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Keio Plaza Hotel Tokyo

Star Rating
4.5 out of 5

Photo gallery

Featured image
Outdoor pool
Outdoor pool
View from Room
1 bedroom, down duvet, minibar, in-room safe

Guest reviews

4.3 out of 5 Excellent
2,014 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Explore the area

Popular LocationShinjuku Gyoen National Garden17 min walk
Popular LocationYoyogi Park11 min drive
Popular LocationMeiji Jingu Shrine12 min drive
AirportTokyo (HND-Haneda)38 min drive

Choose dates to view prices

  • Superior Twin Room, Non Smoking

    Photos of Superior Twin Room, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 4
    More detailsSuperior Twin Room, Non Smoking

  • Plaza Deluxe Twin Room, Non Smoking (Main Tower)

    Photos of Plaza Deluxe Twin Room, Non Smoking (Main Tower)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsPlaza Deluxe Twin Room, Non Smoking (Main Tower)

  • Plaza Superior Twin, Non Smoking (Main Tower)

    Photos of Plaza Superior Twin, Non Smoking (Main Tower)

    4.7/5 guest room rating

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 4
    More detailsPlaza Superior Twin, Non Smoking (Main Tower)

  • Plaza Luxe Double, Non Smoking with Free access to lounge

    Photos of Plaza Luxe Double, Non Smoking with Free access to lounge

    4/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    More detailsPlaza Luxe Double, Non Smoking with Free access to lounge

  • Standard Twin, Non Smoking

    Photos of Standard Twin, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 3
    More detailsStandard Twin, Non Smoking

  • Plaza Superior South Wing Twin, Non Smoking, 20F above

    Photos of Plaza Superior South Wing Twin, Non Smoking, 20F above

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 4
    More detailsPlaza Superior South Wing Twin, Non Smoking, 20F above

  • Plaza Superior South Wing Double, Non Smoking

    Photos of Plaza Superior South Wing Double, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    More detailsPlaza Superior South Wing Double, Non Smoking

  • Standard Double Room, Non Smoking

    Photos of Standard Double Room, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 3
    More detailsStandard Double Room, Non Smoking

  • Plaza Deluxe Twin Room, Smoking (Main Tower)

    Photos of Plaza Deluxe Twin Room, Smoking (Main Tower)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsPlaza Deluxe Twin Room, Smoking (Main Tower)

  • Plaza Superior Twin, Smoking (Main Tower)

    Photos of Plaza Superior Twin, Smoking (Main Tower)

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 4
    More detailsPlaza Superior Twin, Smoking (Main Tower)

  • Standard Double, Smoking

    Photos of Standard Double, Smoking

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 3
    More detailsStandard Double, Smoking

  • Standard Twin, Smoking

    Photos of Standard Twin, Smoking

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 3
    More detailsStandard Twin, Smoking

  • Superior Twin Room, Smoking

    Photos of Superior Twin Room, Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 4
    More detailsSuperior Twin Room, Smoking

  • Plaza Superior South Wing Twin, Non Smoking

    Photos of Plaza Superior South Wing Twin, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 4
    More detailsPlaza Superior South Wing Twin, Non Smoking

  • Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

    Photos of Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsPremier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

    Photos of Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsPremier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

    Photos of Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

    Room amenities

    • 71 sq m
    • City view
    • Sleeps 3
    More detailsPremier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

    Photos of Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

    Room amenities

    • 71 sq m
    • City view
    • Sleeps 3
    More detailsPremier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

    Photos of Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsPremier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

    Photos of Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

    Room amenities

    • 71 sq m
    • City view
    • Sleeps 5
    More detailsPremier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

  • Renovated Standard Double, Non Smoking

    Photos of Renovated Standard Double, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 3
    More detailsRenovated Standard Double, Non Smoking

  • Renovated Superior Twin, Non Smoking (Main Tower)

    Photos of Renovated Superior Twin, Non Smoking (Main Tower)

    5/5 guest room rating

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 4
    More detailsRenovated Superior Twin, Non Smoking (Main Tower)

