Reception

Reviews of Al Nakheel Hotel Apartments Abu Dhabi

3 out of 5
Al Nakheel Hotel Apartments Abu Dhabi
Muroor Street, Al Dhafrah, Opposite Al Falah Plaza, Abu Dhabi

Reviews

8.4

Very good

Rating 10 - Excellent. 19 out of 50 reviews" "
Rating 8 - Good. 25 out of 50 reviews" "
Rating 6 - Okay. 4 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hanif

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Syed Faizi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It's clean, very cooperative and honest staff. Everyday cleaning of the room.
Stayed 4 nights in Nov 2023

10/10 Excellent

Denelyn

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Shashi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Mohammad

Liked: Cleanliness, room comfort
Stayed 20 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staffs are friendly. Location is good. Also convinient to restaraunts and supermarkets
Stayed 1 night in Feb 2020

10/10 Excellent

Joselyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Oleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money
Amazing experience from conditions of stay to the location and staff . Best value for money I’d found in Abu Dhabi .
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 12 nights in Oct 2019

8/10 Good

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2019

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in. Very clean comfortable big apartment. Friendly staff. Walkable distances to Al Wahda Mall. Bus station and others. Luggage storage after check-out. Thumbs up from me!
Stayed 8 nights in Mar 2019

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to lots of stores and restaurants.
Had a great 3 day stay. Very friendly and helpful staff. Nice large apartment. Parking was a bit of an issue but the bellhops gladly looked after that for us. Thank you!
Stayed 3 nights in Mar 2019

10/10 Excellent

Curzon

Liked: Property conditions & facilities, room comfort
Amazing but annoyed
The place was amazing for it's price, they had a 200dhs deposit, which was annoying. But it made up for it's stay and spacious rooms
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Older but great!
Although the front desk personnel wasn’t thoroughly professional; the suite is clean, tidy and very spacious. It a very old hotel, yet they’ve take the time to clean the amenities and keep every in working condition.
Stayed 1 night in Jul 2018
Response from Odessa Bonifacio on 26 Jul,2018
I appreciate your feedback about our hotel. Will conduct more training to our Front desk team as we do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Hala

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It was ok knowing that it is a one star hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Hotel on good condition...service friendly and helpful ....parking is a major downer ---you have to circle the immediate area up to 30-40min's looking for parking close enough to hotel ...crazy ..otherise short stay was good

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
It's ok. No hassles.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is wonderful. Staff are friendly and room are very neat and clean. Cheers!

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Mar,2017
Dear Mohamed, Thank you for sharing your great feedback on Al Nakheel Hotel Apartments. we are looking forward to welcoming you back to your second home in Abu Dhabi. Regards Yusufali Front Office Manager

8/10 Good

Basel

Liked: Staff & service
Disliked: Cleanliness
Response from General Manager on 8 Mar,2017
Dear Basel, Thank you for sharing your great feedback on Al Nakheel Hotel Apartments. We appreciate your highlights on the spacious room, fast check in and check out and the helpful staff. we are looking forward to welcoming you back to your second home in Abu Dhabi. Regards Yusufali Front Office Manager

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
middle of abudhabi
it`s amazing good place near to all thing
Response from General Manager on 1 Feb,2017
Dear Bilal, Dear Bilal, Thank you for your 5 star review on Hotels.com your highlight to the amazing good things which made your stay at Al Nakheel Hotel Apartments a memorable one is very much appreciated. Hope to see you soon Best Regards Yusufali Front Office Manager

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Feb,2017
Dear Bilal, Thank you for the 5 star review on Hotels.com. This review will really motivate the our team which is very much appreciated. We are looking forward to welcoming you back to your second home in Doha. Best regards Yusufali Front Office Manager

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have been a cheap stay but with all the hidden fees, not a bargain at all. A too dirty towel fee, well that's a new one, but never again.
Response from General Manager on 1 Feb,2017
Dear Donald, Thank you for taking the time to post your review on Hotels.com. I was extremely concerned to read your comments and would like to clarify that you made your booking via Hotels.com and in the booking confirmation which is sent to your email clearly specifies the room chagres, and it also gives you the break down and Dhs. 15/- per night Municipality Room Fee to be paid at the Hotel, which is exactly the amount that has been charged on your Hotel invoice, also concerning the towel fee, which the Hotel provided you with fresh clean linen for your two nights stay and upon your check-out you were notified that the face towel was damaged and a fee was charged. Sorry for any inconvenience caused. We do hope to welcome you back soon. Best regards, Yusufali Front Office Manager

