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Mansión Alcázar Boutique Hotel

4.0 star property
Historic charm meets sensory indulgence at this boutique hotel in Downtown Cuenca, where guests relax at the coffee shop or enjoy spa treatments

Choose dates to view prices

Mansión Alcázar Boutique Hotel in Downtown Cuenca offers an upscale retreat with thoughtful amenities. Enjoy a cooked-to-order breakfast, explore the garden, or indulge in spa treatments like aromatherapy and Swedish massages. Free WiFi keeps you connected.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
The current price is S$137
25 May - 26 May

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 40.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Mansión Alcázar Boutique Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mansión Alcázar Boutique Hotel?

As of 21 May, 2026, prices found for a 1-night stay for 2 adults at Mansión Alcázar Boutique Hotel on 25 May, 2026 start from S$137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Mansión Alcázar Boutique Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Mansión Alcázar Boutique Hotel?

Checkout is at noon.

Does Mansión Alcázar Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 13 per person applies.

Where is Mansión Alcázar Boutique Hotel located?

Located in Downtown Cuenca, this spa hotel is within a 5-minute walk of San Cenaculo Church, Church of Santo Domingo and Iglesia San Sebastián. San Sebastian Plaza and Calderon Park are also within 5 minutes. Gaspar Sangurima Tram Station is 14 minutes by foot and Unidad Nacional Tram Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 305 out of 360 reviews
Rating 8 - Good. 31 out of 360 reviews
Rating 6 - Okay. 11 out of 360 reviews
Rating 4 - Poor. 5 out of 360 reviews
Rating 2 - Terrible. 8 out of 360 reviews

Reviews

Verified

10/10 Excellent

Tatiana

Great service, clean suite, friendly staff!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Great clean facilities with wonderful staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet room, amazing gardens, friendly wonderful staff, a calm oasis within the beautiful historic district. Close to so many things; walkable area--no car needed.
Stayed 11 nights in Nov 2025
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Very kind and helpful. It is a service driven hotel. I really appreciated it.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Alicia Paola Vasquez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place. It being so historic, the garde is beautiful. Something that will make it a plus will be having airport transfer, included in the stay.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Riki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location and beautiful hotel.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully restored building with a lovely garden, immaculate rooms, and in a convenient location.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Jim

Liked: Cleanliness, staff & service
room has no sound proof at all floors are very creeky front staff was excellent breakfast was very average
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were incredibly helpful. The garden is stunning and A Feast for all of the senses. The room was very comfortable and the hot water bottle they put in the bed at night made it incredibly cozy and delightful
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

TIMOTHY

Liked: Cleanliness, amenities, property conditions & facilities
The best part of my stay eas the staff - they were incrredibly helpful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with very friendly staff! Would gladly stay here again.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel showing the culture and history yet upgrades for comfort. The lobby is amazing with a fountain and plenty of couches and chairs to rest and enjoy the peace. The numerous antiques took us back in time to the craftmanship of an earlier time. The garden was also beautiful with places to sit and enjoy.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dr William

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the decor was perfect for this type of hotel. This is an older type hotel with hard wooden floors. The walls are very thin so be mindful of this. You can hear everything going on in the other rooms. Very interesting place to stay. The hotel staff were very professional and attentive. The room was comfortable and clean.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, location, staff and service are outstanding
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so pretty and clean, the staff is very friendly and the location is perfect
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, all of them very attentive, the hotel looked very clean, vintage and comfortable.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at Cuenca. Veronica, Nina and all serving staff were just exemplary
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- beautiful gardens — excellent help from the staff
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place and the staff was very friendly
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful staff, incredible view and rooms. Will stay again
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful choice, our stay was excellent. Loved the charm and history of the hotel. Staff was excellent.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Karina Alejandra Bucheli

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at Mansion Alcazar. The hotel has this classic cozy vibe and the room was incredibly beautiful!! It has also a great location near Cuenca's historic centre, but far enough so that the noise and movement of people didn't disturb us. The complimentary breakfast was delicious and assorted, we enjoyed local cuisine as well as american-style dishes. The Staff were super friendly and even helped us reserve a local tour to Cajas. If I had just one suggestion, is that our room was probably near the kitchen and in the early morning while sleeping we could hear the Staff talking and we woke up. As I said, probably due to our room's location. However, we would still return anytime!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service, magic place. Immaculate garden and very classy restaurant.
Stayed 2 nights in Feb 2025