Muroor Street, Al Dhafrah, Opposite Al Falah Plaza, Abu Dhabi
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Easy check-in. Very clean comfortable big apartment. Friendly staff. Walkable distances to Al Wahda Mall. Bus station and others. Luggage storage after check-out. Thumbs up from me!
Had a great 3 day stay. Very friendly and helpful staff. Nice large apartment. Parking was a bit of an issue but the bellhops gladly looked after that for us. Thank you!
The place was amazing for it's price, they had a 200dhs deposit, which was annoying. But it made up for it's stay and spacious rooms
Curzon
Stayed 1 night in Jul 2018
6/10 Okay
Verified traveller
17 Jul,2018
Liked: Cleanliness, room comfort
Disliked: Staff & service
Older but great!
Although the front desk personnel wasn’t thoroughly professional; the suite is clean, tidy and very spacious. It a very old hotel, yet they’ve take the time to clean the amenities and keep every in working condition.
Verified traveller
Stayed 1 night in Jul 2018
Response from Odessa Bonifacio on 26 Jul,2018
I appreciate your feedback about our hotel. Will conduct more training to our Front desk team as we do take pride in catering to our guests' needs the best way we can.
Hotel on good condition...service friendly and helpful ....parking is a major downer ---you have to circle the immediate area up to 30-40min's looking for parking close enough to hotel ...crazy ..otherise short stay was good
Dear Mohamed,
Thank you for sharing your great feedback on Al Nakheel Hotel Apartments.
we are looking forward to welcoming you back to your second home in Abu Dhabi.
Regards
Yusufali
Front Office Manager
8/10 Good
Basel
11 Feb,2017
Liked: Staff & service
Disliked: Cleanliness
Basel
Response from General Manager on 8 Mar,2017
Dear Basel,
Thank you for sharing your great feedback on Al Nakheel Hotel Apartments.
We appreciate your highlights on the spacious room, fast check in and check out and the helpful staff.
we are looking forward to welcoming you back to your second home in Abu Dhabi.
Regards
Yusufali
Front Office Manager
Dear Bilal,
Dear Bilal,
Thank you for your 5 star review on Hotels.com your highlight to the amazing good things which made your stay at Al Nakheel Hotel Apartments a memorable one is very much appreciated.
Hope to see you soon
Best Regards
Yusufali
Front Office Manager
Dear Bilal,
Thank you for the 5 star review on Hotels.com.
This review will really motivate the our team which is very much appreciated.
We are looking forward to welcoming you back to your second home in Doha.
Best regards
Yusufali
Front Office Manager
Would have been a cheap stay but with all the hidden fees, not a bargain at all. A too dirty towel fee, well that's a new one, but never again.
Donald
Response from General Manager on 1 Feb,2017
Dear Donald,
Thank you for taking the time to post your review on Hotels.com.
I was extremely concerned to read your comments and would like to clarify that you made your booking via Hotels.com and in the booking confirmation which is sent to your email clearly specifies the room chagres, and it also gives you the break down and Dhs. 15/- per night Municipality Room Fee to be paid at the Hotel, which is exactly the amount that has been charged on your Hotel invoice, also concerning the towel fee, which the Hotel provided you with fresh clean linen for your two nights stay and upon your check-out you were notified that the face towel was damaged and a fee was charged.
Sorry for any inconvenience caused. We do hope to welcome you back soon. Best regards, Yusufali Front Office Manager
8/10 Good
Shravan
2 Jan,2017
Liked: Staff & service, room comfort
Value for money
Good I am satisfied
Shravan
Response from General Manager on 8 Jan,2017
Dear Shravan,
Thank you for your rating on the Al Nakheel Hotel Apartments.
Highlighting the your satisfaction motivates the team to serve our guests even better.
Hope to see you soon.
Best Regards
8/10 Good
Verified traveller
11 Dec,2016
Liked: Cleanliness, staff & service, room comfort
Excellent value for money
i walked in the staff was friendly i checked in really late and all i wanted to do was take a shower and sleep i washed my hands and brushed my teeth before getting into the shower and realised the bathroom sink was leaking water i showered then called reception. They immediately sent the maintenance man a very pleasant young man who sorted out the problem. all i wanted to do was sleep but i had to wait for him to get done as they would not move me unless the problem was serious. thankfully it didnt take longer than twenty minutes to fix the leak and for house keeping to clean up. the kitchen and lunge and dinning area is spotlessly clean so is the room it was just the bathroom that disappointed me, all in all excellent value for money.
