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Reviews of Aura Resort Sidi Abdel Rahman - El Alamein

4 out of 5
Aura Resort Sidi Abdel Rahman - El Alamein
Km 138 Alexandria-Matrouh Costal Road, North Coast, El Alamein, Marsa Matrouh Governorate

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 51 reviews" "
Rating 8 - Good. 21 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 5 out of 51 reviews" "
Rating 2 - Terrible. 8 out of 51 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Soumia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Mariam George on 22 Aug,2023
Dear Ms. Soumia, Warm Greeting from Aura Resort Sidi Abdelrahman,you are most welcome anytime . we are waiting you again See you soon.

10/10 Excellent

Anne, Orlando

Stayed 4 nights in Jul 2023

2/10 Terrible

Marwan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay in the hotel at all and claimed my money from Expedia and have a case number and disappointed with Expedia to list such a hotel I had to pay 650 usd a night at the G hotel as it was the only one with available rooms on the 13 July when I refused to stay in Aura hotel due to hygiene issues
Stayed 5 nights in Jul 2023

2/10 Terrible

Adel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Hossam eldin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic hotel
We were satisfied by our stay. They room is clean & spacious, the staff are friendly. The hotel is basic not a luxurious one. Basic breakfast. Beach access at blumar was very nice.
Stayed 3 nights in Sep 2022
Response from Islam Samir on 14 Sept,2022
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. We thank you for making us your choice hotel when visiting the area. We look forward to your next visit.Best Regards.Islam SamirReservation Team

2/10 Terrible

Tarek

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Low profile
Stayed 3 nights in Aug 2022

2/10 Terrible

latifa

Stayed 5 nights in Aug 2022

8/10 Good

Kholoud

Stayed 2 nights in Aug 2022

8/10 Good

Mohamed

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Nabil

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice Stay!
It was nice stay overall, parking slots were disaster as hotel not offer free parking slots and only valet parking is available which costs daily charges " weird " There are limited daily activities related to kids. Rooms are clean, Staff were helpful, Pools are nice.
Stayed 5 nights in Jul 2022
Response from Aya Mohamed on 8 Aug,2022
Dear Valued Guest, Warm greetings from Aura Resort Sidi Abd El Rahman We would like to thank you for your preference in selecting our Aura hotel for ‎your holidays , as well as for taking the time to tell us about your recent experience among us.‎ We look forward to serving you again soon.‎ Best Regards,‎ guest relation manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Aya Mohamed on 8 Aug,2022
Dear Valued Guest, Warm greetings from Aura Resort Sidi Abd El Rahman We would like to thank you for your preference in selecting our Aura hotel for ‎your holidays , as well as for taking the time to tell us about your recent experience among us.‎ We look forward to serving you again soon.‎ Best Regards,‎ guest relation manager

2/10 Terrible

YEHIA

Stayed 1 night in May 2022

8/10 Good

haitham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Mohamed Saied on 7 Oct,2021
Thank you, and we're looking forward to welcoming you again in AURA Hotel

2/10 Terrible

Khaled

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property is run down rooms below average I will never book this again
Stayed 1 night in Sep 2021
Response from Merna Ahmed Guest Relation on 21 Sept,2021
Once again our apologies we will try to provide a better experience for you during your stay. send us your phone number and we will call you to fix everything .

6/10 Okay

Mohamed

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property's location is great, but thats it.
Stayed 1 night in Sep 2021
Response from Merna Ahmed Guest Relation on 7 Sept,2021
Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future.

2/10 Terrible

Mera

Stayed 2 nights in Sep 2021

6/10 Okay

Hatem

Stayed 2 nights in Jul 2021
Response from MGMT on 23 Jul,2021
Thank you Mr. Hatem and looking forward to seeing you soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It's calm and clean You miss the see view the property is on the run way but they offer vans to drop you on the beach
Stayed 2 nights in Jun 2021
Response from MGMT on 30 Jun,2021
Thank you very much for making time to give us feedback. At present we’re taking steps to implementing utmost care. We’d like to invite you again at our hotel and experience the improved stay. If you have any further concerns, please share it with us @m.yehia@aur-ti.com Your feedbacks and suggestions are always welcome. Hoping to see you soon! Regards, Mohamed Yehia Director of Revenue Aura Resort SidiAbdulrahma El AlaMein.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from MGMT on 16 Jun,2021
Thanks for your response - We are working hard to exceed your expectations

4/10 Poor

haitham

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good value for money but needs improvement
Everything went well except only that I didn't sleep all night because of mosquitoes and flying insects noting that I kept the balcony door closed all day during my stay !!
Stayed 1 night in Oct 2020

8/10 Good

Bishoy

Travelled with family
Liked: Cleanliness, room comfort
Good stay
Good stay ...small pool...aqua park....need more facilities
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good value for money, pools are very good, nice location but food could be better
Stayed 1 night in Oct 2020

