Outdoor pool, open 6 AM to 10 PM, pool umbrellas, pool loungers
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Reviews of Victoria Hoi An Beach Resort & Spa

4 out of 5
Victoria Hoi An Beach Resort & Spa
Cua Dai Beach, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 359 out of 497 reviews" "
Rating 8 - Good. 100 out of 497 reviews" "
Rating 6 - Okay. 23 out of 497 reviews" "
Rating 4 - Poor. 7 out of 497 reviews" "
Rating 2 - Terrible. 8 out of 497 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities
K
Stayed 3 nights in Jan 2024
Response from The Management on 30 Jan,2024
Dear Ralph, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. From looks of surrounding properties this looks like the best. We were upgraded to Junior Suite and very much appreciated it. Reasonable costs within property for food and drinks. Transport to town Was easy and affordable. It’s the perfect distance from town
Stayed 6 nights in Jan 2024
Response from The Management Team on 18 Jan,2024
Dear Andrew, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

10/10 Excellent

a e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect ocean front Hoi An Hotel
This hotel has been a go-to spot for us in Hoi An since 2007. Although the level of tourism is off, the management and staff continue to provide excellent service and support to the visitors. We look forward to seeing this facility back to the capacity levels of pre-covid years. This facility is a traditional oriental design and service delivery on the ocean with easy access to the old town in Hoi An. A serene retreat.
Stayed 3 nights in Dec 2023
Response from Diem Pham on 13 Dec,2023
Dear a e,Thank you very much for staying with us here at Victoria Hoi An Beach Resort and Spa, for your amazing review and wonderful recommendation of our property.We do hope that you continue to share these with family & friends that will result in a return visit, we would be delighted to welcome you back. With regards,The Management team

10/10 Excellent

David

Response from The Management on 6 Feb,2024
Dear David, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming hotel in a nice location away from the crowds and right by the sea. The rooms are lovely, we were given an upgrade to a deluxe garden view room which was spacious and comfortable and with a great sea view. There is an excellent selection at breakfast and the pool is nice, plenty of room to swim. But the best part of this hotel is the team that work there. Everyone gives their all to make sure that you have the best stay. It was my birthday on the stay and the breakfast team sang to me and gave me cake. Each evening the housekeeping team provide a wonderful legend and chocolates for your pillow. I loved the stories and have kept them all! Nothing is too much trouble for any of them, from the pool team to the reception. Would thoroughly recommend this hotel.
Stayed 7 nights in Oct 2023
Response from The Management on 1 Dec,2023
Dear Emma,Thank you very much for staying with us and having taken your precious time writing this positive review about our recent holiday at Victoria Hoi An Beach Resort and Spa. All of us are very happy to learn that you had a great time here with us and our facilities had met your expectations. This amazing feedback has been certainly shared to the whole team and it will be a big encouragement to us giving extra miles to all guests. Once again, thank you for choosing us and we are looking forward to welcoming you back in the near future. With best regards,

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023
Response from The Management on 19 Nov,2023
Dear William, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Diem Pham on 8 Nov,2023
Thank you very much for your kind review of the Victoria Hoi An Resort & Spa.We are delighted to read that you thoroughly enjoyed your stay and it would be a pleasure to welcome you again in the future.With regards,The Management team

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was excellent. All staff exceeded expectations. Dream hotel. Will definitely stay again.
Stayed 5 nights in Oct 2023
Response from The Management on 20 Oct,2023
Dear Douglas, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slice of Paradise
Truly a pleasure to stay here. The room, the service, the food, the pool, swimming in the South China Sea, the white sand beach...it exceeded all expectations.
Stayed 3 nights in Sep 2023
Response from The Management on 29 Sept,2023
Dear Patricia, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

