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Au Royal Hôtel

2.0 star property
Travelers wake up to the charming streets of Bastide Saint-Louis and enjoy their morning meal on a picturesque terrace with views of the neighborhood

Choose dates to view prices

Au Royal Hôtel sits in the heart of Bastide Saint-Louis, welcoming guests with its warm atmosphere. The hotel features a terrace perfect for morning meals, complimentary in-room WiFi, and offers luggage storage for convenient exploring.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Senior Double Room, 1 Double Bed

Premium bedding, iron/ironing board, free WiFi

Senior Double Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Premium bedding, iron/ironing board, free WiFi

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Premium bedding, iron/ironing board, free WiFi

Family Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 22 sq m
  • Sleeps 4
  • 1 Double Bunk Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Premium bedding, iron/ironing board, free WiFi

Standard Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Suite

Premium bedding, iron/ironing board, free WiFi

Standard Suite

  • 22 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Located in Bastide Saint-Louis, a neighbourhood in Carcassonne, Au Royal Hôtel is near a train station. The area's natural beauty can be seen at Parc du Père Noël and Raymond Chesa Leisure Park, while Museum of Fine Arts and Maison des Memoires are cultural highlights. Visit our Carcassonne travel guide
Map
22 Boulevard Jean Jaurès, Carcassonne, Aude, 11000

What's nearby

  • Place Carnot
    Place Carnot
    5 min walk - 0.4 km
  • Historic Fortified City of Carcassonne
    Historic Fortified City of Carcassonne
    12 min walk - 1.1 km
  • Museum of Fine Arts
    2 min walk - 0.2 km
  • Maison des Memoires
    6 min walk - 0.6 km
  • Canal du Midi Harbor Master's Office
    8 min walk - 0.7 km

Getting around

  • Carcassonne Station
    8 min walk
  • Carcassonne (CCF-Pays Cathare)
    5 min drive

Restaurants

  • Cafe Cornella
    3 min walk
  • The Celt
    5 min walk
  • La Divine Comedie
    1 min walk
  • Bastid' Café
    5 min walk
  • Columbus Café & Co
    4 min walk

About this property

Au Royal Hôtel

Hotel located in Bastide Saint-Louis
Au Royal Hôtel provides a terrace and more. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and smoke-free property
  • Luggage storage and bike parking
Room features
All guest rooms at Au Royal Hôtel offer perks, such as premium bedding, as well as amenities, such as free WiFi and free weekday newspapers.
Other amenities include:
  • Heating and ceiling fans
  • Shower/bath combinations and hairdryers
  • 59-cm flat-screen TVs with cable channels
  • Housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (EUR 5 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 8 per person

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping on request

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 59-cm flat-screen TV with digital channels

More

  • Ceiling fan
  • Free weekday newspapers
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

The front desk is open daily from 2:00 PM - 7 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 5 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.44 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 8 per person
  • Covered self-parking fee: EUR 5.00 per day
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Children 18 years old and younger are not permitted at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Au Royal Hôtel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 5 per pet, per day. Service animals are exempt from fees.

How much is parking at Au Royal Hôtel?

Self-parking is available for EUR 5.00 per day.

What time is check-in at Au Royal Hôtel?

Check-in start time: 2:00 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Au Royal Hôtel?

Checkout is at 11:00 AM. Late checkout is available for EUR 15 (subject to availability).

Where is Au Royal Hôtel located?

Located in Bastide Saint-Louis, this hotel is within a 5-minute walk of Museum of Fine Arts, Place Carnot and Raymond Chesa Leisure Park. Theatre Jean-Alary and Maison des Memoires are also within 10 minutes. Carcassonne Station is 8 minutes by foot.

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Reviews

Au Royal Hôtel Reviews

7.0

Good

7.2

Cleanliness

7.8

Location

7.4

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 298 reviews
Rating 8 - Good. 118 out of 298 reviews
Rating 6 - Okay. 85 out of 298 reviews
Rating 4 - Poor. 30 out of 298 reviews
Rating 2 - Terrible. 18 out of 298 reviews

Reviews

Verified

6/10 Okay

Victoria

Disliked: Property conditions & facilities

Basic but good.

