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Shangri-La Sydney

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Indoor pool, open 7:00 AM to 7:00 PM, pool loungers
Indoor pool, open 7:00 AM to 7:00 PM, pool loungers
Indoor pool, open 7:00 AM to 7:00 PM, pool loungers
View from room

Overview of Shangri-La Sydney

Shangri-La Sydney

5.0 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
176 Cumberland Street, The Rocks, NSW, 2000

Explore the area

    Room options

    About this area


    Shangri-La Sydney is located in Sydney Central Business District, a neighbourhood in Sydney, and is near a train station. Sydney Observatory and Customs House are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Opera House. SEA LIFE Sydney Aquarium and Australian Museum are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Guests love the hotel's central location.

    Getting around

    • Wynyard Station - 6 min walk
    • Sydney Circular Quay Station - 7 min walk
    • Sydney Airport (SYD) - 26 min drive

    About this property

    Shangri-La Sydney

    5-star luxury hotel in the heart of Sydney Central Business District
    Near Circular Quay, Shangri-La Sydney provides a terrace, a bar and a fitness centre. Indulge in a body scrub, aromatherapy and a Swedish massage at CHI, THE SPA, the on-site spa. Be sure to enjoy a meal at Altitude Restaurant, the on-site restaurant. Free in-room WiFi is available to all guests, along with conference space and a steam room.
    You'll also enjoy perks such as:
    • Swimming pool with sunloungers
    • Full breakfast (surcharge), valet parking (surcharge) and limo/town car service
    • An indoor pool, a 24-hour front desk and a ballroom
    • Express check-out, free newspapers and smoke-free property
    • Guest reviews give top marks for the central location
    Room features
    All 564 rooms have comforts, such as premium bedding and pillow menu, in addition to perks, such as laptop-compatible safes and climate-controlled air conditioning. Guest reviews speak positively of the overall comfort, size rooms at the property.
    More amenities include:
    • Childcare services and free infant beds
    • Bathrooms with separate baths/showers and free toiletries
    • TVs with premium channels
    • Recycling, coffee/tea makers and daily housekeeping


    Chinese (Mandarin), English, Japanese

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C or hotter


    Contactless social distancing and check-out

    Safety measures

    Hand sanitiser provided
    This information is provided by our partners.

    Property amenities


    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    • Secured covered valet parking on site (AUD 85.00 per day; includes in/out privileges)
    • Motorhome/coach/lorry parking (subject to charges) on site
    • Height restrictions apply for on-site parking
    • Limo/town car service

    Food and drink

    • Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 55-65 for adults and AUD 27.50-32.5 for children
    • 1 restaurant
    • 1 bar
    • Room service available

    Restaurants on site

    • Altitude Restaurant
    • Blu Bar on 36

    Things to do

    • Fitness centre
    • Full-service spa
    • Indoor pool
    • Sauna
    • Hot tub
    • Steam room

    Family friendly

    • Free cots/infant beds
    • Indoor pool
    • In-room childcare (surcharge)
    • Soundproofed rooms


    • ATM/banking services
    • Ballroom
    • Lift
    • Free newspapers in reception

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Business services

    • Computer station
    • Conference space (20452 square feet)
    • Meeting rooms - 20


    • Pool sunloungers
    • Terrace


    • 6 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - prenatal
    • Massage - Swedish
    • Massage/treatment rooms
    • Sauna
    • Spa open selected days
    • Hot tub


    • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible bathroom (select rooms)
    • In-room accessibility
    • Roll-in shower (select rooms)
    • Wheelchair accessible (may have limitations)


    • Romance packages available
    • Smoke-free property

    Room amenities


    • Air conditioning (climate-controlled)
    • Bed sheets
    • Blackout drapes/curtains
    • Free cots/infant beds
    • Hypo-allergenic bedding
    • Pillow menu
    • Premium bedding


    • Dressing gowns
    • Free toiletries
    • Hairdryer
    • Private bathroom
    • Separate bath and shower
    • Towels


    • Films for purchase
    • Premium channels
    • Satellite channels
    • TV

    Food and drink

    • Coffee/tea maker
    • Free bottled water


    • Desk
    • Free newspapers
    • In-room massage
    • Iron/ironing board (on request)
    • Laptop-compatible safe
    • Local maps
    • Phone
    • Recycling
    • Slippers
    • Soundproofing
    • Turndown service

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    Check-in time starts at 3 PM
    Minimum check-in age - 18


    Check-out before 11 AM
    Express checkout

    Special check-in instructions

    Front desk staff will greet guests on arrival
    For more details, please contact the property using the information on the booking confirmation
    This property enforces a strict dress code in Blu Bar on 36 restaurant.
    The valet parking fee is AUD 85 per day for vehicles under 82.6 inches (2.1 meters) high.
    Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

    Access methods

    Staffed front desk


    Pets not allowed

    Children and extra beds

    Children are welcome
    2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
    Rollaway/extra beds are available for AUD 275.0 per night.
    Free cots are available on request at the property

    Payment types at the property

    Important information


    You'll be asked to pay the following charges at the property:

    • Deposit: AUD 145 per accommodation, per night

    We have included all charges provided to us by the property.