2/10 Terrible

Nicole, Massapequa Park

Disliked: Staff & service, amenities, property conditions & facilities
I got food poisoning from breakfast and there were Geckos in my room. As a result, I decided to move to a different hotel for the last night. When I notified the hotel they were unconcerned and refused my request for a refund for the final night even though I didn’t stay there and they got me sick.
Stayed 3 nights in Sep 2023
Response from The Management on 21 Sept,2023
Dear Nicole, Thank you very much for staying with us and having taken your time writing this review about your recent stay at Victoria Hoi An. We are truly regret to learn that our property seems not meet your satisfaction, we do apologize for any inconvenience you met. As we informed you, Vietnam is a tropical country so Gecko is a common animal in our house and room. We pita note in all our rooms to notice about Gecko. It is not dangerous. It is useful by eating insect, mosquitos. For breakfast, we serve Buffet for all inhouse guests and no feedback from the poison food from other guests. We informed Expedia to refund 1 night to you. Please be assured that we treat your feedback seriously and we will review with our team in order to meet the guest’s expectation in any circumstances. Once again, thank you for choosing us With best regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in/near Hoi An
We booked a room with an ocean view. The room was very spacious. It had a wonderful outdoor garden shower. The waves from the ocean nearly crash up on to your doorstep. There's also a patio with chairs outside your room to enjoy a drink with your partner. The service was wonderful, and they have a currency exchange at the hotel.
Stayed 2 nights in Jul 2023
Response from The Management on 22 Jul,2023
Dear Ryan,Thank you very much for staying with us and having taken your precious time writing this positive review about our recent holiday at Victoria Hoi An Beach Resort and Spa. All of us are very happy to learn that you had a great time here with us and our facilities had met your expectations. This amazing feedback has been certainly shared to the whole team and it will be a big encouragement to us giving extra miles to all guests. Once again, thank you for choosing us and we are looking forward to welcoming you back in the near future. With best regards,

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was my third time at Victoria Hoi An. I love this hotel! The facilities and room are beautiful, the staff so friendly and helpful and the location is quiet. Just a short ride away from busy Hoi An.
Stayed 1 night in Jul 2023
Response from The Management on 21 Jul,2023
Dear Melissa, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 7 nights in Jun 2023
Response from The Management on 21 Jun,2023
Dear Charles , Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place highly recommended.
Response from The Management on 16 Jun,2023
Dear Adrian, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this hotel
Lovely hotel right on the beach, the staff couldn't be more helpful. The rooms are great. The pool area doesn't look that big in photos but there are lots of sunbeds and there is also a private beach. There's also a free shuttle bus to the old town which is great to see.
Stayed 6 nights in May 2023
Response from The Management Team on 31 May,2023
Dear Kevin, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the hotel go the extra mile to ensure that you have a great stay. All are friendly and helpful and happy to provide advice and information on the local area and activities The hotel itself is spotless and all amenities are working as described. The pool was located adjacent to the beach so there was a fantastic cooling breeze blowing across - definitely needed in the recent 30C temperatures there Food at the hotel was great, including breakfast where there was plenty of choice of freshly prepared items, and dinner and lunch selected from the menu and all at very good prices. The hotel is about 3 miles, 5-10 mins outside of Hoi an old town but they run a free shuttle several times a day which was very handy. Having said that, the taxi fare is not the much anyway - around 10k VND=£3 The surrounding area has a number of restaurants where you can get cheap Vietnamese and western style food and there are a few shops and pharmacies for necessities I would definitely recommend Hoi An and the Victoria spa resort.
Stayed 6 nights in Apr 2023
Response from The Management Team on 27 Apr,2023
Dear Alan, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

8/10 Good

HARIM

Stayed 2 nights in Apr 2023
Response from The Management on 27 Apr,2023
Dear Harim,Thank you very much for your review of Victoria Hoi An, Kindly let us know if anything went wrong during your stay which will help us to review and improve our services?With best regards,

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed for 4 nights with my son. Had amazing experience. Excellent service and wonderful medical support too. My 6 year old son had ear infection and it was so reassuring that hotel also has full time nurse on the promises who arranged a doctor visit for us.
Stayed 2 nights in Mar 2023
Response from The Management on 23 Mar,2023
Dear Irina, Thank you very much for staying with us here at Victoria Hoi An Beach Resort and Spa, for your amazing review and wonderful recommendation of our property. We do hope that you continue to share these with family and friends that will result in a return visit, we would be delighted to welcome you back. With best regards,

10/10 Excellent

kelly

Stayed 5 nights in Mar 2023
Response from The Management on 11 Mar,2023
Dear Kelly, Thank you very much for staying with us here at Victoria Hoi An Beach Resort and Spa, for your amazing review and wonderful recommendation of our property. We do hope that you continue to share these with family and friends that will result in a return visit, we would be delighted to welcome you back. With best regards,

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention of staff to my every need.
Stayed 4 nights in Feb 2023
Response from The Management on 3 Mar,2023
Dear Alan, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Mark

Stayed 5 nights in Feb 2023
Response from The Management Team on 23 Mar,2023
Dear Mark, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

