Europe Romantic Holidays

Great hotel with fantastic staff - especially front desk and concierge who were incredibly helpful. Lots of amenities and the exec lounge was a lovely bonus (available for selected rooms), with snacks and drinks available all day. Restaurants on site were very good - especially Sole. St George’s Bay Area is touristy and not the prettiest once you’re outside of the hotel due to quite a bit of construction, but there is a sandy beach and shops/restaurants/nightlife. It’s also easy to get around and explore from there. The view from the hotel itself though is stunning and you can swim directly in the sea from the hotel area.

Beautiful location! Inexperienced staff. Dismal room service and a tragic lack of proper concierge services. For example, how to get great tickets, get last-minute reservations, suggest the hidden gems, etc. Very clean and perfect for a visitor who has their days well-planned already. As a seasoned Canadian world traveller, I was shocked by the disconnect of this vibrant, polite, well-intended staff of twenty-somethings with skills for a hostel or chain hotel, but lacking for the Terrass. Excellent english skills by everyone, however. The dining experience was okay, but the restaurant became a selection of appetizers and tacos on the open air bar at night. I wish the front desk has experience to suggest an alternate or even get a car. Expect to self-serve and Uber here. The view from our room was good, the neighborhood is upbeat with some decent restaurants nearby. We loved the little patio and the large double windows we could open and look out. The bathrooms were modern and clean with frosted glass panels set in metal frames. Unfortunately, the showers only offer a hand-held sprayer with low pressure. The heated towel rack and oversize towels were great. The bedding was very good with high quality, clean sheets and comfortable beds. This was a plus. TV options were limited to local cable channels and the Chromecast didn’t work for us, so bring a book or iPad. The rooms are generous with great furniture and artistic elements. It was nice how clean things were.

The staff were good and nice

Fabulous, professional, smartly dressed and informative

I arrived very early after a very long flight and the staff accommodated an early check in, which was fantastic. The room was spacious and very clean. A swim in the pool was a great way to relax and get things moving after a long flight.

Great hotel with fantastic staff - especially front desk and concierge who were incredibly helpful. Lots of amenities and the exec lounge was a lovely bonus (available for selected rooms), with snacks and drinks available all day. Restaurants on site were very good - especially Sole. St George’s Bay Area is touristy and not the prettiest once you’re outside of the hotel due to quite a bit of construction, but there is a sandy beach and shops/restaurants/nightlife. It’s also easy to get around and explore from there. The view from the hotel itself though is stunning and you can swim directly in the sea from the hotel area.

Fabulous, professional, smartly dressed and informative

I arrived very early after a very long flight and the staff accommodated an early check in, which was fantastic. The room was spacious and very clean. A swim in the pool was a great way to relax and get things moving after a long flight.