Vila Gale Hotels, Albufeira hotels

"Another fabulous stay at the Grande Real Santa Eulalia, everything was perfect - you can not get a better ocean view in all of Albufeira"

"This is a beautiful, well equipped hotel that lets itself down due to corporate greed, amateur level service and lack of attention to detail. The hotel itself, the ground, the pools and the setting behind Falésia Beach are stunning. The place was immaculate, the heated pools were glorious, the rooms were large and comfortable and we slept well. However, after paying for our stay upfront (nearly €1500 for a few days) we were basically informed that our money was not good enough. The front desk said “what we do now is put a hold on your card for expenses and we suggest €100 a day.” I said I’d like to pay as I go. I did not appreciate being told to pre pay, particularly being told how much I should be spending. It was presumptious, tacky and exploitative, especially given that the hotel restaurants are extremely expensive and the menus average. For the next 24 hours there was a red banner on my glitchy guest app saying my credit had expired and I must contact front desk. This eventually changed to in credit. Our experience eating in the hotel was only the sub standard breakfast, which staff could not keep warm. Cold eggs, sausages, pancakes, potato rosti on 3 occasions. We stopped eating the hot breakfast. On the 2nd day I told front desk about the cold breakfast and the rep was unhelpful; she wanted me to tell the restaurant staff, not her. Eventually she agreed to pass on the feedback when I also reported that my shower was broken. This isn’t 5 star quality. "

"Overall it was just okay. The reception crew kept looking down when I was lining up to check in and had to wait for a while. The whole resort smelled like mold. Maybe they need a deep clean? The breakfast was very busy. The spa was fully booked so I could get a massage. The room was smaller than expected. They only provide minimum. Our room came with a laundry machine but they only provided detergent for the first day. We were there for 5 days. They expect us to purchase a big container at the store for a short stay. At other resorts they usually provide enough detergents. The restaurants were fully booked everyday so we had to eat at the main cafe a lot. It was expensive for what it was."

"Thoroughly enjoyed our stay! Such a lovely place to stay with lovely staff always so helpful. "

"Très bon dejeuner, hotel super bien situé, personnels Très accessibles et chambre Très propre et grande!"

"The hotel surpassed my expectations! I was expecting a pretty average hotel for the price, but it was lovely - modern, clean, great pool area, short walk into main Old Town. Thank you for a great stay!"

"Great atmosphere, clean room, we received an upgrade and early check-in, excellent breakfast "

"Great services & good hotel! Really recommend this place "

"Clean room, excellent staff, close to the beach, toddler approved also! "