10/10 Excellent

Lauren

Stayed 5 nights in Dec 2022
Response from The Management on 9 Jan,2023
Dear Lauren, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

Lauren

Stayed 5 nights in Dec 2022
Response from The Management on 9 Jan,2023
Dear Lauren, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

TRANG, Hanoi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Very nice, boutique resort, calm and beautiful sea view, easy access to Hoi An town, Room decor is excellent, bring a comfortable feeling. Will cone back definitely
Stayed 4 nights in Sep 2022
Response from The Management on 24 Sept,2022
Dear Trang, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t rate this property more for our stay in June! We stayed for 4 nights for our Honeymoon and it was absolutely lovely! The staff were so wonderful, provided us a free upgrade and had arranged a special treat for us in our room. The pool and surrounding areas were just beautiful. The resort was so calming and relaxing. Happy hour was an excellent addition for a few cocktails. As to be expected the beers are more expensive at the hotel than in town. But paying a little more to lay around the pool was worth it for us. The hotel offered a shuttle in and out of Ancient Town 3 times a day and even squeezed us on when one night we forgot to book. On check out, the called and Taxi and arranged a fixed price that was substantially cheaper than our Taxi there and as we left at 5am for a flight, they had arranged a breakfast bag for each of us as we were leaving before breakfast opened. I would happily stay again if we ever returned to Vietnam!! ☺️☺️☺️☺️☺️
Stayed 4 nights in Jun 2022
Response from The Management Team on 25 Jun,2022
Dear Jade, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

6/10 Okay

Toni

Liked: Cleanliness, staff & service
Property tired compared to other resorts in area
Stayed 7 nights in May 2022
Response from The Management on 10 Jun,2022
Dear Toni, Thank you very much for your review of Victoria Hoi An, Kindly let us know if anything went wrong during your stay which will help us to review and improve our services? With best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Victoria Hotel was a calm and relaxing place for my family to get away from the city for a few days/nights.
Stayed 3 nights in Mar 2020
Response from The Management Team on 15 Mar,2020
Dear Anonymous, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

10/10 Excellent

thierry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to combine hoi an and beach
Great location on the beach . Just few minutes drive ( shuttle) from hoi an city. Large rooms a bit dated in term of decoration but hotel is spotless and service outstanding with friendly and attentive employee whether reception, restaurant, bar, spa , beach ....etc Great breakfast too. Don t miss the side car tour to discover hoi an surroundings differently . Will definitively come back here
Stayed 3 nights in Feb 2020
Response from The Management on 11 Mar,2020
Dear thierry, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020
Response from The Management on 6 Mar,2020
Dear Anonymous, Thank you very much for staying with us and taking your time writing this amazing review about your recent stay at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, beautiful grounds & friendly staff. The ocean view villa was nothing short of spectacular!! Loved our stay!!
Stayed 4 nights in Feb 2020
Response from The Management on 1 Mar,2020
Dear Anonymous, Thank you very much for staying with us and your amazing review about Victoria Hoi An Beach Resort and Spa. We are pleased that you had a terrific stay and your Hoi An experience was a memorable one. We appreciate the positive feedback in regards to the team efforts, we do hope to have chance to welcome you back in the near future. With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Feb 2020
Response from FOM on 26 Feb,2020
Dear value guests, Thank you very much for your kind review of the Victoria Hoi An Resort & Spa. We are delighted to read that you thoroughly enjoyed your stay and it would be a pleasure to welcome you again in the future. With best regards, The management team

8/10 Good

Soon, Petaling Jaya, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice with lots of open space for fish pond.
Stayed 4 nights in Jan 2020
Response from The Management on 4 Feb,2020
Dear Soon, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort.
The resort is set in beautiful gardens right next to the sea with its own beach. The rooms are spacious, the pool overlooking the sea is so relaxing and mainly the employees are incredible. Nothing is too much for them to try to help, they all speak great English and are extremely friendly and helpful. I love this place and will definitely return.
Stayed 4 nights in Jan 2020
Response from The Management on 31 Jan,2020
Dear Laura, Thank you very much for staying with us and having taken your precious time writing this positive review about our recent holiday at Victoria Hoi An Beach Resort and Spa. All of us are very happy to learn that you had a great time here with us and our facilities had met your expectations. This amazing feedback has been certainly shared to the whole team and it will be a big encouragement to us giving extra miles to all guests. Once again, thank you for choosing us and we are looking forward to welcoming you back in the near future. With best regards,

