Four Star Hotels in Leicester

"The room was moderately clean but smelt very damp. We got constant condensation which made the netting damp even when we had the heater on which just blew out cold air most of the time. You do not provide mini fridges which I find really inconvenient when travelling with a toddler who constantly wants snacks. I had to throw yogurts/milk and cheese strings in the bin as I had nowhere to store them. When we arrived at the promise it took around 20 minutes to get checked in as there was only 1 member of staff on reception who was having some technical difficulties with the family she was checking in. We then eventually got to our room and could not connect to the WiFi even by following rh instructions provided it said my name and room number do not match the records. When I came down to reception to get assistance by the lady who had checked up is another lady (did not catch her name) came over and was extremely abrupt and rude talking to me like I was stupid and didn't know how to follow simple instructions. I then had another member of staff and gent who I believe was the manager follow me up in the lift to our room even when I asked him not to. We ordered food on the Saturday which came to our room cold. My daughters pasta was so cold it had clumped together. She loves pasta but would not eat anymore then the first bite and I wouldn't have either which meant she was left in eating dry cereal and grapes for lunch. Overall a poor experience. Wouldn't stay here again. "

"Brilliant stay, friendly helpful staff, lovely room. Free parking so close to the centre was a bonus."

"Would definitely stay again"

"Wonderful "

"Room was clean and comfortable. My only issue is that there wasn't a desk/workstation with suitable chair where I could work comfortably. "

"Room was quite dated."