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The front deak staff was super helpful when our oven didn't work.
Dennis
Stayed 2 nights in Mar 2024
Response from Mantra on Kent on 14 Mar,2024
Thank you for the great review of our hotel! We are happy our team were able to help make your stay wonderful and so glad you enjoyed your time with us.We hope to see you again very soon at the Mantra on Kent.
We stayed in a studio in the 25th floor with fantastic views. The accommodation was excellent - plenty of room and very clean . Staff very helpful . The location is great between Darling Harbour and Circular Quay . A short walk around the corner takes you to the tram to Curcular Quay . Thoroughly recommend this Mantra. Oh yes the breakfast was Ali really good .
Excellent reception staff, very helpful & friendly!
Emma
Stayed 4 nights in Jan 2024
Response from Mantra on Kent on 18 Jan,2024
Hi Emma,Thank you for your fantastic review! We look forward to welcoming you back in the future.
8/10 Good
Carl
6 Jan,2024
Liked: Cleanliness
Disliked: Room comfort
New Years Eve
Great location very close to Darling Harbour, we stayed for 5 nights over NYE. We were on 19 th floor and could see a tiny part of Darling Harbour.
As we were travelling around Oz for 6 weeks, it was a huge benefit having a washing machine and separate dryer in the bathroom.
Shower was in the bath not separate.
Apartment was a good size.
Only negative was the bed, it was extremely uncomfortable. We had a super king, which was 2 singles together, the one on my side had definitely seen its best days.
Would stay here again.
Carl
Stayed 5 nights in Dec 2023
Response from Daniel Quispe on 29 Jan,2024
Hi Carl,Thank you for your time in providing us with your feedback. I am glad to read that your stay with us was an enjoyable and comfortable one.
10/10 Excellent
Kyung Wook
25 Dec,2023
Liked: Cleanliness, room comfort
Good customer experience
I have booked a room with laundry before the trip as per my search information. However, during check in I was told no laundry available. I requested at least nearby laundry facility information at least for few days but unable to provide such places. On the day of my check out before check in again after a few days, I addressed my inconvenience with laundry issue. The Front desk clarified the room I chose didn't have laundry but other rooms were available with laundry and kind enough to upgrade the room for me. I thought the entire building didn't have laundry facility. This is what I call a nice customer experience who not only clarified the availability of the laundry but assisted me swiftly with the upgrade. I was at peace for rest of my stays until 12/20/2023.
Kyung Wook
Stayed 4 nights in Dec 2023
Response from Daniel on 8 Jan,2024
Hi Kyung Wook, Thank you for taking your time in providing a feedback. Much appreciated
The front desk staff were friendly and helpful with all our questions. Josh, in particular, went above and beyond by coming up and fixing the washing machine after maintenance had closed for the evening.
The property is very austere with no pictures, no dressers or end tables. No drawers for foldable clothing or underwear. To much overhead lighting and not enough table lamps. Instant coffee and kcup coffee was undrinkable.
Karen
Stayed 3 nights in Dec 2023
Response from Daniel on 8 Jan,2024
Hi Karen, Thank you for taking your time in providing a feedback. Much appreciated
Really handy location for a quick city stay, easy parking right next door (paid separately). Great space inside for 2 adults toddler, needed the separate room to put them to bed while we sat up in the lounge area. Good size shower was really helpful with the little one as well, easy check in/out. Only minor issues were awkward power point placement in the kitchen for using the jug, and a big fridge over near the lounge as the kitchen bar fridge didn’t appear to be working but not really a problem for us for the 1 night.
Jessica
Stayed 1 night in Nov 2023
Response from Daniel on 8 Jan,2024
Hi Jessica, Thank you for taking your time in providing a feedback. Much appreciated
10/10 Excellent
Paul
Travelled with partner
2 Dec,2023
Liked: Cleanliness, amenities
Property was close to Darling Harbour and the Ferry to Manly. Good food and amenities.