10/10 Excellent

Arland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from The Management on 14 Jan,2020
Dear Arland, Thank you very much for staying with us here at Victoria Hoi An Beach Resort and Spa, for your amazing review and wonderful recommendation of our property. We do hope that you continue to share these with family and friends that will result in a return visit, we would be delighted to welcome you back. With best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing place . Maybe should add in free happy hour and tea snack for Suite people like Novetel hotel in Da Nang city. Shuttle bus should be every hour to Hoi An would be nice .
Stayed 2 nights in Jan 2020
Response from The Management Team on 13 Jan,2020
Dear Anonymous, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We had an excellent holiday and stay at Victoria Hoi An. The hotel and grounds are beautiful and the staff excellent. We cannot wait to come back here.
Stayed 3 nights in Dec 2019
Response from The Management on 26 Dec,2019
Dear Anonymous, Thank you very much for staying with us and your amazing review about Victoria Hoi An Beach Resort and Spa. We are pleased that you had a terrific stay and your Hoi An experience was a memorable one. We appreciate the positive feedback in regards to the team efforts, we do hope to have chance to welcome you back in the near future. With best regards,

10/10 Excellent

Wai Fong Iris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with superb Sunday brunch
Not much to do when it's rainy, cloudy all the time, but still a very good hotel to stay. The Sunday brunch is a must!!!
A very windy day with big sea
Stayed 4 nights in Nov 2019
Response from The Management Team on 13 Dec,2019
Dear Wai Fong Iris,Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards, The Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay, staff were friendly and helpful. Our room was spacious, immaculate and comfortable. Breakfast was exceptional and a feast for the eye not to mention the stomach. The pool was a real highlight, visually it almost became one with the ocean. Would definitely stay here again.
Stayed 2 nights in Nov 2019
Response from The Management Team on 11 Dec,2019
Dear Anonymous, Thank you very much for staying with us and having taken your time writing this amazing review about your recent vacation at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again in the nearest future. With best regards,

