Alterkuelz Hotels from S$111

"Next to Rhein River"

"I have stayed here several times. The castle, the terrace and the wonderful dining are exemplary "

"The staff and management is always helpful Had a problem with our itenarry and had to cut short our stay. Even though the booking was done via Expedia, they contacted the hotel and refund the remaining part of the stay. "

"Good breakfast. Nice view of the River Mosel. Was upgraded to a better room when i have to wait for a while while staff is looking for breakfast. Owner/manager checks on guests every now and then."

"Great hotel, very comfortable and great location "

"Schönes, ruhiges Hotel, mein Zimmer hatte Flussblick. Die Zimmer sind nicht groß, aber gut geschnitten. Die Getränke im Kühlschrank waren inklusive, der Empfang freundlich. "

"Einfach top! Der Transfer zum Flughafen ist ausgezeichnet. Das Zimmer ist sehr gut eingerichtet. Vielen Dank!!"

"Wonderful staff. Classic hotel overlooking the Rhein. Hotel is kept up to date and clean. Very nice Spa. Good restaurants in-house; better than in town."

"The confirmation from Expedia said "check-in starts at 3:00 pm". We arrived at 6:10 pm, and there was nobody at the reception desk. There was a sign on the wall that said "check in 15:00 to 18:00". We did not know there was a 6:00 pm deadline for check in. We could not find anybody around, and no instructions for arrival after 18:00. And no communications from the hotel. I'm sure they must have known that there were more people with reservations that had no yet arrived. We came very close to just leaving and finding another hotel in town. In the end, we wish we had. Some people outside said to call the number for the hotel. I did and got and older woman who seemed very irritated that I had called, and surprised. She finally told me that there would be someone at reception again at 8:00 pm (20:00). So we went for a drive around town and went to the grocery store, and got gasoline, and got back to the hotel at 8:00 pm. There were about 25 people in the lobby waiting to check in. Two ladies were trying to do it together. One was going through a stack of printed reservations. Of course, everyone else was checked in before we were, at 8:45 pm. Parking lot out back was full of potholes. We finally got into our room, above the reception lobby, at 9:00 pm. We had been driving all day and were so tired. They were having some kind of disco party on the ground floor, people smoking and talking right under our window for hours. Not much sleep. Small room."