8/10 Good

haitham

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
nice hotel and good value for money
Stayed 2 nights in Sep 2020

4/10 Poor

Nesma

Travelled with family, Travelled with group
Liked: Room comfort
Disliked: Staff & service
Disappointing visit
Hotel rooms were good but the management and the service of the hotel was terrible. There was no adequate number of staff in the hotel.. so it took ages to have any kind of service.. No clean towels are available at the pool area most of the time.. no shuttle bus to the beach and no towels at the beach at all!! Food was really disappointing. No bakery in the breakfast. Quality and variety of the food items was not good. Only one waiter is available to serve in the restaurant. We made many complains about the breakfast just to provide proper bread and cake but nothing happened. No menu for the dinner to order from as no staff available to prepare the food!! I visited the hotel before last summer and it was very good. But this visit was really disappointing..and i will not visit it again after this bad experience..
Stayed 3 nights in Sep 2020

6/10 Okay

ahmed

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Aura resort hotel
A good hotel that needs a lot of renovations in the rooms The food quality is poor No services may be because it is 1 october
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good
The hotel is nice and location is good. It is not on the beach directly but there is a shuttle that can take you there. Hotel is comfortable and clean. Food isn’t the best but not that bad either.
Stayed 2 nights in Aug 2020

10/10 Excellent

Passent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
I had a wonderful trip with my father. The price was great value for what we got. The room and the service were great and the staff is very nice. Will definitely be coming back many times again.
Stayed 3 nights in Aug 2020
Response from Heba Ahmed Guest Relation Manager on 23 Aug,2020
Dear / Guest Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Your comment about food and beverage services is highly appreciated and we are working on it to enhance the service provided. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future. sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Heba Ahmed Guest Relation Manager on 23 Aug,2020
Dear / Guest Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Your comment about food and beverage services is highly appreciated and we are working on it to enhance the service provided. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future.

6/10 Okay

Dr M A

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and spacious clean rooms, stafd is friendly and the food of good quality
Stayed 3 nights in Jul 2019

8/10 Good

shaimaa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room service are too slow, if they even respond to the room calls. Other than that, the staff is friendly, the hotel is clean, and the price is very reasonable.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The Cleanliness of the room its was satisfying , thank you
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel
Amazing
Stayed 2 nights in May 2019
Response from Wael Sharaby on 2 Jun,2019
Thank you for choosing Aura Resort Sidi Abd El-Rahman,We are delighted to have you with us, and we looking forward to welcome you again. “Serving with passion is our DNA “ Yours sincerely, Wael Sharaby Director of Sales and Marketing

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Nick, Lake Tahoe, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I had an absolutely amazing weekend at the Aura Resort. When booking we didn't realize this was hours away from Alexandria, after a few travel glitches (full train, canceled train, microbus) we didn't get into to Alexandria until 2 AM (coming from Cairo). The staff at the Aura was very understanding of this and waived our cancelation fee. The next morning we made our way to the Aura Resort and were greeted by a very friendly staff. They brought us smoothies while we checked in, made us feel at home, and got us settled into an amazing King room looking out at the Sea. Having a professional background in hospitality management, it was obvious to me that this hotel was in their "soft opening" phase, and it was my opinion that they were dialing it in. The F&B staff were happy to explore their menu with us, and always eager to assist. The front desk went above and beyond to take care of us. I truly can't praise them enough. Thank you Aura Staff. I truly can't imagine a better stay in Egypt, along the Mediterranean Sea.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

4/10 Poor

Mohamed

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

HOSSAMELDIN

Disliked: Staff & service
Stayed 3 nights in Sep 2021
Response from Merna Ahmed Guest Relation on 30 Sept,2021
Thank you so much for your excellent respond, We're looking forward to welcoming you again at AURA Hotel

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جيد جدا
كانت تجربة جيدة جدا واستمتعت بالاقامة والخدمة وجودة الماكولات
Stayed 2 nights in Aug 2021
Response from Mohamed Saied on 8 Sept,2021
Thanks for choosing Aura Hotel, we're looking forward to see you again

4/10 Poor

Mohamed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
متوسط المستوى
اسوء استقبال فندق على الإطلاق واسوء عماله
Stayed 1 night in Jul 2021
Response from Merna Ahmed Guest Relation on 22 Aug,2021
Dear Mr. Mohamed Once again our apologies and we look forward to providing a far better experience for you during your next visit

8/10 Good

Hany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Yehia on 16 Jul,2021
Thanks for staying with us. Looking forward to welcoming you again.

8/10 Good

Hany

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2021
Response from Yehia on 16 Jul,2021
Thanks for staying with us and looking forward to welcoming you again

8/10 Good

Menna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from MGMT on 16 Jun,2021
Thanks for your responce.

8/10 Good

Alhassan

Stayed 2 nights in May 2021
Response from Heba Ahmed Guest Relation Manager on 31 May,2021
Dear Mr.AL -Hassan Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, calm... very helpful staff
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Mahfoud

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019