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous resort
We paid to upgrade our room to a suite which was fabulous. Staff incredible, remembered our names & were always smiling and helpful. Excellent buffet breakfast . Nice touch when sitting by pool they came round offering fruit kebabs. Dinner in restaurant was top notch although not many guests eating.
Stayed 3 nights in Oct 2019
Response from The Management on 3 Nov,2019
Dear Anna, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
High quality service, food and accommodation. A stunning environment and a wonderful place.
Stayed 6 nights in Oct 2019
Response from The Management on 29 Oct,2019
Dear Anonymous, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you are happy with our service. We do hope to have a chance to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable. Staff were very friendly and helpful. Location was perfect. Breakfast was delicious.
Stayed 2 nights in Oct 2019
Response from The Management on 29 Oct,2019
Dear Anonymous, Thank you very much for staying with us here at Victoria Hoi An Beach Resort and Spa, for your amazing review and wonderful recommendation of our property. We do hope that you continue to share these with family & friends that will result in a return visit, we would be delighted to welcome you back. With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Good location. Peaceful.
Stayed 1 night in Oct 2019
Response from The Management on 23 Oct,2019
Dear Anonymous, On behalf of the entire team and I thank you very much for choosing to stay with us here at Victoria Hoi An Beach Resort and Spa during your recent visit to Central Vietnam and thank you very much for your special words about our resort. We sincerely appreciate you taking the time to share your amazing stories and experiences of your stay with us we are delighted that you have had such a memorable and rewarding end result after staying with us. I do hope that your future travels plans may lead you again to join us here in this unique destination and thank you for choosing Victoria Hoi An. With best regards,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont trust the Victoria
If you think tbey offer an airport ahuttle, they do not. Even if it comes with the green tick under amenities on the Hotels.com website. They do not. For a.hotel that is over 30 mins from the nearesr airport (and about 15 mins drive from the shopping mall of tourist tat that is downtown Hoi An - please don't believe the 'old town' naming that suggests history and culture as it is anything but) this is a major failing. Their attitude was dismissive and rude. Not what you would hope for at the premium rates they charge. The service is poor (eg. can you come down to collect your room service drinks as we are too busy to bring them to you ... When we had already waited 15 mins and there was no other guests around). The management invisible. The pool over-crowded. The cocktails watered down. The pork spring rolls made from shrimp (as we ran out of pork ... but chose not to tell you). The local tours crazily over priced. The thing with almost every hotel and excursion in Vietnam is that they over promise and under deliver. You could say they lie to lure you in. They probably call it marketing. it isn't. it is deception. And the Victoria showed absolutely no interest in addressing our concerns or ensuring our satisfaction. There are lots of other hotels in the area.it's your choice but i would not stay in the Victoria again.
Stayed 7 nights in Oct 2019
Response from Pham Van Dung on 18 Oct,2019
Dear Guest, Thank you for taking your time to write your feedback about Victoria Hoi An but we cannot found your name or your reservation on our system. We found your comment are very strange, It is not for our services. So if you can let us know your name or reservation code which will help us to investigate what was happening, otherwise, we will consider this review as a fake one. Thank you for your kind understanding. Best regards, The management.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled on the coast, with easy access by boat or by road to near by Hoi An, the hotel is comfortable, clean and has good facilities. Staff are charming and helpful - and organized a lovely candle lit dinner for my husband and me - really very special.
Stayed 3 nights in Oct 2019
Response from The Management on 12 Oct,2019
Dear Anonymous , Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Miles, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms. Staff is friendly, helped us with all trips into the city & allowed us to eat breakfast even when we arrived one minute prior to closing. Pool area is excellent, definitely the best pool/bar we experienced in Vietnam. “King bed” was just two doubles pushed together, which is common in Vietnam, but fairly uncomfortable.
Stayed 3 nights in Sep 2019
Response from The Management on 9 Oct,2019
Dear Miles, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. We will take noted your comment about the king bed to improve our service. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous! Would highly recommend this hotel - located on the beach, very reasonably priced, excellent staff. Have lived in Asia for 30 years and would rate it as one of my best holidays. Try the Spa - amazing facial. Will definitely be back.
Stayed 4 nights in Sep 2019
Response from The Management on 8 Oct,2019
Dear Anonymous, Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mum and I stayed for a long weekend and loved it so much we came back the weekend after. The resort is beautiful, the pool and beach are lovely and the staff are excellent. They are so friendly and helpful it really made the trip special. I will definitely be coming back to stay here.
Stayed 3 nights in Sep 2019
Response from The Management on 5 Oct,2019
Dear Laura, Thank you very much for including Victoria Hoi An to your addresses of choice and for taking the time to provide us with your observations about your stay. We are delighted to read that you thoroughly enjoyed your stay with us. Once again, thank you for your recent stay with us and we would be very happy to have the opportunity to welcome you back for another visit in the future. With best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional- so friendly and helpful. The location right on the waters edge is perfect. The rooms are spacious and the outdoor shower was an added bonus. Food and drinks are delicious. Fantastic breakfast.
Stayed 3 nights in Sep 2019
Response from The Management on 2 Oct,2019
Dear Anonymous, Thank you very much for staying with us and having taken your precious time writing this positive review about our recent holiday at Victoria Hoi An Beach Resort and Spa. All of us are very happy to learn that you had a great time here with us and our facilities had met your expectations. This amazing feedback has been certainly shared to the whole team and it will be a big encouragement to us giving extra miles to all guests. Once again, thank you for choosing us and we are looking forward to welcoming you back in the near future. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Spent 4 days with our adult children. Something for everyone. Two never left the pool. Free shuttle into old Hoi An gave us plenty of time to explore. Rooms overlooked ocean with outdoor shower and covered porch. Drinks served at the pool bar were not great but great view made up for it. Kayaking with a guide to the early morning fish market was extraordinary. Be aware that walls between rooms is super thin.
View from water’s edge
Stayed 3 nights in Sep 2019
Response from The Management on 2 Oct,2019
Dear Anonymous, Thank you very much for staying with us and taking your time writing this amazing review about your recent stay at Victoria Hoi An Beach Resort and Spa. It truly was our pleasure to know that you all had a wonderful experience and loved our resort. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be anxiously waiting for your arrival and the privilege to serve you again. With best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a fantastic stay st Victoria. Loved our little bungalow by the water. Quiet, roomy & has a fantastic outdoor shower. Friendly, helpful staff.
Stayed 7 nights in Sep 2019
Response from The Management on 17 Sept,2019
Dear Anonymous , Thank you for staying with us and having taken your time for an amazing review about the recent stay at Victoria Hoi An Beach Resort and Spa. It is heartening to read that this experience was a more memorable one and all the team are pleased for such positive feedback. All of us look forward to the chance of being of service again. With best regards,