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Reviews of Splendid Hotel Lac d'Annecy - Handwritten Collection

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 411 out of 639 reviews" "
Rating 8 - Good. 188 out of 639 reviews" "
Rating 6 - Okay. 29 out of 639 reviews" "
Rating 4 - Poor. 7 out of 639 reviews" "
Rating 2 - Terrible. 4 out of 639 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel right across from Lake Annecy. The staff were attentive and friendly. The location is perfect.
Stayed 2 nights in Apr 2024
Response from Jacques, Référent Qualité on 7 May,2024
Dear Guest We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards,

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in this clean and perfectly sited hotel with a wonderful lake view.. spacious quiet well double glazed room.. excellent breakfast facilities with a huge choice..really enjoyed our stay..
Stayed 5 nights in Mar 2024
Response from Jacques, Référent Qualité on 27 Mar,2024
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

10/10 Excellent

Samer, Salmiya

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Jacques, Référent Qualité on 25 Feb,2024
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so lovely and helpful, room was sound proof and curtains black out, had a great sleep and right in the middle of town. Breakfast was fresh and delicious.
Stayed 1 night in Feb 2024
Response from Jacques, Référent Qualité on 18 Feb,2024
Dear Guest, I want to thank you for taking the time to rate and comment on your experience. The goals of the team at the Splendid Hotel Lac d'Annecy - Handwritten Collection are to offer a quality experience to its guests and we are therefore all extremely happy when the results are praised. Thank you on behalf of the whole team for this very nice comment that motivates us to continue our efforts. Best regards,

10/10 Excellent

Emmanuel

Stayed 4 nights in Jan 2024
Response from Jacques, Référent Qualité on 11 Feb,2024
Cher Monsieur, Toute l'équipe vous remercie pour votre belle notation concernant votre séjour. Nous sommes ravis de lire votre satisfaction et c'est avec joie que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jacques, Référent Qualité on 3 Jan,2024
Chère Madame, Cher Monsieur, Nous sommes ravis de lire que vous avez apprécié votre séjour au Splendid Hôtel Lac d’Annecy - Handwritten Collection. Il est vrai que notre situation est idéale pour profiter de tout ce qu'Annecy peut proposer et qu'en hiver, la vue est imprenable sur le Lac et les montagnes. Bien sincèrement,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in beautiful Annecy
Lovely hotel in beautiful Annecy. Fabulous helpful staff. Excellent location. Thanks for a lovely stay.
Stayed 3 nights in Dec 2023
Response from Jacques, Référent Qualité on 13 Dec,2023
Dear Guest, A big thank you for your positive comment, what a source of motivation for the whole team! It is always a real pleasure to have you with us. We hope to have the pleasure of seeing you again during a future stay and we are extremely grateful for your warm recommendations to Internet users. Sincerely,

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service
the location was central and convenient.
Stayed 4 nights in Dec 2023
Response from Jacques, Référent Qualité on 13 Dec,2023
Dear Guest, Thank you for being our guest and for your review of your stay. We are sorry to hear that your experience did not live up to your expectations due to the issues you didn't feel like describing. Your constructive feedback would have been extremely important and valuable to us as we strive to improve with each stay. Thank you again and we look forward to welcoming you back to our hotel! Sincerely,

10/10 Excellent

Andrea

Stayed 2 nights in Dec 2023
Response from Jacques, Référent Qualité on 13 Dec,2023
Bonjour, Au nom de toute l'équipe, nous vous remercions d'avoir partagé votre retour d'expérience après votre séjour au Splendid Hotel Lac d’Annecy - Handwritten Collection. Nous sommes ravis de lire votre satisfaction et c'est avec plaisir que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

10/10 Excellent

alexander

Stayed 1 night in Nov 2023
Response from Jacques, Référent Qualité on 24 Dec,2023
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

6/10 Okay

Richard

Stayed 1 night in Oct 2023
Response from Jacques, Référent Qualité on 5 Nov,2023
Dear Guest, Thank you for being our guest and for your review of your stay. We are sorry to hear that your experience did not live up to your expectations due to the issues you didn't feel like describing. Your constructive feedback would have been extremely important and valuable to us as we strive to improve with each stay. Thank you again and we look forward to welcoming you back to our hotel! Sincerely,

