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Reviews of Hotel Sapphire

2.5 out of 5
Hotel Sapphire
Opp. Shri Guru Gobind Singh, N.R.I. Yatri Niwas, Amritsar, Punjab

Reviews

6.0
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 4 out of 12 reviews" "
Rating 4 - Poor. 3 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

5.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jagdip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service as always stayed here consistenly for years. Highly recommend
Stayed 4 nights in Jan 2024

4/10 Poor

Surjeet

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Sunder

Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Charandeep

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location, not very clean
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stay there if you must
The only good thing about this hotel is its proximity to Golden Temple. Room and bathroom were untidy and they smelled! TV did not work for some reason plus there was no remote control. After awhile I got both; working TV and remote. No shampoo. I had no choice to go somewhere else so I decided to stay; thank God one night only.
Stayed 1 night in Sep 2017

6/10 Okay

Jeff

Disliked: Staff & service
Other than location, very Mehhh
Location right next to the Golden Temple is about the only thing really going for this place and view of temple from "Executive Room", which was smaller than expected and did not match the larger "Executive Room" photos shown on Hotels.com website when I booked it. AC was great when it worked (had a brief issue once which was corrected quickly as it was a 100+ degree day). Other than that a multitude of issues made for a less than pleasant stay. Upon check into room, fridge didn't work but wasn't fixed/replaced until late the second day after mentioning it 3 times. Also, constant WiFi issues. Initally signal was extremely weak and couldnt connect at all. Had to retrieve new password everytime after leaving the property as it seemed to reset every time I left to go to the temple/Wagah border, etc. Very annoying. Room was not cleaned at all and water bottle not replenised either despite it being 110 degrees out. Being an American from a cold climate that would have been appreciated. Was hoping for some kind of % off or refund given at checkout (also had trouble booking a can for airport) for a wide array of issues but ultimately none was given. No comment on bk as I didn't eat there. All in all wouldn't recommend staying here other than for location only.
Response from Sehaj on 23 Feb,2023
Keep your false and one sided opinion with yourself

8/10 Good

Mrs balvinder Kaur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good.
overall satisfied. Everything was ok and staff were polite and courteous. No complaints
Response from General Manager on 8 Mar,2017
Thank You So Much For Your Kind Words. We Look Forward To Welcome You Again In Our Hotel.

8/10 Good

Nachatar

Liked: Cleanliness, property conditions & facilities, room comfort
A good stay
The hotel is situated in the sikh religious that is of great comfort to visit the Golden Gurdawara sahib at anytime. Only a little discomfort is to reach the hotel on busy occassion as cars have difficult reaching ,since all the roads are blockedg
Response from General Manager on 4 Nov,2016
Thank You So Much For Your Valuable Feedback.

6/10 Okay

Regina

Liked: Staff & service
Perfect location for Golden Temple lovers
The hotel is a perfect location because it is right by the Harimandir Sahib/Golden Temple and you can even get a room with a view to the temple which is totally worth the extra few bucks. For India standards the hotel is good. The staff is really nice and helpful. The room was OK, the bathroom felt dirty to me but that is how India is but I'd you ask the staff to clean it they will definitely do it. It has A/C which is vital in India. For me the reason this hotel is valuable is because it has a perfect location if you want to visit the Golden Temple every day. Plus if you get a room with a view to the temple you can even decide when to go to it depending on how short or long the line is to enter the Golden Temple. The hotel is also close to many stores and the new main road with yummy dhabas.
Response from General Manager on 4 Nov,2016
Thank You Very Much For Your Valuable Feedback.

2/10 Terrible

Partap

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False promises by Hotel Sapphire Amritsar.
False promises of discounted rates by hotel staff to lure me to stay, I am never coming back or recommending the hotel to anyone ever again.
Response from General Manager on 22 Sept,2016
Dear Sir/Madam, First Of All We Apologize That You Are Not Satisfied By Our Services.We Never Do False Promises/Commitments To Any Guest There Might Be Some Miscommunication Gap Between You And The Hotel Guy Whom You Speak On Phone And Sir Its Your Responsibility To Check The Rates While You Make Any Booking From Online Portals. Because Once The Booking Is Made Then We Can't Change The Rates At Our End. At Last We Thank You Again For Staying At Our Hotel And We Look Forward To Craft A Better Experience When You Visit Us Next.

4/10 Poor

Yves

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas de client donc pas de restauration. Pas de chauffage il a fallu payer pour une petite fournaise d’appoint.
Stayed 2 nights in Jan 2023
Response from Sehaj on 23 Feb,2023
Cet avis est totalement sans fondement. le client n'a pas vérifié lors de la réservation que les radiateurs sont payants et blâme maintenant la propriété pour quelque chose que le client aurait dû lire lors de la réservation de l'hébergement en premier lieu. Oui, nous facturons les radiateurs, mais c'est votre souhait de payer ou non. nous ne forçons personne. Que cet invité ait un peu de bon sens et réfléchisse à deux fois avant d'attaquer la réputation de quelqu'un.SalutationsHôtel Sapphire Amritsar