Hong Kong SAR Luxury Holidays

Wonderful professional service, very friendly smile. We love to stay here because of the excellent service. Especially Chris Yeung and Cary, they are very professional and very friendly, and so does other staff but I can't remember all the names. All the staff are very friendly and professional and always wear a smiling faces. We have a wonderful experience to stay in The Luxe Manor hotel.

Experienced Bed bugs Vs mosquitoes in a room. Staff response was ok we changed rooms with no issue and they swept the room but they found no evidence of insects but the bites stopped after we changed room. They offered my kids some Disney themed stuff animals for the inconvenience . Other wise location is good if you plan To go to Disney rooms were ok but dates pool and gym were nice.

Great hotel nice staff good location great service

This place was amazing. VIP treatment from the very start. The room was excellent. Very comfortable, clean, and plush. Just what I needed after a long flight. I would definitely recommend to friends and family.

Great location. Staff are nice and friendly.

Great hotel nice staff good location great service

This place was amazing. VIP treatment from the very start. The room was excellent. Very comfortable, clean, and plush. Just what I needed after a long flight. I would definitely recommend to friends and family.

Great location. Staff are nice and friendly.

Great location. Staff are nice and friendly.

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

Experienced Bed bugs Vs mosquitoes in a room. Staff response was ok we changed rooms with no issue and they swept the room but they found no evidence of insects but the bites stopped after we changed room. They offered my kids some Disney themed stuff animals for the inconvenience . Other wise location is good if you plan To go to Disney rooms were ok but dates pool and gym were nice.

Great hotel nice staff good location great service

This place was amazing. VIP treatment from the very start. The room was excellent. Very comfortable, clean, and plush. Just what I needed after a long flight. I would definitely recommend to friends and family.

Experienced Bed bugs Vs mosquitoes in a room. Staff response was ok we changed rooms with no issue and they swept the room but they found no evidence of insects but the bites stopped after we changed room. They offered my kids some Disney themed stuff animals for the inconvenience . Other wise location is good if you plan To go to Disney rooms were ok but dates pool and gym were nice.