10/10 Excellent

James, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jacques, Référent Qualité on 28 Oct,2023
Dear Guest, I want to thank you for taking the time to rate your experience. The satisfaction of our customers is our first motivation, so it is a joy to read your comment that will not fail to galvanize our teams. We would be delighted to count you among our guests again, Sincerely,

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent basic hotel. Very helpful staff. Ideally located for exploring to old town. Great facilities for storing bicycles. Excellent municipal parking opposite the hotel. Ideal facility for exploring Annecy and as a base for cycling around the lake
Stayed 3 nights in Oct 2023
Response from Jacques, Référent Qualité on 28 Oct,2023
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in a convenient location. Plenty of food options. Charlene at front deck was friendly, helpful and efficient. Keep up the great work.
Stayed 2 nights in Oct 2023
Response from Jacques, Référent Qualité on 18 Oct,2023
Dear Guest, We are happy to hear that you enjoyed your stay with us and appreciated the wonderful location. Thank you for mentioning our welcoming personnel. All your remarks have been shared with my colleagues in the relevant department. Your feedback is very important to us since it will help us raise the bar of our service in the future. Looking forward to welcoming you in a very near future,

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Large rooms, great location and excellent service. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Jacques, Référent Qualité on 10 Oct,2023
Dear Guest, I want to thank you for taking the time to rate and comment on your experience. The goals of the team at the Splendid Hotel Lac d'Annecy - Handwritten Collection are to offer a quality experience to its guests and we are therefore all extremely happy when the results are praised. Thank you on behalf of the whole team for this very nice comment that motivates us to continue our efforts. Best regards,

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Was a great hotel, location was perfect, staff was so nice, even let you use their paddle board!
Stayed 1 night in Sep 2023
Response from Jacques, Référent Qualité on 8 Oct,2023
Dear Guest We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards,

10/10 Excellent

Ching Yee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and room spacious
Stayed 2 nights in Oct 2023
Response from Jacques, Référent Qualité on 8 Oct,2023
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

10/10 Excellent

George

Stayed 3 nights in Sep 2023
Response from Jacques, Référent Qualité on 22 Oct,2023
Cher Monsieur, Au nom de toute l'équipe, nous vous remercions d'avoir partagé votre retour d'expérience après votre séjour au Splendid Hotel Lac d’Annecy - Handwritten Collection. Nous sommes ravis de lire votre satisfaction et c'est avec plaisir que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

10/10 Excellent

PHIL

Stayed 1 night in Sep 2023
Response from Jacques, Référent Qualité on 2 Oct,2023
Cher Monsieur, Toute l'équipe vous remercie pour votre belle notation concernant votre séjour. Nous sommes ravis de lire votre satisfaction et c'est avec joie que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Nathalie - Responsable hébergement on 18 Sept,2023
Thank you Susan!

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent service and great location. Would return.
Stayed 2 nights in Sep 2023
Response from Nathalie on 11 Sept,2023
Hello CynthiaThank you very much for this amazing feedback :)We can not wait to welcome you again!

6/10 Okay

LAURENT

Stayed 1 night in Sep 2023
Response from Nathalie on 11 Sept,2023
Dear Laurent, Thank you for your notation. If you want to share more information about your trip do not hesitate to contact us !

8/10 Good

Rolf Erik

Stayed 4 nights in Aug 2023
Response from Jacques, Référent Qualité on 29 Aug,2023
Dear Guest, I want to thank you for taking the time to rate your experience at the Splendid Hotel Lac d'Annecy- Handwritten collection. The satisfaction of our customers is our first motivation, so it is a joy to read your comment. We would be delighted to count you among our guests again, Sincerely,

10/10 Excellent

Valentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, modern & quiet!! Great Rooms!
Stayed 1 night in Aug 2023
Response from Jacques, Référent Qualité on 26 Aug,2023
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

10/10 Excellent

Peter

Stayed 2 nights in Aug 2023
Response from Jacques, Référent Qualité on 27 Aug,2023
Dear Guest, I want to thank you for taking the time to rate your experience. The goals of the team at the Splendid Hotel Lac d'Annecy - Handwritten Collection are to offer a quality experience to its guests and we are therefore all extremely happy when the results are praised. Thank you on behalf of the whole team for this very nice comment that motivates us to continue our efforts. Best regards,

