In-room safe, free WiFi, bed sheets

Reviews of Mister Highland Hotel

3 out of 5
Mister Highland Hotel
Rokin 71, Amsterdam

Reviews

8.0

Very good

Rating 10 - Excellent. 79 out of 221 reviews" "
Rating 8 - Good. 80 out of 221 reviews" "
Rating 6 - Okay. 46 out of 221 reviews" "
Rating 4 - Poor. 10 out of 221 reviews" "
Rating 2 - Terrible. 6 out of 221 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charlotte Fuggle on 24 Feb,2024
Dear Michael,Thank you so much for being our guest and for taking the time to rate your stay with us at Mister Highland Hotel. I am pleased to see that, overall, you had a positive experience. I would love to know how we could get that 5th star next time you visit us, so please let us know. On behalf of the entire team, we look forward to welcoming you back again soon, and please do not forget to tell your friends and family all about us. Until next time,Kind regards, Charlotte Fuggle, Location Manager

10/10 Excellent

Ovidiu Ioan

Liked: Cleanliness, staff & service, property conditions & facilities
V
Response from Charlotte Fuggle on 28 Jan,2024
Dear Ovidiu,Thank you for rating your visit to Mister Highland Hotel. I am delighted that you had a wonderful experience at our hotel and that we were able to meet all your expectations. I trust you liked our location, right in the centre of Amsterdam and within walking distance of Dam Square, the main shopping area and public transport. It was a great pleasure to be of service to you, and I hope it won't be long before we can welcome you back. Please feel free to tell your friends and family all about us. Kind regards, Charlotte Fuggle, Location Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite & helpful. Only a few times house keeping was late to clean our room. Overall hotel is great & location too
Stayed 5 nights in Nov 2023
Response from wm on 15 Nov,2023
Dear Michael,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff left a positive impression and that you found them polite and helpful. We sincerely apologize for any inconvenience caused by the occasional delay in housekeeping – your feedback is invaluable in helping us improve.We're delighted that, overall, you enjoyed your stay and found the hotel's location to be great. We appreciate your support and hope to welcome you back for another fantastic experience in the future.Best regards,Rokin Hotel

6/10 Okay

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the rooms small ( I guess that is normal in this city) and the area around the sink small and inconvenient. Other than that, this is a great hotel. Fantastic location in the heart of the city. The rooms are very clean and the beds are very comfortable.
Stayed 2 nights in Oct 2023
Response from wm on 7 Nov,2023
Dear Francois,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and found our hotel to be great. We appreciate your positive comments about our fantastic location, clean rooms, and comfortable beds.We apologize for any inconvenience you experienced due to the size of the rooms and the area around the sink. We understand that space can be limited in certain areas, especially in a bustling city like ours.We hope to have the pleasure of welcoming you back on your next visit to the city. If there is anything specific you would like us to consider for your next stay, please feel free to reach out to us.Best regards,Rokin Hotel

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Loved it.
Excellent service. Room, large and comfortable with air conditioning!!
Stayed 1 night in Sep 2023
Response from wm on 17 Sept,2023
Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with our service and that you found your room large, comfortable, and equipped with air conditioning to your satisfaction. We strive to provide the best possible experience for our guests, and it's always a pleasure to receive such positive feedback. We look forward to welcoming you back in the future, and please don't hesitate to reach out if you need anything during your stay. Your comfort and satisfaction are our top priorities!Kind regards,Rokin Hotel

2/10 Terrible

Laila

Stayed 2 nights in Aug 2023
Response from Charlotte on 30 Aug,2023
Dear Laila,Thank you for sharing your rating with us. We're sorry to see that your experience fell short of your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to provide more details so we can address them and work towards improving our services.Your satisfaction is important to us, and we value your input. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Kind regardsHotel Rokin

4/10 Poor

A

Stayed 1 night in Aug 2023
Response from Charlotte on 11 Aug,2023
Dear A, Thank you for your review. We would love to know more about what you liked/disliked about your experience with us. Your feedback allows us to focus on where we can make improvements. We hope to hear from you. Kind regardsHotel Rokin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Amsterdam.
Stayed 1 night in May 2023
Response from Hotel Rokin on 8 May,2023
Dear John, Thank you for your fantastic review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind comments about our central location. We hope to welcome you back again soon.Kind regards

