Asia Waterpark Holidays

Lack of information on what the facilities were and where they are. Seem to want to get you to spend at every juncture. Invited to use facilities at other hotel without explaining there was a charge. Bill at end confusing

Perfect stay with family and little ones fun for adults too where you can always keep an eye out on your little ones. Dining and shopping is everywhere and accessible. Very fun would recommend to other families and can’t wait to come back

Services are slow and housekeeping needs improvements. For examples such as dirty glasses were not replaced with new ones, some electrical outlet in our rooms were not working, cleaning solution was left in our room m, and bedsheet and cover had a musty-smelling. We notified the front desk. This is a beautiful resort and the services should be improved.

It’s fine. Closer to 4 star than 5

We loved our stay at the Hard Rock Hotel Bali. From the moment we arrived, the front door staff, concierge, security, and bell staff were incredibly friendly, helpful, and welcoming. Nothing was ever too much trouble. The cleaning staff provided excellent service and maintained very high standards throughout our stay. Our garden room was well equipped, clean, and spacious, with excellent air conditioning, making it very comfortable to relax in. We also found the Discova third-party tour operator located at the hotel to be very informative and helpful. They planned our trips well, and everything ran exactly as expected. The only minor drawback, and no fault of the hotel, is the heavy traffic around the hotel in the afternoons. A 20-minute walk can take up to an hour and a half by car, so walking is often the better option. Overall, a fantastic stay with outstanding staff and great accommodation. We would happily return.

Perfect stay with family and little ones fun for adults too where you can always keep an eye out on your little ones. Dining and shopping is everywhere and accessible. Very fun would recommend to other families and can’t wait to come back

Services are slow and housekeeping needs improvements. For examples such as dirty glasses were not replaced with new ones, some electrical outlet in our rooms were not working, cleaning solution was left in our room m, and bedsheet and cover had a musty-smelling. We notified the front desk. This is a beautiful resort and the services should be improved.

It’s fine. Closer to 4 star than 5

Lack of information on what the facilities were and where they are. Seem to want to get you to spend at every juncture. Invited to use facilities at other hotel without explaining there was a charge. Bill at end confusing

Perfect stay with family and little ones fun for adults too where you can always keep an eye out on your little ones. Dining and shopping is everywhere and accessible. Very fun would recommend to other families and can’t wait to come back

Services are slow and housekeeping needs improvements. For examples such as dirty glasses were not replaced with new ones, some electrical outlet in our rooms were not working, cleaning solution was left in our room m, and bedsheet and cover had a musty-smelling. We notified the front desk. This is a beautiful resort and the services should be improved.

We loved our stay at the Hard Rock Hotel Bali. From the moment we arrived, the front door staff, concierge, security, and bell staff were incredibly friendly, helpful, and welcoming. Nothing was ever too much trouble. The cleaning staff provided excellent service and maintained very high standards throughout our stay. Our garden room was well equipped, clean, and spacious, with excellent air conditioning, making it very comfortable to relax in. We also found the Discova third-party tour operator located at the hotel to be very informative and helpful. They planned our trips well, and everything ran exactly as expected. The only minor drawback, and no fault of the hotel, is the heavy traffic around the hotel in the afternoons. A 20-minute walk can take up to an hour and a half by car, so walking is often the better option. Overall, a fantastic stay with outstanding staff and great accommodation. We would happily return.