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and supportive staff
Stayed 1 night in Aug 2023
Response from Jacques, Référent Qualité on 27 Aug,2023
Dear Guest, We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jacques, Référent Qualité on 27 Aug,2023
Cher Monsieur, Nous vous remercions sincèrement pour cet avis qui nous touche énormément. Nous faisons toujours le maximum pour que le séjour de nos hôtes soit à la hauteur de leurs attentes. Votre satisfaction est primordiale à nos yeux. Au plaisir de vous accueillir à nouveau au Splendid Hôtel Lac d’Annecy - Handwritten Collection. Meilleures salutations,

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, very friendly staff would definitely return
Stayed 2 nights in Jul 2023
Response from Jacques, Référent Qualité on 26 Jul,2023
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Front desk staff was super!
Stayed 2 nights in Jul 2023
Response from Jacques, Référent Qualité on 18 Jul,2023
Dear Guest We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfect location My room was wonderful My dad's room had two stairs to the bed- dangerous Staff was nice Walked to everything was the best!
Stayed 2 nights in Jul 2023
Response from Jacques, Quality referent on 16 Jul,2023
Dear Guest, I want to thank you for taking the time to rate and comment on your experience. The goals of the team at the Splendid Hotel Lac d'Annecy - Handwritten Collection are to offer a quality experience to its guests and we are therefore all extremely happy when the results are praised. Thank you on behalf of the whole team for this very nice comment that motivates us to continue our efforts. Best regards,

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located
Stayed 2 nights in Jul 2023
Response from Jacques, Référent Qualité on 18 Jul,2023
Dear Guest, We are happy to hear that you enjoyed your stay with us and appreciated the wonderful location. Your feedback is very important to us since it will help us raise the bar of our service in the future. Looking forward to welcoming you in a very near future,

10/10 Excellent

Scott

Stayed 2 nights in Jun 2023
Response from Jacques, Référent Qualité on 3 Jul,2023
Dear Guest,On behalf of the entire team, we thank you for sharing your feedback after your stay at the Splendid Hotel Lac d'Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with pleasure that we welcome you again. See you soon among us! Sincerely,

8/10 Good

Nicolas

Stayed 2 nights in Jun 2023
Response from Jacques, Référent Qualité on 3 Jul,2023
Dear Guest, The whole team thanks you for your beautiful rating for your stay. We are delighted to read your satisfaction and it is with joy that we welcome you again. See you soon among us! Sincerely,

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, well equipped and really comfortable. Great location to walk to the Lake or into town
Stayed 3 nights in Jun 2023
Response from Jacques, Référent Qualité on 3 Jul,2023
Dear Guest, A big thank you for your positive comment, what a source of motivation for the whole team! It is always a real pleasure to have you with us. We hope to have the pleasure of seeing you again during a future stay and we are extremely grateful for your warm recommendations to Internet users. Sincerely,

10/10 Excellent

Irene

Stayed 2 nights in Jun 2023
Response from Jacques, Référent Qualité on 1 Jul,2023
Chère Madame, Au nom de toute l'équipe, nous vous remercions d'avoir partagé votre retour d'expérience après votre séjour au Splendid Hotel Lac d’Annecy - Handwritten Collection. Nous sommes ravis de lire votre satisfaction et c'est avec plaisir que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

10/10 Excellent

Joseph

Stayed 3 nights in Jun 2023
Response from Jacques, Référent Qualité on 30 Jun,2023
Dear Guest, The whole team thanks you for your beautiful rating regarding your experience at the Splendid Hotel Lac d’Annecy - Handwritten Collection. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

10/10 Excellent

Fabio

Stayed 3 nights in Jun 2023
Response from Jacques, Référent Qualité on 27 Jun,2023
Dear Guest, I want to thank you for taking the time to rate and your experience. The satisfaction of our customers is our first motivation. We would be delighted to count you among our guests again, Sincerely,

10/10 Excellent

Gayeong

Stayed 1 night in Jun 2023
Response from Jacques, Référent Qualité on 27 Jun,2023
Dear Guest We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards

10/10 Excellent

SHUYI

Stayed 3 nights in Jun 2023
Response from Jacques, Référent Qualité on 25 Jun,2023
Dear Guest, We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards

10/10 Excellent

Marva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in a great location. It’s better in person than online. Staff was exceptional.
Stayed 1 night in Jun 2023
Response from Jacques, Référent Qualité on 7 Jun,2023
Dear Guest, We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards,

10/10 Excellent

Christopher

Stayed 2 nights in Jun 2023
Response from Jacques, Référent Qualité on 7 Jun,2023
Cher Monsieur, Nous vous remercions de nous avoir accordé ces quelques minutes afin de nous partager votre expérience au Splendid Hotel Lac d’Annecy - Handwritten Collection. Nous sommes ravis de lire que votre séjour chez nous ai été à la hauteur de vos attentes. Encore un grand merci pour votre temps et votre confiance, A très bientôt nous l'espérons,

10/10 Excellent

Eric

Stayed 2 nights in May 2023
Response from Jacques, Référent Qualité on 30 May,2023
Cher Monsieur, Toute l'équipe vous remercie pour votre belle notation concernant votre séjour. Nous sommes ravis de lire votre satisfaction et c'est avec joie que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

10/10 Excellent

Antonio

Stayed 2 nights in May 2023
Response from Jacques, Référent Qualité on 23 May,2023
Cher Monsieur, Au nom de toute l'équipe, nous vous remercions d'avoir partagé votre retour d'expérience après votre séjour au Splendid Hotel Lac d’Annecy - Handwritten Collection. Nous sommes ravis de lire votre satisfaction et c'est avec plaisir que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

8/10 Good

Donald

Stayed 5 nights in May 2023
Response from Jacques, Référent Qualité on 23 May,2023
Cher Monsieur, Toute l'équipe vous remercie pour votre belle notation concernant votre séjour. Nous sommes ravis de lire votre satisfaction et c'est avec joie que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

8/10 Good

Melanie

Stayed 1 night in May 2023
Response from Jacques, Référent Qualité on 17 May,2023
Chère Madame, Toute l'équipe vous remercie pour votre belle notation concernant votre séjour. Nous sommes ravis de lire votre satisfaction et c'est avec joie que nous vous accueillerons de nouveau. A très bientôt parmi nous ! Très cordialement,

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Close to attractions!
Stayed 1 night in May 2023
Response from Jacques, Référent Qualité on 17 May,2023
31 Dear Guest, I want to thank you for taking the time to rate and comment on your experience. The satisfaction of our customers is our first motivation, so it is a joy to read your comment that will not fail to galvanize our teams to whom we have already transmitted your feedback. We would be delighted to count you among our guests again, Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A splendid hotel with a splendid name
The name does this place justice. We had a splendid stay and enjoyed every minute. Comfortable and spacious rooms, very friendly staff and a very convenient location
Stayed 3 nights in May 2023
Response from Nathalie - Responsable hébergement on 16 May,2023
Dear Guest We sincerely thank you for these few words that go straight to our hearts. We always do our utmost to ensure that the stay of our guests lives up to their expectations. We look forward to welcoming you back to the Splendid Hotel Lac d'Annecy - Handwritten Collection. Best regards

2/10 Terrible

Vinicio

Stayed 2 nights in Apr 2023
Response from Jacques, Référent Qualité on 28 May,2023
Dear guest, Your opinion is essential and allows us to perfect our services so that you have a pleasant stay.We regret your rating and would have liked to have had a detailed feedback of your experience at the Splendid hotel Lac d'Annecy. I hope that we will have the opportunity to fully satisfy you during your next stay (by taking advantage of our new Fitness Area, Sauna, catering offer in our bar or room service) . Sincerely,

6/10 Okay

Emmanuel

Stayed 1 night in Apr 2023
Response from Nathalie - Responsable hébergement on 9 May,2023
Bonjour Emmanuel, Nous vous remercions d'avoir pris le temps de nous noter suite à votre séjour.Néanmoins si vous souhaitez me donner plus d'informations sur ce qui aurait pu rendre votre séjour encore meilleur n'hésitez pas à revenir vers moi.

10/10 Excellent

Florencia

Stayed 3 nights in Apr 2023
Response from Nathalie - Responsable hébergement on 9 May,2023
Cher Monsieur, Je tiens à vous remercier d’avoir pris le temps de noter et de commenter votre expérience.