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The Star Grand Hotel and Residences Sydney

Photo gallery for The Star Grand Hotel and Residences Sydney

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe
Pool
Pool
Pool
Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Overview of The Star Grand Hotel and Residences Sydney

The Star Grand Hotel and Residences Sydney

5.0 star property

4.5/5 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Business services
  • Parking available
  • Laundry
Map
80 Pyrmont Street, Sydney, NSW, 2009

Explore the area

  • Popular LocationStar Casino2 min walk
  • Popular LocationInternational Convention Centre Sydney14 min walk
  • Popular LocationSEA LIFE Sydney Aquarium14 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)32 min drive

Room options

About this area

Sydney

The Star Grand Hotel and Residences Sydney is located in Darling Harbour, a neighbourhood in Sydney, and is in the entertainment district and on the waterfront. Lane Cove National Park and Hyde Park reflect the area's natural beauty and area attractions include Australian National Maritime Museum and Powerhouse Museum. Looking to enjoy an event or a game while in town? See what's happening at Sydney Cricket Ground or Royal Randwick Racecourse.

What's nearby

  • Star Casino - 2 min walk
  • Australian National Maritime Museum - 7 min walk
  • International Convention Centre Sydney - 14 min walk
  • SEA LIFE Sydney Aquarium - 14 min walk
  • King Street Wharf - 17 min walk

Getting around

  • Star City Light Rail Station - 2 min walk
  • Exhibition Centre Station - 13 min walk
  • Sydney Airport (SYD) - 32 min drive

About this property

The Star Grand Hotel and Residences Sydney

5-star luxury hotel located in Darling Harbour
Circular Quay is located near The Star Grand Hotel and Residences Sydney, which provides a casino, a nightclub and a corner/local shop. Hit the jackpot at this hotel with amenities such as 1500 slot machines, 312 casino gaming tables and 3 casino VIP rooms. Treat yourself to a massage at the on-site spa. Free in-room WiFi is available to all guests, along with shopping on site and dry cleaning/laundry services.
Other perks include:
  • Self-parking (surcharge), express check-out and ATM/banking services
  • Free newspapers, a 24-hour front desk and tour/ticket information
  • Multilingual staff, a lift and a gift shop
  • Guest reviews speak highly of the overall value, helpful staff and first-rate property condition
Room features
All 480 individually decorated rooms include perks such as 24-hour room service and premium bedding, as well as amenities such as free WiFi and air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
Extra amenities include:
  • Tempur-Pedic beds, down duvets and free cots/infant beds
  • Showers, free toiletries and hairdryers
  • TVs with premium channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 40 per night)
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 24-hour room service

Things to do

  • Full-service spa
  • Nightclub
  • Shopping

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • 312 casino gaming tables
  • 1500 casino slot machines
  • 3 casino VIP rooms
  • Casino (39558 square feet of space)
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Cash is not accepted at this property

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Sauna
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 80.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Self-parking fee: AUD 40 per night
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Astral Tower Star
Astral Tower Star Hotel Pyrmont
Astral Tower Star Pyrmont
Star Astral Tower
Astral Tower Hotel Pyrmont
Astral Tower Hotel
Astral Tower Pyrmont
Star Grand Hotel Sydney
Star Grand Hotel
Star Grand Sydney
Star Grand
Hotel The Star Grand, Hotel & Residences Sydney Pyrmont
Pyrmont The Star Grand, Hotel & Residences Sydney Hotel
Hotel The Star Grand, Hotel & Residences Sydney
The Star Grand, Hotel & Residences Sydney Pyrmont
Astral Tower Residences at The Star
Pyrmont Astral Tower and Residences Hotel
Hotel Astral Tower and Residences
Astral Tower and Residences Pyrmont
The Star Grand Hotel Residences Sydney
Astral Tower Residences at The Star
Astral Tower
The Star Grand Hotel and Residences Sydney Hotel Pyrmont
The Star Grand Hotel and Residences Sydney Hotel
The Star Grand Hotel and Residences Sydney Pyrmont
The Star Grand Hotel Residences Sydney
Astral Tower Residences at The Star
Astral Tower Residences
The Star Residences Sydney

Frequently asked questions

Is The Star Grand Hotel and Residences Sydney pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 29 Nov,2022, prices found for a 1-night stay for 2 adults at on 12 Dec,2022 start from S$299.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Star Grand Hotel and Residences Sydney?

Self-parking is available for AUD 40 per night.

What time is check-in at The Star Grand Hotel and Residences Sydney?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at The Star Grand Hotel and Residences Sydney?

Checkout is at 11 AM.

Where is The Star Grand Hotel and Residences Sydney located?

Located in Darling Harbour, this luxury hotel is 0.1 mi (0.2 km) from Star Casino and within 3 miles (5 km) of Circular Quay and Sydney Opera House. Sydney Harbour Bridge is 2 mi (3.2 km) away. Star City Light Rail Station and John Street Square Light Rail Station are within a 5-minute walk.

Can I cancel my reservation for free at The Star Grand Hotel and Residences Sydney and receive a full refund?

Yes, The Star Grand Hotel and Residences Sydney offers free cancellation on select room rates, because flexibility matters! Please refer to The Star Grand Hotel and Residences Sydney cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 697 out of 1000 reviews" "
" "5 - Excellent 70%
Rating 4 - Good. 174 out of 1000 reviews" "
" "4 - Good 17%
Rating 3 - Okay. 66 out of 1000 reviews" "
" "3 - Okay 7%
Rating 2 - Poor. 35 out of 1000 reviews" "
" "2 - Poor 4%
Rating 1 - Terrible. 28 out of 1000 reviews" "
" "1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

2/5 Poor

Jocelyn
Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mould in bathroom and a lovely carpark view
Stayed 1 night in Nov 2022

5/5 Excellent

Muhammad
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic

5/5 Excellent

Lisa
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property is a great place to stay when in Sydney. It’s clean, classy and staff is friendly.

3/5 Okay

Priya
Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Check in experiences were terrible. It was such a quick turn around with no friendliness. No information given on how to access pools or facilities around. Dinning options are limited. Buffet is overpriced and there is a lot of selection but not good quality food. Fruits were old and pastries were dry. Rooms were small and bedding/pillows are terrible. Lighting in rooms especially bathroom is dark and bathrooms are cramped. Tiles and taps in bathroom were dirty and linen on pillows were stained. Took housekeeping over 2 hours to deliver clean towels. Overall feel of the area feels seedy and not family friendly. Not what to expect from a so called 5 star hotel. Would not stay here again.
Stayed 2 nights in Oct 2022

5/5 Excellent

Craig
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dalita the person who checked us in was lovely, was served champagne whilst we waited to check in, was a fabulous experience
Stayed 1 night in Oct 2022

5/5 Excellent

Madelaine
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Oct 2022

5/5 Excellent

Julie
Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for Sydney cbd
Stayed 3 nights in Oct 2022

4/5 Good

Daniel
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Sep 2022

5/5 Excellent

George
Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location everything was perfect
Stayed 4 nights in Sep 2022

4/5 Good

David
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
rooms were nice, housekeeping lacking. overall the staff were did their jobs but tended to be unfriendly. I had a incident were I needed to show my driving license but forgot to ask for it back and they didnt offer it back to me, I didnt realise I had left it until I returned to Queensland. After a few phone calls they found it but refused to mail it to me and said they will keep it for 30 days so I can pick it up,,,,, really.... I live iin Queensland. So now I have to replace it. generally I am unhappy that the staff did the bare minimum to make our stay comfortable.
Stayed 3 nights in Sep 2022