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Reviews of Rodeway Inn Adelanto US 395

2 out of 5
Rodeway Inn Adelanto US 395
11625 Lawson Ave, Adelanto, CA

Reviews

7.6

Good

Rating 10 - Excellent. 193 out of 514 reviews" "
Rating 8 - Good. 160 out of 514 reviews" "
Rating 6 - Okay. 69 out of 514 reviews" "
Rating 4 - Poor. 33 out of 514 reviews" "
Rating 2 - Terrible. 59 out of 514 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gabriel

Stayed 1 night in May 2024
Response from Manager on 18 May,2024
Hello Gabriel,We regret to hear about your experience. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.

4/10 Poor

Ariana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 7 May,2024
Hello Ariana, We appreciate you taking the time to review your recent stay. Please feel free to reach out to us directly with any further feedback to help us improve our services for future guests.

10/10 Excellent

Petra

Liked: Cleanliness, staff & service
Está muy sencilla pero muy limpia
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr,2024
Hello Petra,Nos alegra saber que encontraste nuestras instalaciones limpias durante tu estancia. ¡Esperamos verte de nuevo en el futuro!

10/10 Excellent

Lorena

Stayed 1 night in Apr 2024
Response from Manager on 10 May,2024
Hello Lorena,We're thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

TRAON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager is great and gave us top tier service
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr,2024
Hello TRAON,We are delighted to hear that you had a positive experience with our manager during your stay. Our team strives to provide exceptional service to all our guests. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

6/10 Okay

Eva

Disliked: Cleanliness, property conditions & facilities
Bed looked dirty wouldn’t stay again
Stayed 1 night in Jan 2024
Response from Manager on 7 Apr,2024
Hello Eva,We apologize for any concerns during your stay. We value all feedback to improve our services for future guests' satisfaction. Your comments have been noted for our review process. Thank you for sharing your experience with us.

4/10 Poor

Tanit

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr,2024
Hello Tanit,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have. Your comfort and satisfaction are our top priorities.

4/10 Poor

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room that I stayed in they were things that needed to be fixed repaired like the chair at the table wheels were missing people was just a hole with tissue stuck in it drawers had gang writing in it shower knob falls off takes 5 to 10 minutes for hot water to heat up. And had to go back three times to get the key remagnetized
Stayed 7 nights in Mar 2024
Response from Manager on 27 Mar,2024
Hello Craig, We appreciate you sharing your feedback with us regarding your recent stay. Rest assured, we have noted your comments and will address the maintenance issues accordingly to enhance the guest experience. We value your input and strive to improve our services for future guests.

2/10 Terrible

Vincent Alexander

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have our room ready and was over booked.
Response from Manager on 27 Mar,2024
Hello Vincent Alexander, We apologize for any inconvenience this may have caused. Your feedback is valuable for improving our services. We recommend contacting management directly to address your concerns further.

4/10 Poor

robert

Travelled with partner
Disliked: Cleanliness, amenities
The room smelled. We sprayed a little perfume and cologne to make it better!
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar,2024
Hello robert, Thank you for sharing your feedback with us. We appreciate you taking the time to inform us about your experience during your stay. We always aim to provide a comfortable environment for our guests and will address this concern with our housekeeping team for further improvement.

2/10 Terrible

Lindsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed here from feb 23rd to the 25th. The room smelled like month old stale cigarettes. We went to apple valley for a few hours and when we came back, there was a water bubble in the corner wall above the sink & due to that, it was leaking water for hours. It finally ruptured during us sleepingand the sink and counter was covered in water. The light outside of the bathroom was also broke.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb,2024
Hello Lindsey, We apologize for the issues you encountered during your stay. Your feedback is valuable as it helps us improve our services. Please contact our management team directly to address your concerns further. Thank you for bringing this to our attention.

2/10 Terrible

Marichui

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was sketchy restroom had stains on the walls curtains were stained and bed had burn stains as well also room had an unpleasant smell
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Hello Marichui, We appreciate your feedback regarding the conditions of your room and will share this with our housekeeping team for review. Ensuring a comfortable stay for all our guests is our top priority, and we apologize for any inconvenience you experienced. We encourage you to reach out to our management team directly to further discuss your concerns.

2/10 Terrible

Diane

Disliked: Staff & service, property conditions & facilities
Shower did not work in my room so I had to leave without taking one. They only took a few dollars off the bill. Place is a dump!!!!
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Diane,We apologize for the inconvenience you experienced during your stay with us. We encourage guests to reach out to our management team directly to address any concerns so we can ensure a more positive experience in the future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
USA tourist
Beautiful place! The most clean place in town
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb,2024
Dear Guest,Thank you for your kind words! We take pride in maintaining a clean environment for our guests. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Holly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable.
Stayed 3 nights in Jan 2024
Response from Manager on 28 Jan,2024
Hello Holly,Thank you for your review! We're delighted to hear that you enjoyed the quiet and comfortable atmosphere during your stay with us. We strive to provide a peaceful environment for our guests to unwind and relax. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.

