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Reviews of Tang Palace Hotel

4.5 out of 5
Tang Palace Hotel
Borstal Avenue, Near Gold House, South Airport Residential Area, Accra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 112 out of 184 reviews" "
Rating 8 - Good. 55 out of 184 reviews" "
Rating 6 - Okay. 10 out of 184 reviews" "
Rating 4 - Poor. 5 out of 184 reviews" "
Rating 2 - Terrible. 2 out of 184 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay
Stayed 1 night in Apr 2024
Response from Lolita on 8 Apr,2024
Thank You.

8/10 Good

Skot

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice - the food was average - the staff was amazing!
Stayed 3 nights in Feb 2024
Response from Lolita Fiadjoe on 10 Feb,2024
Thank you for taking time to give us the great feedback. We look forward to hosting you again soon .

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Lolita Fiadjoe on 21 Mar,2024
Thank you

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem of Hotels
What a great find . The hotel communicated beyond expectations , shuttle was at the airport waiting and my flight landed early 👍 Every member of the hotel staff are kind courteous and knowledgeable . The pool is awesome ! And the 24hr kitchen was a game changer lol . I will for sure be staying at Tang Palace again and again .
Stayed 1 night in Jan 2024
Response from Lolita Fiadjoe on 26 Jan,2024
Thank you for your detailed comments and we look forward to hosting you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lolita Fiadjoe on 23 Jan,2024
Thank you.

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lolita Fiadjoe on 23 Jan,2024
Thank you

8/10 Good

Nalena

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lolita Fiadjoe on 23 Jan,2024
Thank you.

10/10 Excellent

YOSHINORI

Stayed 1 night in Dec 2023
Response from Lolita Fiadjoe on 23 Jan,2024
Thank you

2/10 Terrible

Shellie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to the Tang, it is also my last. The condition of the stairs in our room led me to have to go to the emergency room to get stitches for the gaping wound caused by the stairs. There was no managerial staff available on the weekend and I was forced to pay my hospital bills out of pocket. I’m an effort to give the establishment a second chance, I brought a group of 20 for lunch. After over 2 hours, not everyone received their food and many who did received cold, half-cooked or incomplete meals. Despite numerous complaints to the reataraunt manager, Charles; the situation was never resolved and we were forced to pay for food and service that were below substandard in quality. I WILL NEVER FREQUENT THIS ESTABLISHMENT AGAIN and caution others to avoid it at all cost. I have traveled the world and never received such horrendous treatment. My group had to cut their activities short due to the long wait to get to the airport in time to catch their flight. I frequently come to Ghana and strongly advise others against frequenting this establishment.
Response from Lolita Fiadjoe on 28 Nov,2023
Dear Ms ShellieWe deeply appreciate you sharing your experiences, and we sincerely apologize for falling short of your expectations.Meeting you in person and conversing with you multiple times over the phone throughout your stay and particularly after our meeting on your final day in Ghana with our General Manager, gave us the impression that we had reached an agreeable resolution. Your acceptance of our goodwill gestures seemed to confirm this understanding.Let me assure you once more that the safety and well-being of our guests are our top priority. We take proactive measures by placing caution notices wherever we perceive even the slightest risk to our guests, such as on staircases in the rooms. It's regrettable that you were injured in that area, and I'm pleased to acknowledge that our Manager on Duty swiftly arranged transportation to the hospital to assist you.The issues at the restaurant were unfortunate and definitely not of our standard. We apologize for this . The management and staff of the hotel are well trained and adequately equipped to assist guests with whatsoever at any given time during their stay with us. We also ensure all guests are well taken care of through high service delivery and possibly convert them into regulars which is our hallmark. Please accept our apologies once more. I believe our Restaurant Manager removed the items that didn't meet your expectations from the final invoice.Once again, the team and the management of the hotel apologizes for not meeting your expectations during your stay.

