking ability (I can speak Chinese). The location is also good--near the city center. Taxis are very cheap (as long as you can catch one--be sure to have an address in Chinese) you'll be able to get anywhere fairly quickly without paying much.

10/10 Excellent

gary, florida usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, food,maid service.friendly staff!
I was very happy with my stay there.

4/10 Poor

Jan, Shanghai

Disliked: Cleanliness, property conditions & facilities, room comfort
Wait until the refurbishment is finished
From the description I was not expecting the hotel to be so dated and 'well worn'. The furniture, decor and finishes looked about 20 years old, very well used and damaged. The carpet was ridged and threadbare. Grateful we were only there for 2 nights. The hotel is being refurbished - I would wait until it is finished before going there. We struggled with night staff and language. The internet worked well though