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended 👌
Beautiful hotel. Bed was super comfy, room was nice and clean.very central 2 minutes walk from dam square. Couldnt fault anything about it. Staff were lovely. Would definitely stay again.
Stayed 2 nights in Apr 2023
Response from Hotel Rokin on 8 May,2023
Dear Louise, Thank you for your fantastic review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind comments about our comfy beds, clean room and lovely staff. We hope to welcome you back again soon.Kind regards

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Charlotte on 10 Jan,2023
Dear Kelly, Thank you for your wonderful rating. We hope to welcome you back again soon. Kind regardsHotel Rokin

10/10 Excellent

Ramu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Response from ed on 26 Dec,2022
Dear Ramu,Thank you for taking the time to review our hotel.It is a pleasure to hear that you enjoyed your stay at Hotel Sint Nicolaas.Great to know that you will recommend us to your family and friends.We look forward to welcoming you again in the future.With kind regards,Eddy (Night Reception)

10/10 Excellent

Nimesh

Stayed 2 nights in Nov 2022

8/10 Good

philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and your friendly, helpful staff. The uneven floors are a problem for some people. I realize that there is only so much that we can do about that.
Stayed 4 nights in Sep 2022
Response from Charlotte on 5 Oct,2022
Dear Philip, Thank you for your review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind comments about our location and friendly staff. Unfortunately there is little we can do with the uneven floors. This is a character of our 18th century townhouse and you will find this across almost all older buildings in Amsterdam due to the ground on which it is built. We hope to welcome you back again soon. Kind regardsHotel Rokin

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Pros: Centrally located. Walking distance to most destinations and next to the metro if needed. Room was quiet. Good breakfast layout in the morning. Cons: Could not open any windows and no A/C, so the room was very stuffy. Glass doors around the bathroom with some (peeling) frosted window film that only partially covered the door, so you need to be comfortable doing your business with everyone else in the room. Breakfast room was only open during breakfast hours, so no coffee or water at other times. Poor lighting in the room and around the sink. One staff member was very helpful. The others, not so much.
Stayed 3 nights in Sep 2022
Response from Charlotte on 25 Sept,2022
Dear Chris Thank you for your review. We are pleased to hear that you enjoyed our central location, good breakfast and quiet room. Unfortunately our hotel does not have any air-conditioning, but we do provide fans in each room. We only serve breakfast, but guests are more than welcome to sit in the breakfast hall after cleaning has finished. Water and coffee is always available in the lobby. The mirror above the sink also lights up for extra light. We hope to welcome you back again soon. Kind regardsHotel Rokin

10/10 Excellent

Eduardo, Managua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Vania

Liked: Cleanliness, amenities, property conditions & facilities
If you prefer bathrooms with doors and privacy, I wouldn’t recommend the triple twin room in this particular hotel
Stayed 4 nights in Jun 2022
Response from Charlotte on 26 Jul,2022
Dear Vania, Thank you for your review. We have installed new doors in our bathrooms. We hope to welcome you back again soon. Kind regards Hotel Rokin

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Jun 2022
Response from Charlotte on 6 Jul,2022
Dear Hong, Thank you for your fantastic review. We are pleased that you enjoyed our location. We hope to welcome you back again soon. Kind regards Hotel Rokin

8/10 Good

Denvor

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Brilliant location beside Dam square. Reasonably priced for the area. Stayed one night and was happy with hotel and room itself. Requested tea/coffee facilities in room and was very pleased it was there. Comfy, clean bed. There was a funny smell and a leak which had left part of the carpet wet but this didn’t stop us asking for another night but unfortunately we’re fully booked. Lovely breakfast also
Stayed 1 night in May 2022
Response from Charlotte on 14 Jul,2022
Dear Denvor, Thank you for your lovely review. We are delighted that you enjoyed our central location, breakfast and clean room. Unfortunately a small leak was discovered coming from the radiator. This has now been fixed and we thank you for your understanding. We hope to welcome you back again soon. Kind regards Hotel Rokin

