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Serra Alta Hotel

3.5 star property
Families splash in the indoor pool and explore the playground, all within walking distance of Pure Heart of Mary Church and convenient shopping

Choose dates to view prices

Serra Alta Hotel, near Pure Heart of Mary Church, offers a free breakfast buffet daily. Guests relax in the sauna and steam room, kids enjoy the playground and indoor pool. The on-site mall adds convenience, and Manacá Gastronomia serves international dishes with high-speed WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$92
includes taxes & fees
1 Jun - 2 Jun
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Serra Alta Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Serra Alta Hotel?

As of 21 May, 2026, prices found for a 1-night stay for 2 adults at Serra Alta Hotel on 1 Jun, 2026 start from S$92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serra Alta Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serra Alta Hotel?

Self-parking is free at this property.

What time is check-in at Serra Alta Hotel?

Check-in start time: 2 PM; check-in end time: 11 PM.

What time is check-out at Serra Alta Hotel?

Checkout is at noon.

Where is Serra Alta Hotel located?

This family-friendly Sao Bento do Sul hotel is located in a shopping district, within a 10-minute walk of Sao Bento do Sul Municipal City Hall and Pure Heart of Mary Church.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 291 out of 437 reviews
Rating 8 - Good. 120 out of 437 reviews
Rating 6 - Okay. 20 out of 437 reviews
Rating 4 - Poor. 4 out of 437 reviews
Rating 2 - Terrible. 2 out of 437 reviews

Reviews

Verified

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities
estava tudo otimo
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Ig Lacerda

Liked: Cleanliness, staff & service
Disliked: Amenities
Nos colocaram em um quarto inferior ao contratado. No check out deram desconto da diferença do quarto. Mas depois no cartão tiraram o desconto dado. Ouu seja, paguei um quarto e levei outro. Sendo o quarto
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

WILSON

Liked: Cleanliness, staff & service, amenities
Estadia excelente.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Helio

Liked: Cleanliness, staff & service, amenities
A estrutura do hotel e as refeições são muito boas. A única ressalva foi a configuração do quarto, pois reservei um quarto de casal com vista da cidade e só havia quartos triplos, com cama de solteiro obstruindo sacada.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elisangela

Liked: Cleanliness, staff & service, amenities
O quarto estava muito bom, a equipe foi muito atenciosa e simpática.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jose Alexandre

Liked: Cleanliness, staff & service, amenities
Quarto bom tamanho, limpo e boa roupa de cama
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
Quarto grande, arejado, limpo. Recepção prestativo e cordial. Restaurante: excelente atendimento, cardápio simple, porém satisfatório. Localização privilegiado.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Rodrigo w l

Liked: Cleanliness, staff & service, amenities
equipe e atendimento otimos. acomodações e governança impecáveis..... gostei muito....
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

WILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito bom, proporcionando lazer e conforto. Ambiente agradável, liberdade para usufluir do hotel, bom restaurante e preços adequados.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Rodrigo Luiz

Liked: Cleanliness, staff & service
Hotel muito antigo , muitas coisas a serem renovadas(móveis , infra, acabamentos ) piscina no dia que chegamos água estava verde com algas porém no dia que saímos já estava ok, café da manhã como havia somente uma pessoa de reposição faltava com frequência reposições . E nas foto aparece um que era para ser uma quadra de tênis porém faz anos q deixou de ser praticável conforme a foto
Quadra tênis
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto de bom tamanho, chuveiro otimo, cama confortável. Cafe da manga excelente. Atendimento do restaurante ótimo.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Juliana Aparecida

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Os quartos são limpos mas as áreas comuns deixam muito a desejar na limpeza, percebe-se uma falta de cuidado com os detalhes. Café da manhã e restaurante excelentes. Piscina estava sendo utilizada para aula de natação então tínhamos que ficar apenas em uma área da mesma ( muito desagradável).
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Igor

Liked: Staff & service
Ambiente, quarto, equipe.
Stayed 1 night in Dec 2025
Verified

8/10 Good

ANDRÉ

Liked: Cleanliness, staff & service, room comfort
J á foi muito melhor há uns anos atrás
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Pedro Batista Marques

Disliked: Cleanliness, property conditions & facilities
Cardápio é péssimo, teias de aranha no quarto, cheiro de bolor, piscina é destinada a alunos da cidade, quando entramos na piscina a instrutora fica informando que a prioridade é das crianças, internet é péssima, está assistindo filma,cai e não volta com tempo hábil... infelizmente, não voto mais e nem recomendo, pois na hora de pagar a conta, é horrível ver vários hospedes reclamando... é nos oferecido formulários para assentar a reclamação, com certeza é amassado e jogado fora... como disse, não voto mais e nem recomendo.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Carlos

Disliked: Staff & service
Cardápio sem excelências, o serviço, na manhã de hoje - 09/12, péssimo! Buffet incompleto, pratos vazios, faltando pães e frutas. A atendente manuseando pães com as mãos. Alertei para a situação, demonstrou na ter gostado.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paulo Rogério

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar agradável, atendimento excepcional, lugar lindo e comida impecável, vou voltar mais vezes, experiencia inesquecível.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Ayrton

Liked: Cleanliness, staff & service, amenities
SIM.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

WILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Café da manhã sem reposição. Piscina excelente. Atendimento bom mas demorado no restaurante. Ótima estadia.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Andrea

Disliked: Staff & service, amenities
O quarto esta bom , os banheiros com mofo , equipe sem experiência, restaurante sem opções e mal atendimento. A piscina aquecida , que era o ponto forte do hotel , eles alugam para uma academias que divide o uso
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Quarto e piscina e equipe
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorei
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
Muito bom
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Leandro

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Poderia ser melhor

O Hotel Serra Alta é muito bom, possui ótima estrutura e atendimento cordial, cafe da manha muito bom e cardápio do restaurante para lanche ou janta bem acessível (preco bom mesmo) alem de boas opções, mas infelizmente tivemos alguns problemas no quarto. Encontramos bastante mofo no box do banheiro, sinais de manutenções não realizadas e outras feitas de forma descuidada. Além disso, não havia controle remoto da TV, e a solução demorou mais do que deveria: primeiro enviaram alguém para procurar no quarto antes de providenciar um novo, o que acabou sendo inconveniente. Apesar desses pontos negativos, o hotel tem potencial e pode oferecer uma estadia excelente se houver mais atenção com os detalhes de manutenção e agilidade na resolução de problemas.
Stayed 1 night in Aug 2025