    Optional extras

    • Breakfast fee: between AUD 55 and AUD 65 for adults, and AUD 27.50 and AUD 32.5 for children (approximately)
    • Valet parking fee: AUD 85.00 per day (in/out privileges)
    • Rollaway bed fee: AUD 275.0 per night
    • Credit card charges are subject to a surcharge of 1.5 per cent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
    This property accepts credit cards; cash is not accepted
    Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
    Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    The listed child breakfast fee applies to guests age 11 and younger.

    We should mention

    Pool access available from 7:00 AM to 7:00 PM
    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Only registered guests are allowed in the guestrooms
    Parking height restrictions apply
    Guests under 16 years old are not allowed in the spa

    Property is also known as

    Hotel Shangri-La Sydney
    Hotel Sydney Shangri-La
    Shangri-La Hotel Sydney
    Shangri-La Hotel Sydney The Rocks
    Shangri-La Sydney
    Shangri-La Sydney Hotel
    Shangri-La Sydney The Rocks
    Sydney Hotel Shangri-La
    Sydney Shangri-La
    Sydney Shangri-La Hotel
    Shangri La Sydney
    Shangri La Hotel Sydney
    Shangri-La Sydney Hotel
    Shangri La Hotel Sydney
    Shangri-La Sydney The Rocks
    Shangri-La Sydney Hotel The Rocks

    Frequently asked questions

    Does Shangri-La Sydney have a pool?

    Yes, this property has an indoor pool. Pool access is from 7:00 AM to 7:00 PM.

    How much does it cost to stay at ?

    As of 3 Oct,2022, prices found for a 1-night stay for 2 adults at on 24 Oct,2022 start from S$271.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    Is Shangri-La Sydney pet-friendly?

    No, pets are not allowed at this property.

    How much is parking at Shangri-La Sydney?

    Valet parking is available for AUD 85.00 per day.

    What time is check-in at Shangri-La Sydney?

    Check-in begins at 3 PM.

    What time is check-out at Shangri-La Sydney?

    Checkout is at 11 AM.

    Where is Shangri-La Sydney located?

    Located in Sydney Central Business District, this luxury hotel is within a 5-minute walk of Circular Quay and Museum of Contemporary Art. The Rocks Markets and Sydney Observatory are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.

    Can I cancel my reservation for free at Shangri-La Sydney and receive a full refund?

    Yes, Shangri-La Sydney offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Sydney cancellation policy on our site for more details about any exclusions or requirements.

    Overall score and ratings


    Very good

    Rating 5 - Excellent. 883 out of 1579 reviews
    5 - Excellent 56%
    Rating 4 - Good. 352 out of 1579 reviews
    4 - Good 22%
    Rating 3 - Okay. 171 out of 1579 reviews
    3 - Okay 11%
    Rating 2 - Poor. 95 out of 1579 reviews
    2 - Poor 6%
    Rating 1 - Terrible. 78 out of 1579 reviews
    1 - Terrible 5%




    Staff & service




    Property conditions & facilities



    5/5 Excellent

    Travelled with group
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Perfect location in the Rocks for a Sydney trip, cant beat the views of the harbour from your hotel room and being close to all the sights and restaurants, good value
    Stayed 1 night in Sep 2022

    2/5 Poor

    Travelled with family
    Disliked: Amenities, property conditions & facilities
    The hotel is dated and in urgent need of a refurbishment, somewhat ironic that they have a QR code for room service but no USB charging ports!
    Stayed 1 night in Sep 2022

    5/5 Excellent

    Lisa, Beverly Hills
    Travelled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 1 night in Sep 2022

    2/5 Poor

    Travelled with partner
    Liked: Staff & service, amenities
    Disliked: Property conditions & facilities
    The property is just too old. It needs a refurb. For the price you pay - there are better options available. The beds are old and uncomfortable. The pillows and blankets need to be updated. The carpets and furnishings are just old. It was a lovely hotel in its day, but needs some money spent on it to being back 5 star hotel basic comforts.
    Stayed 2 nights in Aug 2022

    4/5 Good

    Travelled with partner
    Liked: Staff & service, amenities, property conditions & facilities
    Property was cleaned and staff were friendly. Very nice hotel to stay in.
    Stayed 2 nights in Aug 2022

    5/5 Excellent

    Travelled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Excellent view and ideal location
    Stayed 2 nights in Aug 2022

    2/5 Poor

    Travelled with family
    Liked: Cleanliness
    Disliked: Property conditions & facilities
    Charmless Altitude restaurant. Can't even get a coffee in the lounge in the afternoon.
    Stayed 3 nights in Aug 2022

    4/5 Good

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Everything was excellent during my stay. I do wish I was allowed a later checkout because I had to check out early at 8:30 am and felt rushed going to an event. It’s never nice feeling rushed.
    Stayed 1 night in Aug 2022

    5/5 Excellent

    Travelled with family and small children
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Good location. Great staff. Super views.
    Stayed 3 nights in Aug 2022

    5/5 Excellent

    Jeffrey S
    Travelled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Beautiful, luxurious property in an excellent , walkable location. I loved my room, which had a view of the harbour bridge.
    Stayed 3 nights in Aug 2022