10/10 Excellent

William, Nas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room for a single with Main Street view. A bit noisy in the early hours caused by drunks in street. Really good breakfast buffet and tasty selection.
Stayed 2 nights in May 2022
Response from Charlotte on 13 May,2022
Dear William, Thank you for your fantastic review. We are delighted to hear that you liked our room and breakfast selection. We are sorry to hear that the room was noisy. For your next stay, we recommend requesting a room at the back of the hotel as these can be much quieter. We hope to see you again soon. Kind regards Hotel Rokin

10/10 Excellent

Jun Kyu

Stayed 4 nights in Apr 2022
Response from Charlotte on 28 Aug,2022
Dear Jun Kyu, Thank you for your lovely rating. We hope to welcome you back again soon. Kind regardsHotel Rokin

10/10 Excellent

Irith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and coffee in the room
Stayed 2 nights in Nov 2021
Response from Hotel Rokin on 4 Dec,2021
Dear Irith, Thank you for your wonderful review and 5 star rating! We're delighted you enjoyed our room facilities and helpful staff. We can't wait to welcome you back again soon! Kind regards Hotel Rokin

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Liked the view of city street from room. Noisy at night due to drunks outside. Breakfast buffet was not so good.
Stayed 1 night in Mar 2020

10/10 Excellent

Tim, Ottawa Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was exactly what I was looking for in a room in Amsterdam. The hotel had character was in the downtown core, reasonably priced and included breakfast. The last flight of stairs to the 4th flour was steep, but that is part of the character.
Stayed 2 nights in Jan 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
Great location near Dam Square. Friendly staff. Clean, comfortable room. Very nice breakfast.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Basic but clean and breakfast buffet was fine.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The toilet was not working when I arrived. I needed to use a trashbin to flush. Also the room smelled like an ashtray. Someone was also renovating and drilling in the next room Until very late. Like 11.30pm. Couldn’t get proper rest because of these. Otherwise the location was great!
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small room but ok small room but ok small room but ok small room but ok
Stayed 2 nights in Oct 2019

8/10 Good

Mr D J

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, fast C/I and C/O. Suitable for business or leisure.
Stayed 2 nights in Oct 2019

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness, staff & service
Good service, basic but clean, in noisy location
Small room with ‘cruise ship’ style bathroom right on the main road in the heart of town. Good for some, but for me too noisy!! On the positive side: management was quick to respond & moved us to the back of the building which was much quieter! Next time, I think I would prefer to stay away from the Center & closer to Vondelpark!
Stayed 2 nights in Sep 2019

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Randi-Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to everything. very nice breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great breakfast, nice staff, great rooms.
Stayed 1 night in Sep 2019

2/10 Terrible

ZJ, Phoenix, Arizona USA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was No AC at all in this room. There was a very very small fan, when requested for a bigger one they couldn’t provide. No ironing facility, we had to bring the clothes to the lobby to iron. Worse ever place we stayed. Toilets were so dirty and no up to standard.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
For the price it does not offer anything attractive. An awkward room, a fatal bath
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location - very central and easy to get to. The staff was friendly and the rooms sparkling clean. I can highly recommend it!
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Great location,comfortable beds. No air con, outside noise, breakfast so so, bathroom floor gets wet from showering.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Valeria

Be nice please!
I just think that they are kind of cold people. To have their smile it was so hard. The lady in the front desk in our check in was acting like she was handling cows and bulls. Rude. Bad mood. Acting like ‘I do not want to be here’.
Stayed 2 nights in May 2019

10/10 Excellent

Traveller, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in traditional building in central Amsterdam. Was within walking distance to all the museums, canals, etc as well as the Metro and lots of shops and restaurants. The hotel was very clean and quiet. Breakfast was included and was a well stocked buffet with plenty of choice. Only negative was that the hotel was quite expensive.
Stayed 2 nights in May 2019

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Great location. Nice and helpful staff. Clean and well equipped room. Amazing breakfast. WIFI in our room was terrible, no reception and slow speed.
Stayed 8 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Great location, helpful staff. Otherwise, hotel was mediocre; lumpy pillows, weird uncomfortable beds, stains on carpet, banging doors in the hallway outside the room.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Einfach gemühtlich.Wir waren zufrieden.Lage super.
Stayed 3 nights in Apr 2019