1/5 Terrible
Katreena, Australia
Travelled with family and small children
26 Mar 2020
Disliked: Amenities
The property is poorly maintained. My son injured his feet from the pool decking as it was severely damaged. When reporting to to reception nothing was done. They advertise it as smoke free but all workers walk around smoking and all villas are equiped with ashtrays. We had items stolen and when asking reception for help they could not understand us. Major construction was taking place, there is only one way into the villas and the tile cutting, welding and heavy machinery use did not stop and people had to walk between the machines in use. We all had to cover our eyes when the welding was taking place each day. We requested a manger on three seperate occasions and were told he would arrive the next day. Finally on check out I was handed the managers card and told to email him. I have since received an email stating I am a liar about all of the above issues, even though they have their reception recorded with a camera and can supply days and times in which I visited. It is also stated we never requested the manger and we not given his business card. I have supplied numerous photos of the issues we had during our time and the manager Cipta just said all of what I said was untrue. I would not recommend anyone staying here. Our bathroom was full of mould and other people’s hair and the kitchen sink was full of food from the previous people’s stay. We unfortunately struggled with walking around because tiles were being cut every day and welding taking place and it caused issues.
Stayed 7 nights in Mar 2020