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"The outside of the building and lobby look nice. The room was decent enough but the bathroom let the room down though. Having to turn and sit at an angle cause the towel rack is in front of toilet wasn’t great plus the fan leg was broken causing the fan to keep falling over so gave up using it. Also they do not have an airport shuttle and if you order a taxi you need to meet it away from the property or you’ll get a £5 fee. But my biggest issue is with the person responding to online messages and their lack of customer service skills. Won’t stay here again, too many other better hotels with friendlier staff."

"Lovely location and reasonable price, great breakfast. "

"check in was simple and easy to do, rooms were comfortable and had all required amenities, breakfast was very busy, but lots to room to accommodate people and good selection on offer. Location was very handy to attend conferences at ICC on 5 mins walk"

"Clean room, friendly staff as always. "

"We only stayed one overnight and used the room and breakfast. Have stayed with Crowne Plaza before and enjoyed the same high standard. Will book with CP again. "

"Clean room large bathroom"

"Does what it says on the tin. Accommodation basic but clean and comfortable. Bar and food menu a tad like a works canteen and food nurtured in the microwave. But ok overall for a pre-flight stay."

"A delightful experience "

"Really happy, I stayed in one of the private rooms and was pleasantly surprised. Nicely decorated and a great location for central Birmingham. "