10/10 Excellent

Frenchyy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here anytime in Ghana everything was lovely
Stayed 2 nights in Nov 2023
Response from Lolita Fiadjoe on 28 Nov,2023
Thank you

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
A surprise in Accra. This property is very well maintained and provides excellent service and amenities. I have stayed in a few properties in the Accra area. The rooms are beautiful and provide every amenity that a traveler could require. Comfortable beds, wonderful shower, and beautiful bar and dining area. A pleasure.
Stayed 1 night in Nov 2023
Response from Lolita on 16 Nov,2023
Thank You for your wonderful feedback.

10/10 Excellent

Shaniah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely! Clean. Food was lovely
Stayed 1 night in Nov 2023
Response from Lolita on 6 Nov,2023
Thank you .

8/10 Good

Christopher

Liked: Property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Lolita on 16 Nov,2023
Thank you

10/10 Excellent

Pierre, Durham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice looking
Stayed 1 night in Oct 2023
Response from Lolita on 6 Nov,2023
Thank you

10/10 Excellent

Jewel, Georgetown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Bathroom amenities very luxurious. Enjoyed the hot shower. Good value.
Stayed 1 night in Oct 2023
Response from Lolita on 6 Nov,2023
Thank you

10/10 Excellent

Garrett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghana Stat
This place was amazing, so comfortable and the Chinese Restaurant is amazing. Pool was nice and breakfast buffet was awesome
Stayed 4 nights in Sep 2023
Response from Lolita on 6 Nov,2023
Thank you

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The staff very nice and accommodation. The pool is really nice and the food was very good. They have a free shuttle to the airport each hr, which is very convenient. I liked the buffet options and in the nights they have live music. Definitely one of the best choices in Accra
Stayed 2 nights in Sep 2023
Response from Lolita on 2 Oct,2023
Thank you for your feedback.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome and the service was amazing. Thank you to all the staff.
Stayed 6 nights in Sep 2023
Response from Lolita on 18 Sept,2023
Thank you .

6/10 Okay

mukalazi

Liked: Amenities
Nice location and new property with good rates if you do your home work. They have some entertainment on Friday which is good and staff at the front desk are professional. Only areas of improvement in my humble opinion are: - Fix the TV channels, does not make sense in this day and age for a new property to have crappy reception or channels listed but not working. - Make sure your house keeping stops knocking on guests doors at 9:00am when checkout is not until 12:00. - Breakfast is good but please try and make sure there is food even after 10:00am. - For rooms like 149, please investigate how best to deal with the whistle noise from the neighborhood or at least inform the guest so they are aware. That is my honest opinion, I will be happy to comeback again and hope by then changes will be made.
Stayed 2 nights in Sep 2023
Response from Lolita Fiadjoe. on 18 Sept,2023
Thank you for your detailed feedback.All issues will be addressed . Please elaborate on the noise you heard while in the room please.

10/10 Excellent

Saa, London

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay and clean hotel
Stayed 2 nights in Sep 2023
Response from Lolita Fiadjoe on 18 Sept,2023
Many thanks for your feedback.

10/10 Excellent

Odemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Was an amazing experience
Stayed 1 night in Aug 2023
Response from Lolita Fiadjoe. on 31 Aug,2023
Thank you for the feedback.

10/10 Excellent

Paul, Reston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lolita on 15 Aug,2023
thank you

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
In general a good property but the bar facilities close very early at like 10pm and this is not ideal for business travelers
Stayed 1 night in Jul 2023
Response from Lolita Fiadjoe on 15 Aug,2023
Thank you for your feedback.

10/10 Excellent

Kareem, Matteson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful and accommodating. The property was clean and quiet and seem pretty centrally located.
Stayed 1 night in Jul 2023
Response from Lolita Fiadjoe on 25 Jul,2023
Thank you for your feedback. We look forward to hosting you again soon.

6/10 Okay

Vitus

Stayed 2 nights in Jul 2023
Response from Lolita Fiadjoe on 25 Jul,2023
Thank you .