2/10 Terrible

Maria

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was horrible I was given a room that smelled like smoke it was very strong and my TV didn’t even work…
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan,2024
Hello Maria,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable room and are sorry if the smell of smoke and TV issue affected your experience. Guest satisfaction is our priority, and we encourage you to reach out to our management team directly to further discuss your concerns.

2/10 Terrible

kaalyl

Stayed 1 night in Dec 2023
Response from Manager on 8 Jan,2024
Hello kaalyl, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly with any feedback and we will do our best to address your concerns. We value your input and hope to have the opportunity to make it up to you in the future.

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan,2024
Hello Joseph, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.

2/10 Terrible

micaela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were bed bugs and roaches in the room......do not recommend
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec,2023
Hello micaela,Thank you for bringing this matter to our attention. We take all guest feedback seriously and apologize for any inconvenience you may have experienced during your stay. We strive to provide a clean and comfortable environment for our guests. Please reach out to our management team directly to discuss your concerns further.

8/10 Good

Carla

Liked: Cleanliness, staff & service, room comfort
It was a bigger room than the 4 queens in Vegas. Didn’t like complimentary toiletries. Soap was stinky. No hot water, light over vanity was burnt out. Other than that I would recommend it.
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec,2023
Hello Carla,We appreciate your recommendation of our hotel. We apologize for any inconvenience you experienced with the complimentary toiletries, soap, hot water, and the light over the vanity. Your feedback will be shared with relevant departments to ensure improvements are made. We value your feedback and hope to welcome you back in the future for a more enjoyable experience.

6/10 Okay

Amanda

Disliked: Room comfort
Motel of requirement
Honestly, for what it was — a motel when a bed was absolutely required — it was fine. Sure the room smelled of old cigarette smoke and disinfectant, and one of the locks was busted, and there were no outlets anywhere near the bed, and the pillows were probably as old as the motel, it served its purpose.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec,2023
Hello Amanda, Thank you for sharing your feedback with us. We appreciate your understanding that our property is a motel and not a luxury hotel. We apologize for any inconvenience caused by the odor and lock issue. We value your input and will share it with our team for improvement. Should you have any further concerns, please feel free to reach out to our management. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Stien, Westland

Liked: Cleanliness, staff & service, property conditions & facilities
Antonio the manager is the man - he’s always there to help and gets the job done there staff is nice amazing keeps a warm smile and cleans the room to the tea this would be my number 1 choice if I have to revisit Adelanto.
Stayed 28 nights in Nov 2023
Response from Manager on 29 Dec,2023
Hello Stien,Thank you for taking the time to share your positive experience at our hotel. We're glad to hear that Antonio's exceptional service made a lasting impression on you. Our team takes pride in providing friendly and accommodating service to our guests. We appreciate your kind words and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Manager on 23 Dec,2023
Hello Nicole,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an outstanding experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec,2023
Hello Teresa, We're sorry to hear that your recent stay with us did not meet your expectations. We encourage you to reach out to our hotel directly with any feedback you may have so that we can address any concerns and improve our services. We value your input and appreciate the opportunity to make things right.

10/10 Excellent

LACY

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Nov 2023
Response from Manager on 22 Nov,2023
Hello LACY,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our establishment to be a good place to stay. Your kind words are greatly appreciated. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.

2/10 Terrible

Diana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We moved rooms 3 times. The rooms are extremely dirty. They all smell like smoke even the no. Smoking rooms. The bed covers have cigarette burns and it was just bad. We kindly asked for another room and the staff was very nice and tried to accommodate. Unfortunately, all rooms were badly cleaned. Will never stay again.
Response from Manager on 8 Nov,2023
Hello Diana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay with us. We appreciate your acknowledgment of our staff's efforts to accommodate your requests. Please be assured that we take cleanliness very seriously and we will review your comments with our housekeeping team to ensure improvement. We hope you will give us another opportunity to provide you with a more pleasant experience in the future.

4/10 Poor

Cheryl

Travelled with family
Disappointed this time
Our stay was okay until we got up Sunday morning at 4:00am and found out the shower did not work. Two adults that had been out in the desert for four hours the day before and were heading back out there with no way to shower to start our day. To say we were not happy is an understatement. We have been staying at this hotel for a couple of years, several times a year and the condition of the hotel just from July to October was surprisingly disappointing. I am not sure what we will do next year especially given the rates went up almost 25.00 over the summer.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct,2023
Hello Cheryl,We apologize for the inconvenience you experienced with the shower. Please accept our apologies for the disappointing condition of the hotel. We value your loyalty and would like to discuss your concerns further.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct,2023
Hello Marcia,Thank you for your excellent rating! We are thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon!