8/10 Good

Shravan

Liked: Staff & service, room comfort
Value for money
Good I am satisfied
Response from General Manager on 8 Jan,2017
Dear Shravan, Thank you for your rating on the Al Nakheel Hotel Apartments. Highlighting the your satisfaction motivates the team to serve our guests even better. Hope to see you soon. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent value for money
i walked in the staff was friendly i checked in really late and all i wanted to do was take a shower and sleep i washed my hands and brushed my teeth before getting into the shower and realised the bathroom sink was leaking water i showered then called reception. They immediately sent the maintenance man a very pleasant young man who sorted out the problem. all i wanted to do was sleep but i had to wait for him to get done as they would not move me unless the problem was serious. thankfully it didnt take longer than twenty minutes to fix the leak and for house keeping to clean up. the kitchen and lunge and dinning area is spotlessly clean so is the room it was just the bathroom that disappointed me, all in all excellent value for money.
Response from General Manager on 15 Dec,2016
Dear Guest, Thank you for taking the time to share your review on Hotels.com. I was extremely concerned to read your comments and do apologize for the inconvenience caused. However, had I know the details of your reservation could have been in a better position to understand and investigate the matter of concern. I was delighted to read that you had an enjoyable experience, mentioning especially the kindness of the team and the Kitchen, lounge and the dining area and its cleanliness. We hope to welcoming you back in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Dec,2016
Dear Guest, Thank you for the five-star rating following your stay at Al Nakheel Hotel Apartments. I was delighted to read that you had an enjoyable experience. Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future. Best regards, Yusufali Front Office Manager

10/10 Excellent

bharath, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained and spacious apartment rooms
Room has all the amenities. Has laundry facilities in the room itself. Opposite the apartment, there are subway,Burger King, Indian restaurants. Would definitely recommend.
Response from Yusufali - Front Office Manager on 8 Dec,2016
Dear Guest, Thank you for the five-star rating following your stay at Al Nakheel Hotel Apartments. I was delighted to read that you had an enjoyable experience, mentioning especially the amenities, the location and recommend. Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future. Best regards, Yusufali Front Office Manager

6/10 Okay

Irfan, UAE

Liked: Room comfort
Disliked: Cleanliness
Average hotel. Water blockage/logging in wash room
Though paid all fees via Expedia . While check in receptionist asked to pay 15 Dhms for Muncipality. Along with 15 dhms she took advance deposit 200 dhms against minibar. While check out she took 45 dhms for muncipality. Previously she said only 15 dhms to be paid extra over all. While check out she gave excuse that she forgot that I was staying for 3 nights.
Response from Yusufali - Front Office Manager on 27 Nov,2016
Dear Irfan, Thank you for taking the time to share your review on Expedia. I was extremely concerned to read your comments and do apologise for the inconvenience caused. However, at the bootom of the reservation confirmation of Expedia/Hotels.com you will find the following mentioned:- You'll be asked to pay the following charges at the property: Tourism fee: AED 15 per person, per night. Deposit of AED 200/- is taken for the purpose of granting credit facilities within the Hotel such as Laundry, Telephone, minibar etc. so that when services availed you do not have to pay cash. We hope to welcoming you back in the near future. Best regards, Yusufali Front Office Manager

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel
Comfortable and clean
Response from General Manager on 26 Oct,2016
Dear guest, Thank you for sharing your great experience at Al Nakheel Hotel Apartments, in particular the location and Cleanliness of the Hotel. We are looking forward to welcoming you back to your second home in Abu Dhabi.

8/10 Good

Benjamin

Liked: Cleanliness, room comfort
Convenient and clean
Good condition, relaxing - ideal for a getway
Response from General Manager on 26 Oct,2016
Dear guest, Thank you for sharing your great experience at Al Nakheel Hotel Apartments, in particular the convenient and the cleanliness. We are looking forward to welcoming you back to your second home in Abu Dhabi.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 26 Oct,2016
Dear guest, Thank you for sharing your experience at Al Nakheel Hotel Apartments, Abu Dhabi. We are looking forward to welcoming you back to your second home in Abu Dhabi.

10/10 Excellent

Charles, Jackson, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Mall.
The rooms are very big . The kitchen is quite nice. The hotel staff is excellent. Overall a good place to stay.
Response from Yusuf on 26 Oct,2016
Dear Charles, Thank you for taking the time to share your five-star personal review following your stay at Al Nakheel Hotel Apartments. I was pleased to read that you had a great experience during your stay with us. Thank you for acknowledging in particular the Staff, the Kitchen and the room. Please rest assured that I have passed on your kind comments to our employees of the friendly service, which was extended to you during your stay. Thank you once again for your excellent review on Expedia and we look forward to welcoming you back soon. Best regards, Yusufali For Hotel Manager

