Hotels near Alcaldia

"Was ok"

"Without exaggerating, this is probably the best international hotel I have ever stayed in. Completely saved my Cartagena trip. It was our first time to Cartagena, and we had booked another hotel which was so horrible, even with 3 days left we opted to this hotel and just checked out of there early. From before we could even enter the building someone was already headed towards us to grab bags, billingual. Next, at the counter while waiting to get checked in, we are brought the most refreshing juice. As we finished bags are taken again and brought upstairs to our room. We got the top floor room and the room was flawless. The way the AC is positioned central on the ceiling, the view was immaculate, the list of items to use/purchase was extensive and very well priced. The included breakfast literally changed EVERY day. The basics of it stayed the same, but there were always different meats, bases, fruits available which kept it not feeling generic like usual and everything tasted amazing. The staff, literally anywhere you go, the cleanliness of the building, the safeness and the location to easily get around town was just flawless. 10/10 if I ever go to Cartagena again I can't imagine staying anywhere else. This hotel single handedly saved our trip. It was for my lady's birthday and even on her special day someone came up and delivered a plate with a mini cake just for her to say Happy Birthday and it wasn't even planned. All around thank you so much for the hospitality"

"Mood Matuna was decent. I can't honestly say anything bad about it at all, the staff themselves we're OUTSTANDING and they are the bread and butter of this location. What makes this only a decent stay is, it does not look like it's pictures at all. The lighting is much more dim, water pressure is very low, there is a very questionable window in the bathroom that if you were to open it, you can crawl to the next room if you fit in there? And one of the things I was looking forward to the most; the pool, was completely dirty, which was a big reason for booking that top floor room. Other than that, it was a pleasant stay for just the night. "

"Everything and everyone just amazing!!! Thank you very much!! It was an amazing experience 🙏🙏"

"Proveen excelentes opciones de desayunos muy rico la verdad !"

"The property was very clean and the service was on point. All of the staff were very courtious and very helpful. I would definitely recommend this establishment."

"Everything was really good.. breakfast and staff were excellent… I did notice when they clean our room our floor was still dirty. They don’t mop floor..😔"

"We recently stayed at Hotel Charleston Santa Teresa and had a mix of positive and disappointing experiences. On a positive note, the hotel itself is beautiful and well located, and we truly appreciated the staff addressing our initial room concern by upgrading us to a much larger room with a king bed. The spa experience was also excellent — one of the highlights of our stay. However, our experience after the spa at the rooftop pool fell short of expectations, especially for a hotel at this price point. We were unable to find seating while a cabana remained unoccupied for nearly an hour, held only by a personal item, and staff were unable to assist or offer a solution. We ended up sitting in a noisy indoor area, which took away from what we had hoped would be a relaxing final afternoon. Additionally, the service at the rooftop felt rushed, and we experienced some pressure to change our food order after already deciding, which was surprising and not in line with the level of hospitality we expected. While we appreciated the gestures made early on during our stay, the rooftop experience was disappointing and left us wishing for a more seamless and attentive level of service overall. Overall, a beautiful property with strong potential, but inconsistent service in key moments."

"Great hotel excellent staff from day one. Highly recommend this hotel….."