The hotel is very downscale from what we are used to or expected. It truly is a "mass tourist" hotel! We were originally planning to stay for five days, having selected the hotel for its location and our first choice nearby was fully booked. My wife has a service dog, which was permitted in the hotel room, but when we checked-in we were told it wouldn't be allowed anywhere but in the room. Obviously, this defeats the point of a service dog - i.e. being with the person with the health challenge as an alert. When we learned that on check-in, we immediately began to find another hotel. Since there was no cancellation available on our reservation, we simply felt we had no choice but to pay twice for the same nights. However, after being contacted by Bookings.com, the hotel management agreed to charge us only for the night we stayed there. That was very much appreciated!!