- Liked: Staff & service, property conditions & facilities
Nice hotel but service is disappointing
The Hotel overall is modern and equipped with everything a family needs. Nice touch is the face ID at the buffet restaurants. The restaurants are one reason we didn't enjoy our stay so much. On the first night I ate something around 9,30 pm, not sure what, but something went wrong and I fell sick for the next 3 days. The clinic person was efficient and gave us medications for 4 days and let us go after signing for the meds. A FO colleague checked the next day if I was better, was a nice touch as well. However when I was asking for removing the bill from the first buffet and one a la carte meal which was the worst meal during our stay and not enjoyable, cold and absolutely not fresh, the staff apologised several times, but the bill was not removed. It is not about the $ amount, but about the principle, and when I shared the concerns, a FO manager shared our complains, but no F&B was to be seen, neither wrote to me via email till today. It would have been a nice stay otherwise. Perhaps we would have come back, or recommended the place, but after this service let down we won't come back. Our kids liked the Kids club and the Vinpearl Land next door.