8/10 Good

gyeongae

Stayed 2 nights in Oct 2023

8/10 Good

Ali

Liked: Room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2019

10/10 Excellent

Moheb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شقة رائعة
جيدة
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle surprise
Je ne m'attendais pas à loger dans un appartement spacieux, clair avec grande chambre, grand salon , cuisine américaine entièrement équipée, 2 TV..etc...Très agréablement surpris.
Stayed 3 nights in Jan 2018
Response from Odessa Bonifacio on 15 Mar,2018
Dearest Patrice, Thank you for taking time to share your feedback during your stay. We are happy to know that you enjoyed the spacious apartments. Looking forward to welcome you soon to your next visit in Al Nakheel Hotel Apartments

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

VYACHESLAV

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bien
tres bien
Stayed 4 nights in Oct 2017

10/10 Excellent

Farah

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel bien placé et propres
Hôtel bien placés et appartements bien équipé et propre. Seul bémol la dame qui est à la réception en journée est désagréable aucun renseignements donner pour les excursions. C'est dommage.
Response from General Manager on 8 Mar,2017
Cher Farah, Nous espérons néanmoins que cela vous aidera dans vos recherches. J'étais extrêmement inquiet de lire vos commentaires sur le manque de la réceptionniste qui était incapable de vous guider avec votre arrangement d'excursion, et d'être grossier. Je vous prie de m'assurer que j'ai transmis vos remarques aux gestionnaires concernés pour obtenir l'attention nécessaire. Merci d'avoir reconnu l'appartement étant bien équipé et propre. Meilleures salutations, Yusufali chef de réception

8/10 Good

SILVIO

Liked: Cleanliness, property conditions & facilities, room comfort
Funcionários atenciosos e quartos espaçosos
Hotel com atendimento ótimo, quartos espaçosos e completos e localização boa; porem tivemos problemas com agua quente no chuveiro com o aquecedor do hotel ser insuficiente para atender todos os hospedes simultâneos.
Response from General Manager on 8 Mar,2017
Caro Silvio, Obrigado por tomar o tempo para publicar a sua opinião no Booking.com Eu estava extremamente preocupado em ler os seus comentários sobre a insuficiência de água quente no seu apartamento. Tenha a certeza de que passei suas observações para o engenheiro-chefe para a atenção necessária. Obrigado por reconhecer o excelente serviço e que você gostou da sua estadia. Cumprimentos, Yusufali Gerente principal do escritório

6/10 Okay

hani

Liked: Cleanliness, property conditions & facilities, room comfort
فندق نظيف بدون خدمة افطار
ليس هناك افطار مجاني
Response from General Manager on 9 Jan,2017
عزيزي الضيف، شكرا لك على الوقت الذي يستغرقه لتبادل انطباعاتك بشأن إقامتك في النخيل للشقق الفندقية. ونحن نعلق أهمية كبيرة على راحة ورفاهية ضيوفنا، وأنا أقدر حقا كلماتك وذلك لأن ردك هو السبيل الوحيد الذي يمكننا من مراقبة وتحسين أدائنا. لقد قرأت بعناية تعليقاتكم وأعتذر حقا عن الازعاج نحن قد لقد تسبب لك. ونحن ما زلنا في مرحلة ما قبل الافتتاح وفي عملية فتح مطعم جديد قريبا. تطمئن على زيارتكم المقبلة يجب أن تكون لنا ونأمل حزم وجبة الإفطار. أنا أبحث بشغف للترحيب بكم مرة أخرى في المستقبل القريب. تحياتي الحارة،

8/10 Good

Saeed

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 3 Jan,2017
Dear Saeed, Thank you for the star rating following your stay at Al Nakheel Hotel Apartments. I was delighted to read that you had an enjoyable experience. Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future. Best regards, Yusufali

10/10 Excellent

Nadia , Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, very good location, welcoming staff
i was upgraded and got a huge one bedroom apt, clean, nice decoration, very good location and excellent staff BUT wifi is slow and the hotel needs to get plug adaptors cause there were none when i was there
Response from Yusufali - Front Office Manager on 15 Dec,2016
Dear Nadia, Thank you for the five-star rating following your stay at Al Nakheel Hotel Apartments. I was delighted to read that you had an enjoyable experience, mentioning especially the kindness of the team, clean spacious apartment, decor and the location. However, as advertised on Expedia, we have Wi-Fi access in the entire building. Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tranquillo ottima camera personale efficiente cuscini favolosi camera silenziosa l'unica cosa bisogna ricordarsi di pigiare il pulsante per accendere attivare l'acqua calda altrimenti ti fai la doccia fredda
Response from Yusufali - Front Office Manager on 15 Dec,2016
Dear Guest, Thank you for taking the time to share your review on Expedia. I was extremely concerned to read your comments and do apologize for the inconvenience caused. However, kindly note that all electronic appliances and switches are marked as per safety standards and instructions in the apartments. We hope to welcoming you back in the near future. Best regards,