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Shangri-La Sydney

Photo gallery for Shangri-La Sydney

Indoor pool, open 7:00 AM to 7:00 PM, pool loungers
Indoor pool, open 7:00 AM to 7:00 PM, pool loungers
Indoor pool, open 7:00 AM to 7:00 PM, pool loungers
View from room

Overview of Shangri-La Sydney

Shangri-La Sydney

5.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
176 Cumberland Street, The Rocks, NSW, 2000

Explore the area

  • Popular LocationCircular Quay4 min walk
  • Popular LocationSydney Harbour Bridge12 min walk
  • Popular LocationSydney Opera House16 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)27 min drive

Room options

About this area


Shangri-La Sydney is located in The Rocks, a neighbourhood in Sydney, and is near a train station. The Big Dig Archaeology Education Centre and Customs House are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Harbour Bridge. Sydney Observatory and SEA LIFE Sydney Aquarium are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Guests love the hotel's central location.

What's nearby

  • The Big Dig Archaeology Education Centre - 2 min walk
  • Circular Quay - 4 min walk
  • Museum of Contemporary Art - 4 min walk
  • Sydney Harbour Bridge - 12 min walk
  • Sydney Opera House - 16 min walk

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 27 min drive


  • Dutch Smuggler - 4 min walk
  • The Morrison Bar & Oyster Room - 4 min walk
  • Grain - 4 min walk
  • Banksia Bakehouse - 3 min walk
  • Georgie Boy's Coffee Co. - 4 min walk

About this property

Shangri-La Sydney

5-star luxury hotel located in The Rocks
Located close to The Big Dig Archaeology Education Centre and Museum of Contemporary Art, Shangri-La Sydney provides a terrace, a bar and a gym. Indulge in a hot stone massage, a detox wrap and a facial at CHI, THE SPA, the on-site spa. Be sure to enjoy a meal at Altitude Restaurant, the on-site restaurant. Free in-room WiFi is available to all guests, along with conference space and a steam room.
You'll also enjoy perks such as:
  • Swimming pool with sunloungers
  • Full breakfast (surcharge), valet parking (surcharge) and limo/town car service
  • An indoor pool, express check-out and tour/ticket information
  • ATM/banking services, multilingual staff and a computer station
  • Guest reviews give top marks for the central location
Room features
All 564 rooms have comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-compatible safes and air conditioning. Guest reviews speak positively of the overall comfort, size rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • TVs with premium channels
  • Recycling, coffee/tea makers and daily housekeeping


Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily: AUD 55-65 for adults and AUD 27.50-32.5 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Soundproofed rooms


  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (20452 square feet)
  • Meeting rooms - 20


  • Pool sunloungers
  • Terrace


  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open selected days
  • Hot tub


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible (may have limits)


  • Romance packages available
  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding


  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels


  • Films for purchase
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties



Check-in time starts at 3 PM
Minimum check-in age - 18


Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from March 3 2023 to March 3 2023 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately AUD 55 to 65 for adults and from AUD 27.50 to 32.5 for children
  • Valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 2.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Frequently asked questions

Does Shangri-La Sydney have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at ?

As of 28 Mar,2023, prices found for a 1-night stay for 2 adults at on 3 Apr,2023 start from S$261.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Sydney pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shangri-La Sydney?

Valet parking is available for AUD 105 per day.

What time is check-in at Shangri-La Sydney?

Check-in begins at 3 PM.

What time is check-out at Shangri-La Sydney?

Checkout is at 11 AM.

Where is Shangri-La Sydney located?

Located in The Rocks, this luxury hotel is within a 5-minute walk of The Big Dig Archaeology Education Centre, Circular Quay and Museum of Contemporary Art. The Rocks Markets and Sydney Observatory are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.

Can I cancel my reservation for free at Shangri-La Sydney and receive a full refund?

Yes, Shangri-La Sydney offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Sydney cancellation policy on our site for more details about any exclusions or requirements.



Very good

Rating 10 - Excellent. 668 out of 1262 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 266 out of 1262 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 158 out of 1262 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 92 out of 1262 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 78 out of 1262 reviews" "
" "2 - Terrible 6%




Staff & service




Property conditions & facilities




6/10 Okay

Penny, Aldie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice hotel, but needs some work!! The view was spectacular from our room, but do not be fooled by the guarantee of a "high level" room. I was informed the Shangri-La considers a high-level room from the 14th floor. After talking to the front desk, we were moved from the 15th floor (the first night) to the 26th floor (second night.) Both rooms were clean and comfortable, but it is evident the finishes are a starting to look worn and dated. Additionally, each room had several maintenance issues that needed to be addressed; drapery that did not retract, light bulbs out, etc. The restaurant on the 36 floor has a $250 fixed menu minimum (not including alcohol / drinks) and a higher price is charged based on the view from your table. If you want a great dining experience, walk towards the rocks and you will discover several pubs / restaurants with live music and great atmospheres.
Stayed 2 nights in Mar 2023

10/10 Excellent

James, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasure to stay at the Shang..a beautiful hotel with a friendly staff and primo location!
Stayed 3 nights in Mar 2023

10/10 Excellent


Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities. They also accommodated our early check in request. Place was clean
Stayed 4 nights in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ,staff was very efficient and willing to help ,room was very clean with an amazing view of Sydney Harbour . Would highly recommend.
Stayed 1 night in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2023

2/10 Terrible


Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had great views over the harbour. part of the property could do with updating. the gym would have been great if it was overlooking the harbour.
Stayed 4 nights in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service & view. Fantastic food at Altitude.
Stayed 2 nights in Mar 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to book a deluxe room higher up in the hotel. very difficult to do apparently. Best we were offered was 9th floor. Fine, but is it possible to book the 30th floor? Doesnt appear so.
Stayed 2 nights in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and comfortable