Verified traveller
Response from General Manager on 15 Dec,2016
Dear Guest,
Thank you for taking the time to share your review on Hotels.com.
I was extremely concerned to read your comments and do apologize for the inconvenience caused. However, had I know the details of your reservation could have been in a better position to understand and investigate the matter of concern.
I was delighted to read that you had an enjoyable experience, mentioning especially the kindness of the team and the Kitchen, lounge and the dining area and its cleanliness.
We hope to welcoming you back in the near future.
Best regards,
Dear Guest,
Thank you for the five-star rating following your stay at Al Nakheel Hotel Apartments.
I was delighted to read that you had an enjoyable experience.
Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future.
Best regards,
Yusufali
Front Office Manager
Room has all the amenities. Has laundry facilities in the room itself.
Opposite the apartment, there are subway,Burger King, Indian restaurants.
Would definitely recommend.
bharath
Response from Yusufali - Front Office Manager on 8 Dec,2016
Dear Guest,
Thank you for the five-star rating following your stay at Al Nakheel Hotel Apartments.
I was delighted to read that you had an enjoyable experience, mentioning especially the amenities, the location and recommend.
Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future.
Best regards,
Yusufali
Front Office Manager
6/10 Okay
Irfan, UAE
10 Nov,2016
Liked: Room comfort
Disliked: Cleanliness
Average hotel.
Water blockage/logging in wash room
Though paid all fees via Expedia .
While check in receptionist asked to pay 15 Dhms for Muncipality.
Along with 15 dhms she took advance deposit 200 dhms against minibar.
While check out she took 45 dhms for muncipality.
Previously she said only 15 dhms to be paid extra over all.
While check out she gave excuse that she forgot that I was staying for 3 nights.
Irfan
Response from Yusufali - Front Office Manager on 27 Nov,2016
Dear Irfan,
Thank you for taking the time to share your review on Expedia.
I was extremely concerned to read your comments and do apologise for the inconvenience caused. However, at the bootom of the reservation confirmation of Expedia/Hotels.com you will find the following mentioned:-
You'll be asked to pay the following charges at the property:
Tourism fee: AED 15 per person, per night.
Deposit of AED 200/- is taken for the purpose of granting credit facilities within the Hotel such as Laundry, Telephone, minibar etc. so that when services availed you do not have to pay cash.
We hope to welcoming you back in the near future.
Best regards,
Yusufali
Front Office Manager
Dear guest,
Thank you for sharing your great experience at Al Nakheel Hotel Apartments, in particular the location and Cleanliness of the Hotel.
We are looking forward to welcoming you back to your second home in Abu Dhabi.
8/10 Good
Benjamin
1 Oct,2016
Liked: Cleanliness, room comfort
Convenient and clean
Good condition, relaxing - ideal for a getway
Benjamin
Response from General Manager on 26 Oct,2016
Dear guest,
Thank you for sharing your great experience at Al Nakheel Hotel Apartments, in particular the convenient and the cleanliness.
We are looking forward to welcoming you back to your second home in Abu Dhabi.
Dear guest,
Thank you for sharing your experience at Al Nakheel Hotel Apartments, Abu Dhabi.
We are looking forward to welcoming you back to your second home in Abu Dhabi.
The rooms are very big . The kitchen is quite nice. The hotel staff is excellent. Overall a good place to stay.
Charles
Response from Yusuf on 26 Oct,2016
Dear Charles,
Thank you for taking the time to share your five-star personal review following your stay at Al Nakheel Hotel Apartments.
I was pleased to read that you had a great experience during your stay with us. Thank you for acknowledging in particular the Staff, the Kitchen and the room.
Please rest assured that I have passed on your kind comments to our employees of the friendly service, which was extended to you during your stay.
Thank you once again for your excellent review on Expedia and we look forward to welcoming you back soon.
Best regards,
Yusufali
For Hotel Manager
Je ne m'attendais pas à loger dans un appartement spacieux, clair avec grande chambre, grand salon , cuisine américaine entièrement équipée, 2 TV..etc...Très agréablement surpris.