Very noisy hotel I can't explain what all the noises were but there was a lot of them! It's basic but ok for few nights stay with no frills . Great location and easy to find . Lots to do around the hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Caleb

Nice bloke from the front desk! Recommend
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely mini break

Great stay for two nights in lovely Carcassonne. Hotel was basic but adequate for short stay. Friendly staff, esp. the lady at reception.
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very kind, we were there in the hottest week of the year, and the ownership just bought the hotel. They will change complete the structure and next year the hotel will be very different with air conditioner. Suggested for strategic position for next year!
Stayed 1 night in Aug 2025
Verified

4/10 Poor

G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few days away

Very antiquated, shower curtain smelled. The lady in charge/owner was lovely though, helpful, and spoke English.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Music Festival

Madame on the reception was very welcoming. Happy to help with any issues. Informative. Housekeeping was excellent. Wouldn’t hesitate to stay again. Also easy access to Carcassonne town & City Medieval. Bus stop just outside which was easy to use. 😀
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

3 nights in Au Royal

Rather disappointing and did not live up to the photos. Hotel is advertised as with parking, but this is simply not true. The parking in Carcassonne can only be described as a nightmare and a long drive round trying to find a space (not at the hotel as there are non available) is a regular occurrence. Room wasn't particularly clean and there is next to no storage space, meaning living out of a suitcase. Staff are very friendly, but this is the only real plus.
True picture of outside hotel Au Royal
This is the storage space available
Cleanliness?
Bathroom wasn't the cleannist
Stayed 3 nights in May 2023
Verified

2/10 Terrible

Leroy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty conditionlights not working
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Giorgio

Liked: Staff & service
silenziosa
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Emepege

Liked: Staff & service, amenities
Disliked: Cleanliness
Amabilidad del personal. Déficit limpieza en habitación, toallas,
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Prouet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel convenable . Petit déjeuner un peu juste. Mais confiance et courage aux nouveaux propriétaires pour les travaux avenir
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

MARIA PAULA

Disliked: Staff & service, property conditions & facilities, room comfort
El hotel no tenía aire acondicionado, solo un ventilador que hacía ruido, y la bañera tenía cortinas poco higiénicas.El domingo había personal del hotel a primera hora pero no había nadie custodiando las maletas a las 12:45 de la mañana cuando fuimos a recoger las maletas
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Hôtel correct

L'établissement est bien placé vers le centre de Carcassonne. Grande chambre en état moyen. Salle de bain avec une petite douche. Prix abordable. Petit déjeuner avec l'essentiel. L'établissement est référencé Accueil vélo et dispose bien d'un moyen de stationnement de vélo sous en préaux à l'arrière. Toutefois il n'y a pas de support vélo (appui contre le mur), ni de point d'ancrage.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fuir...

Déception totale. Inconcevable pour un 2 étoiles ! Chambre médiocre, état déplorable.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Josiane

Liked: Cleanliness, staff & service

Bon hôtel en centre ville

Hôtel correct, bon séjour dans l'ensemble. Confort assez rustique. Le plus : sa situation en plein centre ville.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からシテに行く途中にあるシンプルなホテルです。便利な場所にあり、比較的静かなので泊まるだけなら十分でした
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Azmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel confortable au cœur de la ville.

Très bon séjour, chambres confortables et pratiques. L'hôtel est idéalement situé et la gérante est de très bon conseil sur les activités à faire pour découvrir Carcassonne. Literie très confortable, nous avons très bien dormi. Malgré la feria qui se tenait en centre ville nous étions au calme.
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Alida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile. Camera pulita
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Florence

Liked: Staff & service

Bon accueil

Très bon accueil mais hôtel vieillissant
Stayed 1 night in Aug 2024
Verified

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service

Agréable

Cet hôtel est bien situé et proche des commerces Un peu vieillot il est resté dans son jus et sans climatisation mais l’accueil a été très chaleureux et notre hôtesse nous a très bien conseillé sur les parkings et restaurants … on oublie les inconforts
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione comoda sia per la stazione che per il castello e il centro citta. Camera con bagno pulita e spaziosa . Colazione discreta. Personale gentile
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Salvador

Disliked: Cleanliness, property conditions & facilities, room comfort

Habitación antigua y sucia

La habitación que nos dieron era muy antigua, baño con baldosas repintadas y cortina de ducha sucia. Faltaba luz en los apliques de la cama. Sabanas con alguna rasgadura y somier viejo y sucio. Estuvimos solo un noche, afortunadamemte. Lo mejor, su ubicación.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel gut gelegen zur Innenstadt.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities

Séjour Royal hôtel

Chambre : literie confortable mais éclairage trop faible pour lire. Son TV trop bas. Douche : j'aurais préféré une douche à l'italienne ou il y a moins de risque de chute. Les sièges de la salle à manger un peu petits pour des adultes.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon sejour

Cet hôtel est conforme aux attentes avec cependant un accueil au delà de nos attentes plus qu agréable un service de qualité un hotel propre pratique puisque proche du centre et proche dun arrêt de bus pour se rendre à la cite de carcassonne recommandé
Stayed 2 nights in Sep 2022