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Grand Hotel Europa

3.0 star property
Naples' historic center invites travelers to experience la dolce vita with delicious meals at La Falena restaurant, attentive staff, and convenient services

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Grand Hotel Europa in Naples welcomes visitors with its La Falena restaurant serving Italian cuisine all day. The historic property is near Sansevero Chapel Museum and offers a library for quiet moments. High-speed WiFi and multilingual staff ensure a comfortable stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
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About this property

Grand Hotel Europa

  • Hotel near Piazza Giuseppe Garibaldi
  • Consider a stay at Grand Hotel Europa and take advantage of a coffee shop/cafe, a library and a bar. The on-site Italian cuisine restaurant, La Falena, offers breakfast, dinner, light fare and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
  • You'll also enjoy the following perks during your stay:
    • Continental breakfast (surcharge), express check-out and express check-in
    • A vending machine, a banquet hall and a TV in reception
    • Concierge services, tour/ticket information and luggage storage
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 89 individually decorated rooms include thoughtful touches such as premium bedding and air conditioning, as well as amenities such as free WiFi and safes.
  • Other amenities include:
    • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with bidets and baths or showers
    • 32-inch flat-screen TVs with digital channels
    • Daily housekeeping, desks and phones

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 35.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Up to 10 kg per pet
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately EUR 12.9 for adults and from EUR 12.9 for children
  • Late check-out fee: EUR 35.00 (subject to availability)
  • Rollaway bed fee: EUR 10.0 per night
  • Hosted evening meal: EUR 29.90

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Grand Hotel Europa pet-friendly?

Yes, Grand Hotel Europa allows pets with a maximum weight of up to 10 kg per pet.

How much is parking at Grand Hotel Europa?

This property doesn't offer parking.

What time is check-in at Grand Hotel Europa?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Grand Hotel Europa?

Checkout is at 11 AM. Late checkout is available for EUR 35.00 (subject to availability).

Where is Grand Hotel Europa located?

Located in Naples City Centre, this hotel is within a 15-minute walk of Piazza Giuseppe Garibaldi and Spaccanapoli. Port of Naples and Via Toledo are also within 2 miles (3 km). Naples (INP-Naples Central Rail Station) and Naples Central Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.4

Cleanliness

6.6

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 307 out of 1004 reviews
Rating 8 - Good. 458 out of 1004 reviews
Rating 6 - Okay. 169 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 22 out of 1004 reviews

Reviews

Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice bar , very good food.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Joseph Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good location to train terminal. Safe.
Stayed 1 night in May 2026
Verified

6/10 Okay

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, kind of loud at night, bi excellent location to Termini for trips ro Pompeii and Rome.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was simple, but spacious and clean. The staff was friendly. It's an older property that has clearly been updated a time or two, but their next major update should be to move onto electronic key cards. They still use the older metal keys on a large heavy fob that needs to be left at reception upon going out. Convenient central location close to Central and Garibaldi stations. And decent enough that we'd stay again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Angéliris

Liked: Cleanliness, staff & service, amenities
The room was super clean. The staff is very friendly. It is very well located, near the central train station.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Malcolm Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff made my stay very enjoyable
Stayed 8 nights in Oct 2025
Verified

8/10 Good

Jonelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, easy walk from train station.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, amenities
The room was clean. The staff was very polite. The location was excellent
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. Really convenient and the staff were so friendly and helpful.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Aydin

Liked: Cleanliness, amenities
A good location, close to the central station. Nice spacious room, good facilities. There are lots of cafes and restaurants close by. The windows in the rooms with the street view are not well isolated and it can be very loud on that street until late. Overall, good value for money for a short stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in Nov 2025
Verified

8/10 Good

Keith Edward

Liked: Cleanliness, amenities, property conditions & facilities
Old-fashioned but very clean. Very convenient location. Unexceptional breakfast.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, friendly and helpful staff. Room was spacious. Surrounding area was run down
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Braden

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Lovely restaurant
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Safe and convenient location next to the train station. Friendly staff that were very accommodating. We also really appreciated that on checkout day, they held our luggage while we toured around the city.
Stayed 1 night in Jul 2025
Verified

8/10 Good

dianne

Liked: Amenities
Perfect location for us , well run x
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near stations and public transport. Centro storica walkable
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, transportation convenient and good service. recommended!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

NAYIBI

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice, clean, customer service was great.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Elan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station, friendly staff, clean, comfortable beds.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to napoli centrale for train travellers very clean hotel helpful starr
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located and staff was very helpful with any questions I had. The room was very nice for the price perfect for a quick stay!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, serviceable hotel

The property was spotless, clean, conveniently located by the Napoli main station. The Neighbourhood is not fancy, but it’s safe.Breakfast was excellent, and the staff very attentive. The hotel also has a excellent restaurant, where we enjoyed the good dinner.
Stayed 2 nights in May 2025
Verified

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location beside the main station, for transport links, and within walking distance of the historic centre. Excellent restaurant , many more close by
Stayed 4 nights in May 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very good
Stayed 1 night in Sep 2023