Patrice
Stayed 3 nights in Jan 2018
Response from Odessa Bonifacio on 15 Mar,2018
Dearest Patrice,
Thank you for taking time to share your feedback during your stay. We are happy to know that you enjoyed the spacious apartments. Looking forward to welcome you soon to your next visit in Al Nakheel Hotel Apartments
Hôtel bien placés et appartements bien équipé et propre.
Seul bémol la dame qui est à la réception en journée est désagréable aucun renseignements donner pour les excursions.
C'est dommage.
Farah
Response from General Manager on 8 Mar,2017
Cher Farah,
Nous espérons néanmoins que cela vous aidera dans vos recherches.
J'étais extrêmement inquiet de lire vos commentaires sur le manque de la réceptionniste qui était incapable de vous guider avec votre arrangement d'excursion, et d'être grossier.
Je vous prie de m'assurer que j'ai transmis vos remarques aux gestionnaires concernés pour obtenir l'attention nécessaire.
Merci d'avoir reconnu l'appartement étant bien équipé et propre.
Meilleures salutations,
Yusufali
chef de réception
Hotel com atendimento ótimo, quartos espaçosos e completos e localização boa; porem tivemos problemas com agua quente no chuveiro com o aquecedor do hotel ser insuficiente para atender todos os hospedes simultâneos.
SILVIO
Response from General Manager on 8 Mar,2017
Caro Silvio,
Obrigado por tomar o tempo para publicar a sua opinião no Booking.com
Eu estava extremamente preocupado em ler os seus comentários sobre a insuficiência de água quente no seu apartamento.
Tenha a certeza de que passei suas observações para o engenheiro-chefe para a atenção necessária.
Obrigado por reconhecer o excelente serviço e que você gostou da sua estadia.
Cumprimentos,
Yusufali
Gerente principal do escritório
عزيزي الضيف،
شكرا لك على الوقت الذي يستغرقه لتبادل انطباعاتك بشأن إقامتك في النخيل للشقق الفندقية.
ونحن نعلق أهمية كبيرة على راحة ورفاهية ضيوفنا، وأنا أقدر حقا كلماتك وذلك لأن ردك هو السبيل الوحيد الذي يمكننا من مراقبة وتحسين أدائنا.
لقد قرأت بعناية تعليقاتكم وأعتذر حقا عن الازعاج نحن قد لقد تسبب لك.
ونحن ما زلنا في مرحلة ما قبل الافتتاح وفي عملية فتح مطعم جديد قريبا. تطمئن على زيارتكم المقبلة يجب أن تكون لنا ونأمل حزم وجبة الإفطار.
أنا أبحث بشغف للترحيب بكم مرة أخرى في المستقبل القريب.
تحياتي الحارة،
8/10 Good
Saeed
23 Dec,2016
Liked: Cleanliness, staff & service, room comfort
Saeed
Response from General Manager on 3 Jan,2017
Dear Saeed,
Thank you for the star rating following your stay at Al Nakheel Hotel Apartments.
I was delighted to read that you had an enjoyable experience.
Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future.
Best regards,
Yusufali
i was upgraded and got a huge one bedroom apt, clean, nice decoration, very good location and excellent staff BUT wifi is slow
and the hotel needs to get plug adaptors cause there were none when i was there
Nadia
Response from Yusufali - Front Office Manager on 15 Dec,2016
Dear Nadia,
Thank you for the five-star rating following your stay at Al Nakheel Hotel Apartments.
I was delighted to read that you had an enjoyable experience, mentioning especially the kindness of the team, clean spacious apartment, decor and the location.
However, as advertised on Expedia, we have Wi-Fi access in the entire building.
Once again, thank you for the kind recommendation and we look forward to welcoming you back in the near future.
Best regards,
Hotel tranquillo ottima camera personale efficiente cuscini favolosi camera silenziosa l'unica cosa bisogna ricordarsi di pigiare il pulsante per accendere attivare l'acqua calda altrimenti ti fai la doccia fredda
Verified traveller
Response from Yusufali - Front Office Manager on 15 Dec,2016
Dear Guest,
Thank you for taking the time to share your review on Expedia.
I was extremely concerned to read your comments and do apologize for the inconvenience caused. However, kindly note that all electronic appliances and switches are marked as per safety standards and instructions in the apartments.
We hope to welcoming you back in the near future.
Best regards,