Paul
Stayed 2 nights in Nov 2023
Response from Daniel on 8 Jan,2024
Hi Paul, Thank you for taking your time in providing a feedback. Much appreciated
Obviously not 5* property. Fair value for money compared to other properties in the area
Parking is next door at reasonable cost for Sydney
Friendly staff on arrival & departure
Surprisingly a nice continental breakfast, well worth the $18
Again, friendly staff
Easy access to Darling Harbour, 5 min walk
Colin
Stayed 1 night in Nov 2023
Response from Daniel on 8 Jan,2024
Hi Colin, Thank you for taking your time in providing a feedback. Much appreciated
10/10 Excellent
Helene
13 Nov,2023
Helene
Stayed 6 nights in Nov 2023
Response from Daniel on 8 Jan,2024
Hi Helene, Thank you for taking your time in providing a feedback. Much appreciated
2/10 Terrible
Germaine
11 Nov,2023
Germaine
Stayed 1 night in Nov 2023
Response from Daniel on 8 Jan,2024
Hi Germaine, Thank you for taking your time in providing a feedback. Much appreciated
Location was great, accessible to the city and darling harbour.
Jeannie
Stayed 4 nights in Sep 2023
10/10 Excellent
Philip
4 Oct,2023
Philip
Stayed 3 nights in Sep 2023
2/10 Terrible
Jolyon
Travelled with family, Travelled with family and small children, Business traveller
2 Oct,2023
there was some confusion over the booking. the person in whose name i'd made the booking didn't show up, but the family who were the majority of the guests did. they're afghani and it was clear their stay at the mantra wasn't welcome for reason of race. the receptionist was clear that they didn't trust them and, after two hours of negotiating and communicating with the person in whose name the booking had been made, reception claimed that their room had been let out. they had offered to pay their own way, but they were clearly not trusted and there was no foreseeable other reason than race. we will certainly not be using this hotel ever again. it was an awful experience for everyone involved.
Easy access to everything for a city visit. Not fancy view, but we came to explore, so it was fine with us.
Great continental breakfast with barista coffee.
Close to public transport, airport access as well.
Perfect for our 3 nights, city visit. Studio equipped with everything we needed, more like an appartment, rather than a room only.
Gabriella
Stayed 3 nights in Sep 2023
Response from Tatiana on 12 Nov,2023
Hi Gabriella,Thanks for your kind review of Mantra on Kent!We are glad you enjoyed your stay. :)We look forward to welcoming you back soon!Kind regards,
Comfy and quiet. Reasonable cost compared to other hotels in area. Within short walk to darling harbour and light rail to circular quay. Nice continental. breakfast. Friendly staff
Handy to car park , where we were able to leave our car for whole stay,even outside bookin and check out times.
Stayed in the executive studio with 2 young children. Room is very spacious, clean. Front desk was very friendly and helpful. Air conditioner was not working first night. But the front desk quickly provided extra portable heater and blankets. Got repaired next morning. Housekeeping always keeps the room nice and clean. Overall very satisfied stay
Tao
Stayed 4 nights in Jul 2023
Response from Daniel Quispe on 14 Jul,2023
Dear Tao,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
6/10 Okay
Christopher
28 Jun,2023
Liked: Room comfort
Disliked: Cleanliness
Disappointing and bad communication!
Staff were lovely, however photos on the website are very misleading.
We were in the need for a washing machine and dryer due to delays and cancellations with Jetstar flights from Queenstown.
I emailed the hotel advising this was a requirement. We got no response. There was a washing machine and dryer in the room but they were barely working the dryer filter fell off every few minutes spurting fluff around the room. You would think if requesting these item you would ensure they work effectively.
The bedroom was tiny and had only one side table and a very narrow walkway down one side of the bed making it hard to get in out our of the room.
The room was not clean and caked of dust.
We were only staying two night so we sucked it up but it was very disappointing.
Christopher
Stayed 2 nights in Jun 2023
Response from Mantra on Kent on 29 Jun,2023
Hi Christopher, Thank you for your review, We sincerely apologise for any inconvenience caused during your stay. We will take on this feedback and aim to do better next time. Warm Regards, Mantra on Kent
8/10 Good
Verified traveller
Travelled with family
16 Jun,2023
Liked: Cleanliness, room comfort
Great location.
Rooms were spacious and well equipped. Dryer in unit didnt work properly (loose door) but kitchenette worked great. Our room also had a tiny view of Darling Harbour! Front desk staff were pleasant. Hotel is located within a block of Darling Harbour and within a few blocks of Pitt Street Mall, Sydney Tower, Westfield Mall, and Queen Victoria Building.
Verified traveller
Stayed 5 nights in Jun 2023
Response from Daniel Q on 21 Jun,2023
Hi,Thank you for your time in providing us with your feedback. I am glad to hear you found our location well suited for your travel.