Belgium Scuba Diving Holidays

This hotel is located in the center of Brussels with easy access to shops restaurants and the tourist highlights of Brussels. It’s an upscale unique hotel that’s been updated to embrace modern design while keeping the original architectural elements. It was comfortable, clean, and welcoming. Breakfast wasn’t included in our package but there’s a wonderful restaurant next to it as well as many others in the Galeria where the hotel is located.

Disappointing stay not what we expected from a 5-star hotel Unfortunately, our stay fell far below the standard we expected. The biggest issues were cleanliness and a persistent unpleasant, public-bathroom-like smell that we noticed from the entrance/escalator area through our floor and into the room. The bathroom in particular never felt properly clean, even after we told the front desk and got housekeeping, with visible grime and residue around several fixtures and shower areas. The TV also did not work properly, and the overall condition and amenities did not feel consistent with a 5-star property. One particularly odd service experience was receiving complimentary cookies at check-in, only for housekeeping to remove them from our room the following day. the cleanliness, odour, maintenance and overall experience were disappointing enough that I would not choose to stay here again. I’m sharing this so future guests know what our experience was before booking, go elsewhere do not waste your time here.

Still room to improve - staff banging on doors to charge me for the coffee I ordered The house keeping staff rude