10/10 Excellent

YOSHINORI

Stayed 2 nights in Jun 2023
Response from Lolita Fiadjoe on 25 Jul,2023
Thank you

10/10 Excellent

Musa Hassan

Stayed 2 nights in Jun 2023
Response from Lolita Fiadjoe on 31 Jul,2023
Thank You

10/10 Excellent

YOSHINORI

Stayed 3 nights in Jun 2023
Response from Lolita Fiadjeo on 31 Jul,2023
Thank you

10/10 Excellent

huiyu

Stayed 1 night in Jun 2023
Response from Lolita Fiadjoe on 31 Jul,2023
Thank you

10/10 Excellent

Rosemary

Stayed 7 nights in May 2023
Response from Lolita Fiadjoe on 31 Jul,2023
Thank you

8/10 Good

MIKAEL

Stayed 11 nights in May 2023

10/10 Excellent

Amerley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful and very neat
Stayed 1 night in Apr 2023
Response from Lolita on 10 May,2023
Thank you . We look forward to hosting you again soon .

10/10 Excellent

Adam

Stayed 3 nights in Apr 2023
Response from Lolita Fiadjoe on 13 Apr,2023
Thank You

8/10 Good

Great

Stayed 3 nights in Feb 2023
Response from Lolita Fiadjoe on 13 Apr,2023
Thank You

10/10 Excellent

Kofi

Stayed 1 night in Mar 2023
Response from Lolita on 5 Apr,2023
thank you

10/10 Excellent

Zenipha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was very clean.
Stayed 5 nights in Mar 2023
Response from Lolita Fiadjoe on 5 Apr,2023
thank you

10/10 Excellent

Li SHI, Lan Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, accommodating to our need for a late check out. We also appreciated the shuttle service from the airport upon our arrival.
Stayed 2 nights in Mar 2023
Response from Lolita Fiadjoe on 5 Apr,2023
thank you .

8/10 Good

Nobuhito

Stayed 4 nights in Mar 2023
Response from Lolita Fiadjoe on 22 Mar,2023
Thank you

10/10 Excellent

Jack

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well
Stayed 1 night in Mar 2023
Response from Lolita Fiadjoe on 8 Mar,2023
Thank you

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The space brilliant. Clean and friendly staff. Location perfect to Airport. One of my favourite in Accra. Will be returning.
Stayed 1 night in Feb 2023
Response from Lolita Fiadjoe on 28 Feb,2023
Thank you Very Much for the feedback.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff good service.Nice breakfast Excellent upgraded room.
Stayed 3 nights in Feb 2023
Response from Lolitan Fiadjoe on 22 Feb,2023
Thank you

8/10 Good

Magali

Stayed 2 nights in Feb 2023
Response from Lolita Fiadjoe on 15 Feb,2023
Thank you

10/10 Excellent

ANDRE

Stayed 3 nights in Feb 2023
Response from Lolita Fiadjoe on 8 Mar,2023
Thank You

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tang hotel is a great clean hotel.staff members are amazingly nice…thank you for having me.
Stayed 6 nights in Feb 2023
Response from Lolita Fiadjoe on 15 Feb,2023
Thank you for the feedback . We look forward to welcoming you again when you next visit Accra.

10/10 Excellent

Kwadwo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Lolita on 25 Jan,2023
Thank You

10/10 Excellent

Rickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Exceptional experience
The hotel staff is superior in their greeting and assistance. The hotel was very clean and comfortable. I highly recommend this hotel.
Stayed 2 nights in Dec 2022
Response from Lolita Fiadjoe on 17 Jan,2023
Dear Rickie ,Thank you for your feedback . We look forward to hosting you again when you are next in Accra.

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Lolita on 30 Nov,2022
thank you

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Lolita on 27 Oct,2022
Thank you .

10/10 Excellent

Anionwu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay.
Stayed 2 nights in Oct 2022
Response from Lolita on 27 Oct,2022
Thank You .

10/10 Excellent

James

Stayed 3 nights in Sep 2022