8/10 Good

Ezequiel

Stayed 1 night in Oct 2023
Response from Manager on 8 Nov,2023
Hello Ezequiel,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Pam

Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Was in a very bad area, was afraid the pickup would either be broken into or else gone in the morning. Slept on top of the blankets with clothes still on. Management was very unfriendly. Should of had a tent with a heater, would have slept better.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct,2023
Hello Pam, We apologize for any inconvenience you faced during your stay. Your feedback is important to us and we will address your concerns with the management team. Thank you for bringing this to our attention.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for business. Nothing fancy. Bed and shower. Works for me!
Stayed 3 nights in Sep 2023
Response from Manager on 27 Sept,2023
Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept,2023
Hello Jessica, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Travis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The place had twekers walking around their was a guy that was looking in the hotel windows . Some guy was trying to open our window of our hotel room . The clock in our room was shorting out same with the tv. The ac didnt even work that well I adked for a discount the next day the guy said no
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept,2023
Hello Travis, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

angelica

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
You can hear thru everything. The laundry needs an update. we had an ironing board but no iron which I really needed. The light fixture was not working but the gentleman at the office was nice enough to fix it for us.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept,2023
Hello angelica, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept,2023
Hello Maria,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was okay , but it could be better .
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept,2023
Hello Mario,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again in the future.

2/10 Terrible

Yeymi

Stayed 1 night in Aug 2023
Response from Manager on 4 Sept,2023
Hello Yeymi, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Christopher, Huntington Beach

Business traveller
Liked: Cleanliness, staff & service
Fast check in. Clean room
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug,2023
Hi Christopher,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, appreciate our fast service and we hope to have the pleasure of hosting you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10 for value
8/10 for value No frills crash pad. Good service.
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul,2023
Hello Matthew,Thank you for your review and comments regarding our service and also our value. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Cheryl

Travelled with family
Liked: Staff & service
Gets the job done!
The room was clean and serviceable. The linens are aged and getting threadbare. the manager was able to make a late change to our room needs a few days before checking in. We did have to ask for the extra towel set as there were three of us in the room instead of two. No access to lobby when we checked in so I was standing out in very windy conditions trying to sign the paperwork through the pass through window.... that was annoying
Stayed 2 nights in May 2023
Response from Manager on 25 May,2023
Hello Cheryl,It means so much to have earned your business. We appreciate the feedback regarding our room as well as our access. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 9 Jun,2023
Hello Joe, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Maryann

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazingly quiet just off highway
I’ve stayed at this hotel a few times. It is just off the highway but amazingly quiet. It’s an older building that has been updated some. People are nice, place is clean and lots of room.
Stayed 1 night in Apr 2023
Response from Manager on 28 Apr,2023
Hello Maryann,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 18 Apr,2023
Hello ROCHELLE,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room I was given was not clean at all, the towels were dirty and the room smelt like cigarettes I couldn’t sleep
Stayed 1 night in Apr 2023
Response from Manager on 16 Apr,2023
Hello Monica,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Bryler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 9 Apr,2023
Hello Bryler,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Stay
No complaints - comfortable
Stayed 1 night in Apr 2023
Response from Manager on 7 Apr,2023
Hi Michael,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Lyndsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good surprised at how quite it was ,I'll be staying here again
Stayed 1 night in Mar 2023
Response from Manager on 15 Mar,2023
Hello Lyndsi,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Lixin

Response from Manager on 7 Nov,2023
Hello Lixin,Thank you for sharing your review! We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We apologize for the issues you experienced during your visit and will share your comments with our team for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

2/10 Terrible

Sheri Leigh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BeAware!
Upon checkin there was a large group on the balcony being very loud while cars were racing in and out of the property. the manager said they have a sick person in the hospital.... really? I asked for a ADA room due to mobility issues and ended up on the top floor with no elevator. The room is "C" rated and should have the health permit pulled. The chair was covered in refried beans, spoiled milk etc., staining the cabinet by the fridgerator, cigarette burns in the bed spread, non working hair dryer and a sink that doesn't drain. Late nite what do you do? Had to stay due to early work and lack of hotels in the area. We fixed the curtins so no one could see in. The beds are probably 20 years old as well and running hot water the valve screaches so loud you couldn't hear yourself think. When I asked the next morning about it the manager said no one told him, I stated it is ultimately his responsibility for the condition along with the cleaning crews. FYI there is no breakfast as well... NOT WORTH $132.00
Stayed 1 night in Oct 2022
Response from Manager on 3 Nov,2022
Hello Sheri Leigh,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 Poor

Rita

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room overall was very dirty.
Stayed 1 night in Oct 2022
Response from Manager on 19 Oct,2022
Hello Rita, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.