Australia - New Zealand and the South Pacific Kid friendly Holidays

Lifts were out of order and so only 1 out 2 lifts to the higher levels was working. This meant waiting for up to 15-20 mins to go up to your room or come to the ground floor. Staff were apologetic but there wasn’t much they could do. It made the stay that much more inconvenient.

We've stayed at this location many times before, however this has been the best yet. There were some things that could have made it even better. Check in was very informative and helpful. Although we've stayed here previously, I was unaware that the hotel had a guest laundry. Maybe it's new? We didn't need to use it, but that is very helpful for our future visits. The hotel offered a complimentary breakfast in the restaurant in the lobby. This was excellent and had not been available on previous visits. There was a lot of food to choose from, and plenty of vegetarian options. There was even a gluten free station, and alternate milks available for cereals. There's a pancake machine (!). Everything was well-presented, staff were lovely, and the food was great. This hotel is in a convenient location in Sydney for us on our visits, and is next to/part of a parking structure with reasonable pricing, which is one of the reasons we chose it. Check out is easy. There is a key drop box near the elevator. Two things that could have improved our stay: the lamps on the bedhead are not well placed. Have hit our heads on them multiple times, and it is not possible to sit up in bed. Also, a fire alarm went off on one night of our visit. I appreciate that this is a good thing for safety, but I would have liked to have had an announcement that confirmed all clear afterwards. Instead it just ended, and we couldn't relax/didn't know if it was over/safe.

Perfect for what we needed. Room was larger than expected which was great

Lifts were out of order and so only 1 out 2 lifts to the higher levels was working. This meant waiting for up to 15-20 mins to go up to your room or come to the ground floor. Staff were apologetic but there wasn’t much they could do. It made the stay that much more inconvenient.

We've stayed at this location many times before, however this has been the best yet. There were some things that could have made it even better. Check in was very informative and helpful. Although we've stayed here previously, I was unaware that the hotel had a guest laundry. Maybe it's new? We didn't need to use it, but that is very helpful for our future visits. The hotel offered a complimentary breakfast in the restaurant in the lobby. This was excellent and had not been available on previous visits. There was a lot of food to choose from, and plenty of vegetarian options. There was even a gluten free station, and alternate milks available for cereals. There's a pancake machine (!). Everything was well-presented, staff were lovely, and the food was great. This hotel is in a convenient location in Sydney for us on our visits, and is next to/part of a parking structure with reasonable pricing, which is one of the reasons we chose it. Check out is easy. There is a key drop box near the elevator. Two things that could have improved our stay: the lamps on the bedhead are not well placed. Have hit our heads on them multiple times, and it is not possible to sit up in bed. Also, a fire alarm went off on one night of our visit. I appreciate that this is a good thing for safety, but I would have liked to have had an announcement that confirmed all clear afterwards. Instead it just ended, and we couldn't relax/didn't know if it was over/safe.

Perfect for what we needed. Room was larger than expected which was great