  • Renovated Deluxe Double, Non Smoking

    Photos of Renovated Deluxe Double, Non Smoking

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsRenovated Deluxe Double, Non Smoking

  • Renovated Deluxe Twin, Non Smoking

    Photos of Renovated Deluxe Twin, Non Smoking

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsRenovated Deluxe Twin, Non Smoking

  • Plaza Superior South Wing King, Non Smoking

    Photos of Plaza Superior South Wing King, Non Smoking

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 4
    More detailsPlaza Superior South Wing King, Non Smoking

  • Deluxe Twin, Non Smoking (Universal Design)

    Photos of Deluxe Twin, Non Smoking (Universal Design)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Twin, Non Smoking (Universal Design)

  • Luxury Deluxe Twin, Non Smoking (Universal Design)

    Photos of Luxury Deluxe Twin, Non Smoking (Universal Design)

    Room amenities

    • 47 sq m
    • City view
    • Sleeps 3
    More detailsLuxury Deluxe Twin, Non Smoking (Universal Design)

  • Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

    Photos of Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 5
    More detailsPremier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • Plaza Deluxe South Wing Triple, Non Smoking, 20F above

    Photos of Plaza Deluxe South Wing Triple, Non Smoking, 20F above

    Room amenities

    • 41 sq m
    • City view
    • Sleeps 5
    More detailsPlaza Deluxe South Wing Triple, Non Smoking, 20F above

  • Junior Suite Twin, Non Smoking (Universal Design)

    Photos of Junior Suite Twin, Non Smoking (Universal Design)

    Room amenities

    • 67 sq m
    • City view
    • Sleeps 3
    More detailsJunior Suite Twin, Non Smoking (Universal Design)

  • Universal Junior Suite Twin, Non Smoking

    Photos of Universal Junior Suite Twin, Non Smoking

    Room amenities

    • 67 sq m
    • City view
    • Sleeps 3
    More detailsUniversal Junior Suite Twin, Non Smoking

  • Universal Deluxe Twin Room, Non Smoking

    Photos of Universal Deluxe Twin Room, Non Smoking

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsUniversal Deluxe Twin Room, Non Smoking

  • Universal Luxury Deluxe Twin Room, Non Smoking

    Photos of Universal Luxury Deluxe Twin Room, Non Smoking

    Room amenities

    • 47 sq m
    • City view
    • Sleeps 3
    More detailsUniversal Luxury Deluxe Twin Room, Non Smoking

  • Run of The House - Twin

    Photos of Run of The House - Twin

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 3
    More detailsRun of The House - Twin

  • Plaza Deluxe South Wing Twin (Non-Smoking)

    Photos of Plaza Deluxe South Wing Twin (Non-Smoking)

    Room amenities

    • 40.1 sq m
    • City view
    • Sleeps 4
    More detailsPlaza Deluxe South Wing Twin (Non-Smoking)

  • Plaza Deluxe South King (Non-Smoking)

    Photos of Plaza Deluxe South King (Non-Smoking)

    Room amenities

    • 40.1 sq m
    • City view
    • Sleeps 3
    More detailsPlaza Deluxe South King (Non-Smoking)

  • Luxury Fourth, Smoking

    Photos of Luxury Fourth, Smoking

    Room amenities

    • 46.3 sq m
    • City view
    • Sleeps 5
    More detailsLuxury Fourth, Smoking

  • Luxury Family Room, Non-Smoking

    Photos of Luxury Family Room, Non-Smoking

    Room amenities

    • 46.3 sq m
    • City view
    • Sleeps 6
    More detailsLuxury Family Room, Non-Smoking

  • Plaza Luxe King, Non Smoking with Free access to lounge

    Photos of Plaza Luxe King, Non Smoking with Free access to lounge

    Room amenities

    • 40.1 sq m
    • City view
    • Sleeps 3
    More detailsPlaza Luxe King, Non Smoking with Free access to lounge

  • Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

    Photos of Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

    Room amenities

    • 70.1 sq m
    • City view
    • Sleeps 5
    More detailsPremier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

  • Run of The House - Double

    Photos of Run of The House - Double

    Room amenities

    • 23.5 sq m
    • City view
    • Sleeps 3
    More detailsRun of The House - Double

  • Run of The House - Triple

    Photos of Run of The House - Triple

    Room amenities

    • 30.1 sq m
    • City view
    • Sleeps 4
    More detailsRun of The House - Triple

  • Premier Grand - Run of The House, Twin

    Photos of Premier Grand - Run of The House, Twin

    Room amenities

    • 35.5 sq m
    • City view
    • Sleeps 3
    More detailsPremier Grand - Run of The House, Twin

  • Premier Grand - Run of The House, King

    Photos of Premier Grand - Run of The House, King

    Room amenities

    • 33.7 sq m
    • City view
    • Sleeps 3
    More detailsPremier Grand - Run of The House, King

About this area

Tokyo

In the city centre, Keio Plaza Hotel Tokyo is in Tokyo's Shinjuku neighbourhood, a walkable area with great airport proximity. The area's natural beauty can be seen at Shinjuku Gyoen National Garden and Yoyogi Park, while Robot Restaurant and Tokyo Opera City Concert Hall are cultural highlights. Travelling with kids? Make time for Tokyo Tower, or head to an event or a match at Tokyo National Olympic Stadium. Our guests love the hotel's convenience for public transport: Tochomae Station is 3 minutes by foot and Nishi-shinjuku Station is 7 minutes.

Visit our Tokyo travel guide
Map
Popular Location

What's nearby

  • Shinjuku Gyoen National Garden - 17 min walk
  • Yoyogi Park - 11 min drive
  • Tokyo National Olympic Stadium - 12 min drive
  • Meiji Jingu Shrine - 12 min drive
  • Waseda University - 26 min drive

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Tokyo (NRT-Narita Intl.) - 53 min drive

Restaurants

  • Where to eat
  • スーパーブッフェ　グラスコート – Buffet restaurant offering fusion cuisine. Serves breakfast, lunch and dinner daily.
  • フレンチ＆イタリアン　デュオ・フルシェット – Restaurant offering French cuisine. Serves lunch and dinner daily.
  • 鉄板焼　やまなみ – Restaurant offering Japanese cuisine. Serves lunch and dinner daily.
  • 和食　かがり – Restaurant with a bar offering Japanese cuisine. Serves breakfast, lunch and dinner daily.

About this property

Keio Plaza Hotel Tokyo

Family-friendly Tokyo hotel in Shinjuku, walk to Tokyo Metropolitan Government Building
Along with 11 restaurants, this hotel has 5 bars/lounges and a fitness centre. Free WiFi in public areas and a free theme park shuttle are also provided. Other amenities include 3 coffee shops/cafés, a 24-hour business centre and self parking. All 1455 soundproofed rooms feature free WiFi and 24-hour room service. Flat-screen TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches such as slippers and children's slippers.
Keio Plaza Hotel Tokyo offers 1455 forms of accommodation with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: JPY 1000 per night
  • Limited parking spaces
  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times
  • Free theme park shuttle

Food and drink

  • Full breakfast available for a fee daily 5:00 AM–11:00 AM: JPY 3500 for adults and JPY 2500 for children
  • 11 restaurants and 3 coffee shops
  • 5 bars/lounges
  • 24-hour room service

Things to do

  • Art gallery
  • Designer shops
  • Fitness centre
  • Karaoke
  • Shopping

Family friendly

  • Baby bath
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • DVD player
  • Free theme park shuttle
  • Corner/local shop
  • High chair
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Newspapers in reception
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Free extra futon mattress
  • Climate control (heating)
  • Linens

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • DVD player
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Children's slippers
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in between 3:00 PM and 5:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available at scheduled times
Fees may apply; contact the property in advance to get details
Children age 5 and younger stay free only when sharing a bed with an adult and using existing bedding. Meals are not included in the room rate for children who stay free.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding
Rollaway/extra beds are available for JPY 6100.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: JPY 3500 for adults and JPY 2500 for children (approximately)
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Airport shuttle fee per child: JPY 1600 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 6100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of guests using the swimming pool and other public facilities, this property does not permit guests with tattoos to use the facilities.

