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"It is very sad that I'm having to leave a very poor review for the Hyatt Regency in Da Nang. We stayed there for 5 days and 4 nights, with kids. The following are our main issues with it: 1. Staff Attitude: We were one of the few Indian families on the property that weekend. The staff constantly were particularly rude with us right from checkin. They were impatient, and dismissive of our requests. We arrived at 2:15pm and requested for room availability at 2:45pm because we needed to take an urgent work call. The reception staff flatly refused to give us access to the room before 3pm checkin time. No effort was made to accommodate the request in any way, no checking with housekeeping. Overall, the hotel and the staff have a clear preference on which guests they prefer to serve. During our whole stay, in multiple instances, staff looked completely disinterested to respond to any requests by the poolside, there were no smiles, no greetings, no warmth. This is very different from our previous experiences in other hotels and resorts in Vietnam. We were actually quite shocked! 2. Slow Service: We were left waiting for food and drinks for over an hour each time. We understand that the hotel was quite full, but such slow service despite repeated reminders was really frustrating, especially when we had kids who were really hungry. I would not reccommend this hotel for your next stay! Stay away!"

"Great place to stay. Staff was fantastic. Highly recommend. Especially Hoa did a great job making us feel welcome and very helpful. Thank you"

"My stay was absolutely fantastic. Jasmine, my Ambassador and personal representative, was exceptional, attentive, friendly, and truly made my experience feel special from start to finish. The atmosphere throughout the resort was serene, relaxing, and beautifully maintained. And the breakfast was incredible, easily one of the highlights of our stay. I would highly recommend this resort and can’t wait to return in the future."

"Best hotel i have ever stayed"

"Had a great time. Staff really friendly and helpful"

"Vast bfast food choices. Pool on 45th floor has amazing view."

"I was hoping that there would be more late-night restaurants or convenience stores in the area, but there were none. I think the other side of the river is more alive. However, there was still lots to do around this hotel, the service was great, and the family room was perfect for my family of 5. "

"This resort had something for everyone. Very nice breakfast and relaxing pools."

"Room was lovely, hotel was very clean, food was nice and staff were extremely friendly and helpful"