Holiday Inn Bucaramanga Cacique by IHG

3.5 star property
Holiday Inn Bucaramanga Cacique brings families together with international dining options and a sparkling pool where memories are made throughout the day

Choose dates to view prices

Travelers love this family-friendly retreat with practical amenities. Enjoy two restaurants with international cuisine, a playground for kids, on-site shopping, a poolside bar, and the Sol & Vida spa. Free in-room WiFi keeps everyone connected.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$121
29 May - 30 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately COP 34000 for adults and from COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Bucaramanga Cacique by IHG have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM to 6:00 PM.

How much does it cost to stay at Holiday Inn Bucaramanga Cacique by IHG?

As of 21 May, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Bucaramanga Cacique by IHG on 29 May, 2026 start from S$121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Bucaramanga Cacique by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Bucaramanga Cacique by IHG?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Holiday Inn Bucaramanga Cacique by IHG?

Check-in start time: 3:00 PM; check-in end time: 4:00 AM.

What time is check-out at Holiday Inn Bucaramanga Cacique by IHG?

Checkout is at 1 PM.

Does Holiday Inn Bucaramanga Cacique by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 40000 per vehicle applies.

Where is Holiday Inn Bucaramanga Cacique by IHG located?

This family-friendly Bucaramanga hotel is located in a shopping district, within 1 mi (2 km) of Cacique Shopping Mall, La Flora Ecological Park and University of Santander. Cabecera Shopping Mall and Acropolis Shopping Mall are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 750 out of 1000 reviews
Rating 8 - Good. 170 out of 1000 reviews
Rating 6 - Okay. 41 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Brenno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, food was amazing (a bit overpriced), room was comfortable and clean, staff was just amazing - kudos to Leydi and Douglas (or Diego?) from reception! I will definitely be back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
room was clean every day and the staff was friendly.
rooftop at night
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, big room, comfortable beds
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pristine establishment, excellent service, fantastic views, will definitely recommend/ come back
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Koffi Stanislas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place well located in a quiet and safe environment.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel! The property is great overall, the breakfast was absolutely excellent with a fantastic variety and fresh options every morning. The staff were incredibly helpful and friendly, always ready to assist with a smile. Room service was prompt and reliable, and the room was spotlessly clean throughout our entire stay. Highly recommended!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Aleisa

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean venue. Polite staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice roomsand restaurants. Friendly and helpful staff.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent quality food.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Miriam Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The staff generously to help and assist in anything with a vibrant beautiful spirit was amazing to see. The rooms very clean and quant. The food selection and services amazing!!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, property conditions & facilities
Great Hotel, friendly staff. Very confortable rooms with great amenities. I recommend if your coming to visit the area!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at holiday inn in Bucaramanga

The hotel was really nice, clean and kind personal
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, amenities, property conditions & facilities
The service was incredible. The staff’s attention and care were outstanding — they were very attentive to my parents, who both have mobility challenges. They were always checking in on us, with great willingness to help. Something truly admirable is that all the hotel staff were always smiling, even with the hotel full and lots of work to do. The hotel also has a great pool and a wonderful view of the city, both from the pool area and the restaurant. Highly recommended!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and great staff
Stayed 7 nights in Apr 2024
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this hotel and it's a great location. Having the Centro Comercial Cacique mall next door is extremely convenient.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities
Excellent service great location very friendly employees . Beautiful pool and nice view. My family really enjoy everything.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
QR code for the minibar didn’t work correctly and the coffee machine was broken. Environment is comfortable for couples and families, rooftop bar is elegant and spacious. Breakfast/lunch floor was also pretty nice. Would come back here multiple times.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The service is wonderful .
Stayed 1 night in May 2024
Verified

10/10 Excellent

Kade

Liked: Cleanliness, staff & service, amenities
The staff was proactive and friendly and the breakfast was great! Very quick and easy check-in and check-out process.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Nice view from top.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quality service.! Roof top bar and the restaurant were excellent with impressive views of the city.!
Stayed 5 nights in Aug 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, well located, nice rooms and great service. There was no drinking water in the room, not even in the minibar, the rest was ok. Room service was fast and delicious. Breakfast didn’t have options but it was ok, and the view was great
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. The rooms are extremely comfortable and excellent status
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and Beatiful view.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

kienitz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located within a mall. Clean and nice with ample transport to go anywhere you want.
Stayed 1 night in Apr 2025