We should mention

One child aged 5 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Frequently asked questions

Can I cancel my reservation for free at Keio Plaza Hotel Tokyo and receive a full refund?
Yes, Keio Plaza Hotel Tokyo offers free cancellation on select room rates, because flexibility matters! Please refer to Keio Plaza Hotel Tokyo cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Keio Plaza Hotel Tokyo?
As of 13 Aug,2020, prices found for a 1-night stay for 2 adults at Keio Plaza Hotel Tokyo on 16 Aug,2020 start from SG$321, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Keio Plaza Hotel Tokyo pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is available for JPY 1000 per night. Limited spots are available.
What time is check-in at Keio Plaza Hotel Tokyo?
Check-in is from 3:00 PM to 5:00 AM. Late check-in is available during limited hours.
What time is check-out at Keio Plaza Hotel Tokyo?
Checkout is at 11:00 AM.
Does Keio Plaza Hotel Tokyo provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of JPY 3200 per person, one-way, applies.
Where is this hotel located?
This family-friendly Tokyo hotel is located in the shopping district, within a 10-minute walk of Tokyo Metropolitan Government Building and The Tokyo Metropolitan Government. Robot Restaurant and Isetan Department Store Shinjuku are also within 15 minutes. Tochomae Station is only a 3-minute walk and Nishi-shinjuku Station is 7 minutes.

Guest reviews

Overall score and ratings for Keio Plaza Hotel Tokyo

4.3
Excellent
2,014 reviews
5 - Excellent
1,025
4 - Good
727
3 - Okay
169
2 - Mediocre
55
1 - Poor
38
4.5
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.3
Property condition
5.0 out of 5 Excellent
Verified traveller
26 Apr 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 10 nights in Nov 2019
4.0 out of 5 Good
Verified traveller
Travelled with family
24 Mar 2020
  • Liked: Cleanliness, amenities, property conditions & facilities

Keio Plaza is rather old but the space is larger than most hotels in Tokyo. Love the hairdryer there, it dries my hair extra quick, which I ended up asking online customer service what model and brand was. The front desk staff gave me a distant kind of feeling. They can do better. Stayed here for two days and used the Disney coach service, pretty decent and convenient for Disney visitors. The hotel is very close to Shinjuku station, huge pros indeed.

Stayed 2 nights in Dec 2019
3.0 out of 5 Okay
M, UK
Travelled with partner
21 Mar 2020
  • Liked: Cleanliness, staff & service, property conditions & facilities
  • Disliked: Amenities

This is a very good,comfortable hotel. The staff are polite and generally helpful. However, there is no laundrette in the hotel, and the staff would not tell us where we could find one. There was also no microwave in the room.

Stayed 15 nights in Mar 2020
5.0 out of 5 Excellent
Lyle
21 Mar 2020
    This traveller didn’t leave comments with their review
    Stayed 4 nights in Mar 2020
    5.0 out of 5 Excellent
    Verified traveller
    Travelled with family and small children
    13 Mar 2020
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    OMG what an experience! I was reluctant to come because there was a pandemic going on but I had booked this trip 10 months in advance and there was no way to back out of the trip of a lifetime. The hotel was pleasantly quiet and beautifully decorated. We got two rooms and they were extremely different so I would highly recommend the updated superior room above 25 if you want take full experience. The amenities were lovely smelling and the shower pressure was so intense. Like I don’t usually get floored by this but it would have stripped the paint off the walls and I loved it after a long day of walking around the city. I can’t believe I only got two nights at this amazing place. The worst thing about this trip was the metropolitan building was closed due to the pandemic so next time I hope I’ll be able to go and see this building. Can’t wait to come again!

    Stayed 2 nights in Mar 2020

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