Alpine Bay Hotels from S$92

"Friendly staff, good breakfast"

"The hotel was clean.The staff was friendly. I would give the hotel a 5, I would give housekeeping a 1. The first morning they gave us clean towels.Took the dirty ones and emptied both trash cans. Did not make the bed. The second morning they took our dirty towels, but didn't leave us new towels. Emptied the trash. Didn't make the bed. The third morning they left our dirty, towels and left a stack of clean towels on the bathroom sink. Empty the trash but didn't put new bags in the cans. They never made the bed and they never gave us refills on coffee, coffee cups or the the setups. Okay, none of that is really important to us a nd I would stay here again."

"Very clean room. A nice hot breakfast."

"Our stay was very pleasant, no complaints but would like to acknowledge a member of your staff. Front desk Stephanie was very helpful and accommodating to us. Her personality is an asset to your hotel."

"The woods were really peaceful and our dogs enjoyed the property as did We. Thank you for the lovely time."

"Everything was good"

"👍"

"Ni"

"This is the first time I have ever left a negative review on anything. However, it is warranted. We had issues with the air and the lights. There was apparently a short in the bathroom light fixture. It would not work most of the time. Also, my son slipped and fell in the shower. It was extremely slippery with no slip-resistant adhesives to prevent sliding. When we asked to file an accident report, they could not find the official paperwork and asked us to write down our information on a random piece of paper. When we asked to speak to a manger, she was not available. We were told to check back later. When we checked in later that day, we were told that the manager had called corporate about the accident report. However, we were not given any information regarding the filing. We stayed three days and asked numerous times to speak with her or have her call us. Not only has she never talked to us, no one from the hotel provided any information on the report, checked on my son, or made any effort to contact us at all. Very unprofessional. Would not recommend this hotel to anyone! "