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Fairmont Yangcheng Lake

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Luxury
5.0 star property
9.2

Wonderful

Luxury family-friendly hotel near Yangcheng Lake

At Fairmont Yangcheng Lake, you can look forward to free water park access, a terrace and a coffee shop/cafe. Active travellers can enjoy fishing, rock climbing and cycling at this hotel. Treat yourself to hydrotherapy, a massage or a body treatment at Willow Stream, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the 24-hour gym; other things to do include basketball, archery and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

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About this property

Fairmont Yangcheng Lake

  • Luxury family-friendly hotel near Yangcheng Lake
  • At Fairmont Yangcheng Lake, you can look forward to free water park access, a terrace and a coffee shop/cafe. Active travellers can enjoy fishing, rock climbing and cycling at this hotel. Treat yourself to hydrotherapy, a massage or a body treatment at Willow Stream, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the 24-hour gym; other things to do include basketball, archery and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
  • You'll also find perks such as:
    • An indoor pool and an outdoor pool
    • Free self-parking and valet parking
    • Buffet breakfast (surcharge), bike hire and an outdoor tennis court
    • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Room features
  • All 199 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
  • Extra amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and designer toiletries
    • 42-inch LCD TVs with cable channels and DVD players
    • Wardrobes/cupboards, balconies and fridges

Awards and affiliations

  • Eco-certified property
  • This property participates in China Green Hotel – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 230.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 161 for adults and from CNY 81 for children
  • Airport shuttle fee: CNY 900 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 900 (one-way), (up to 12 years old)
  • Rollaway bed fee: CNY 230.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Fairmont Yangcheng Lake have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Fairmont Yangcheng Lake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont Yangcheng Lake?

Self-parking and valet parking are free at this property.

What time is check-in at Fairmont Yangcheng Lake?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Fairmont Yangcheng Lake?

Checkout is at noon.

Does Fairmont Yangcheng Lake provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 900 per vehicle applies.

Where is Fairmont Yangcheng Lake located?

Located on the waterfront, this family-friendly hotel is steps from Yangcheng Lake and 7.2 mi (11.6 km) from Tinglin Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 18 out of 29 reviews
Rating 8 - Good. 9 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
预定是显示含有早餐，入住时告知没有早餐，建议网页和实际要一致，这明显与实际情况不相同。
Stayed 1 night in Aug 2019
Verified

8/10 Good

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff needs better training

Overall services is not too bad, but not up to Fairmont standard. The hotel is on the lake side with good scenery, but not convenient if you don't drive.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

vedant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kunshan trip

Great hotel. Nice service. Wish was there on a vacation. And wish staff spoke better English
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Wonderful experience, my only complaint was it seemed like we were there off-season or something. The outdoor pool and water recreation facilities were closed, not sure why. Everything else was great and I especially enjoyed some wonderful massages. I would definitely recommend.
Stayed 1 night in Apr 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
如果我不是住在行政楼层，我会觉得服务还是有瑕疵。
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel/Beautiful Location

It is an excellent hotel. The staff were extremely pleasant and helpful. The lakeside location is beautiful. It is just a wonderful place to stay.
Verified

10/10 Excellent

Junyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Kunshan!! Location is a bit far from downtown so not so convenient for business trip but perfect for family trip, nice view of lake, service is excellent, food is perfect! nice fitness center & swimming pool, perfect sauna & jacuzzi! Wish they can add nice bar!
Verified

8/10 Good

YI CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店比较好的

总的感觉是酒店是比较好的酒店。周围的附近的饭店比较多的但是水平不高的。酒店附近风景比较好的
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel

We went to Suzhou to see old friends and stayed at the lovely Fairmont. We were only there for one night but would love to come back and stay longer.
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakeside hotel

This hotel and the staff deserves 5 stars. From the start I was made to feel welcome. The accommodation was spacious and comfortable. Tea and coffee making facilities in the room. I enjoying the honey harvest, and rode one of the hotel bicycles around their park, along the lake shore and through the organic farm. Dinner was excellent. I also had a couple of spa treatments which were very relaxing. Watch out for the 15% service charge. I feel this is the only thing the management should realise is not a good thing. I've stayed in a few good hotels that don't sneak a service charge on top of an already expensive room and other charges. It's unnecessary.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yangcheng FISH farm lake and expensive food

The hotel is beautiful in a scenic location on lakefront. The view of the lake is nice, but the lake itself is nothing but a large fish farm as far as the eyes can see almost the entire lake. Every morning the lake is filled with fishing wooden boats. Room rate during my stay was nice, but food is expensive in the 2 restaurants. Unfortunately there is no nearby walking-distance restaurant to go for dinner. A small cup of Tom Yum soup with 1 shrimp, mussel, and few pieces of squid cost 78RMB while green tea after the meal costs 40RMB. I was stuck at the hotel using the 2 high-priced restaurants for the few nights. I will stay at other hotels next time back in the area.
Verified

4/10 Poor

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

5 star Hotel with 1 star service

The Hardware is excellent but typically Chinese management. The service do not match up. The cleaning lady would just open the door without knocking. I have been there several time for business and believe their service were better at high season.
Verified

10/10 Excellent

JIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful！

酒店位置不错，农庄和水上公园很大，很有特色。只是湖景大床房空间不够大。服务态度也非常不错。我们全家过了一个开心的周末！
Verified

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good place to family

The hotel is near by the Yang Chen lake and the view is beautiful.
Verified

6/10 Okay

Kahou

Liked: Cleanliness, staff & service, room comfort

lakeside getaway

Hotel location is by the lake, very scenic and good for weekend getaway, especially during the hairy crab season. However, there are quite a few cons. First the hotel is built cheaply. Walls are thin and everytime someone walks by, we could hear them. The A/C seems to come out of the bathroom so no matter how low I set the thermostat, the room is a bit stuffy but the bathroom is freezing. There is not enough F&B space for the size of the hotel. At breakfast, it is complete chaos. people have to sit out in the hallways. Breakfast food is quite bad so I can't imagine why the previous reviews said breakfast selection is good. The worst part is, while not the hotel's fault, there are just way too many people (and they are loud and inconsiderate). At times, I feel like I'm at a Chinese wet market rather than a resort. I wanted to bring my wife to a resort location near Shanghai for her birthday but it just wasn't that pleasant of experience. The only good thing I can say about this hotel is the staff are generally quite nice and friendly, (even if occassionally I run into a staff who has no idea what's going on).
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

人很少，很安静

床单有破洞，room service的食品一般般，薯条是温的，藕饼太油腻，健身设施不错！
Verified

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a quick scape from the city

The hotel is nice, the rooms very confortable and the surrounding with green everywhere
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent family weekend close to Shanghai

very good in a nice natural environment with plenty of fun for kids and adults
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Urban/Country Getaway

I stayed here with my fiance. Obviously, this is not a cheap hotel; however, the service matched the price.
Verified

10/10 Excellent

Laura

Stayed 1 night in Jun 2021
Verified

10/10 Excellent

minjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Verified

8/10 Good

SHANGDA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

8/10 Good

Yee Kwan Tammy

Liked: Staff & service, room comfort