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Reviews of Mil Flores Luxury Design Hotel

4.5 out of 5
Mil Flores Luxury Design Hotel
3a. Calle Oriente No. 16 A, Antigua Guatemala, Sacatepéquez

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 37 reviews" "
Rating 8 - Good. 8 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from GM on 15 Jan,2020
Muchas gracias por su comentario, es un placer servirles.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from GM on 2 Nov,2019
Gracias por su comentario.

10/10 Excellent

Alvaro, Antigua Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best serves ever! Staff was excellent and very understanding......there when needed and gone when not needed
Stayed 1 night in Sep 2019
Response from GM on 4 Oct,2019
Alvaro thanks a bunch for such a great comment, please come back soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, every detail is accounted for and the staff goes beyond friendly to make you feel welcome and very well taken care of.
Stayed 1 night in Mar 2019
Response from GM on 16 Apr,2019
We thank you for choosing us, we hope that you come back soon and refer us to your friends.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the exclusivity and unique nature: I think there were maybe six total, entirely unique suites.
Stayed 3 nights in Mar 2019
Response from GM on 16 Apr,2019
Thank you so much for your comment, we are currently buying new beds, linens and more. To provide the real comfort you all need.

10/10 Excellent

Arturo, Guatemala City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Couldnt have experienced a better stay! Everything went perfect! Excellent staff!
Stayed 1 night in May 2018
Response from Orlando Mendoza on 30 May,2018
Thank you for choosing us for your stay in Antigua. We are getting ready for your next stay

10/10 Excellent

JP, costa rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like home!
Amazing colonial architecture, impeccable. The staff make you feel like home always pending of you. The manager very friendly help you to have the best experience in Antigua
Response from GM on 2 Nov,2019
Thank you for your comment.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this place if you can
The hotel was in a convenient and safe location and had a pretty and cozy design. The included morning breakfast was tasty and the fruit was very fresh. The staff that worked during the day were also very accommodating however the man that worked at night not only charged us for everything including coffee and water but also tried to have us pay an extra 135 dollars at the end of the trip for NO reason. Our room was also small and the lighting was horrible, especially in the bathroom, making it difficult to get ready. More importantly we did not have hot water for the first three days of our stay, with few apologies. The hot tub was cold as well. The pool was dirty and not swimmable. What was not cold was the air conditioning, but it did make a lot of noise. There are a few cozy locations to hang out around the hotel, however the few guests that were staying at the hotel decided to sit at the table right outside of our room, waking us up early in the morning and allowing very little privacy. I am usually not picky where I stay when on vacation and look for a safe and convenient place but I would definitely stay at a different location if I was to visit Antigua again.

10/10 Excellent

Maria E De La, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel
We went to a wedding and stay the night at Mil Flores. It was a great experiencia. The hotel is beautiful, clean, their staff is no very nice, always trying to help you in any way you want, and like trying to guess what you want. I truly recommend this hotel. I great location, on the main street of Antigua, parking, very nice breakfast, great toiletries. Lòccietane. I was greatly impressed and had a beautiful time. Stay, you won´t regret it, on the contrary you would want to come back. Maria

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mil Flores
Wonderful service, peaceful grounds, great massage!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good for sleep, but the space was to small
Not what I was specting, but everything was good. Breakfast included and the restaurant is nice.

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well done
A small boutique hotel, completely full service, very well crafted and designed with multiple out door and indoor nooks to read or breakfast in. Rooms very well appointed but sometimes too plush. Just 3 blocks from the center of the historic zone, restaurants, everything.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Carlos, Guatemala City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most beautiful boutique hotel in Antigua
Antigua, Guatemala has beautiful hotels to stay in, both big ones and small ones. Although Mil Flores is one of the most expensive ones, once you are inside you can see that every detail is worth your money. It is a small luxury boutique hotel with beautiful colonial architecture (a lot of it original) and exquisite attention to detail in their decor. The personell were very kind and attentive. We felt as in a private home. The next time that my wife and I stay in Antigua, we will go back to Mil Flores.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! 5 stars.
Nice hotel. Excellent stay. Romantic ambient. Highly recommended.
Response from Administration Mil Flores on 11 Apr,2015
Thank you for your comment. For Mil Flores Luxury Design Hotel is very important. We are known for our unique spaces make and especially your stay total pleasure. Waiting for you to serve you in the future stay. Sincerely yours,

8/10 Good

JuanMarquez

Travelled with family
Liked: Cleanliness, staff & service, amenities
Preciosas instalaciones. Sin Embargo por estar en la calle principal, apenas logramos dormir, el ruido y vibración de los carros. Es como querer dormir en un terremoto.
Stayed 1 night in Jan 2020
Response from GM on 15 Jan,2020
Señor Marquez gracias por su comentario, espero que con la noche de cortesia en la otra suite que le dimos haya cambiado su experiencia.

10/10 Excellent

Ramiro, Guatelmala City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La exclusividad del hotel es muy atractiva, su ubicación es excelente, se puede caminar a todo, la comida excelente y el servicio sin lugar a duda de primera categoría
Stayed 1 night in Dec 2019
Response from GM on 28 Dec,2019
Muchisimas gracias por su comentario. Es un placer servirles

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
El jacussi no servia, el ruido del aire acondicionado es muy fuerte, el desayuno que incluye es muy pobre y lo adicional es muy caro, no había café en la habitación ni los utensilios d cualquier 5 estrellas
Stayed 1 night in Nov 2019
Response from GM on 8 Dec,2019
Gracias por sus comentarios.

8/10 Good

JUAN

Liked: Staff & service, property conditions & facilities, room comfort
Opinion
Podría estar más limpio y están remodelando
Stayed 1 night in Oct 2019
Response from GM on 2 Nov,2019
Gracias por su comentario.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from GM on 4 Oct,2019
Jorge thanks a lot for your rating

10/10 Excellent

Ignacio, CDMX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso y lo tienen en perfectas condiciones de mantenimiento y el personal es tremendamente amable.
Stayed 3 nights in Sep 2019
Response from GM on 6 Nov,2019
Thank you so much for your comment.

10/10 Excellent

Edvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from GM on 4 Oct,2019
Thank you so much for your rating, is always a pleasure to serve you

8/10 Good

L&P, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bonito, Estilo Boutique, mal wifi
El hotel es muy bonito, muy bien ubicado. La habitacion y el servicio son excelentes, lo unico por mejorar es la conexion a internet, practicamente no tuvimos internet en la habitacion. El desayuno incluido es un desayuno “tipico chapin”. Muy bien preparado pero se puede volver monotono despues de unos dias, deberian tener mas opciones.
Stayed 2 nights in May 2018
Response from Director on 17 May,2018
Agradecemos sus comentarios, sin duda los tomaremos en cuenta y le invitamos a probar una proxima estadia.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Privado, elegante y buena ubicación
Exclente atención! Bonitas habitaciones ! Muy buen desayuno buffe! Privado el ambiente y muy céntrico! Lo recomiendo
Response from Orlando Mendoza on 18 Apr,2018
Muchas gracias por su comentario, esperamos que vuelvan pronto.

10/10 Excellent

Henry Noè

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuloso! Experiencia memorable....
En primer lugar el upgrade sorpresa! Y los detalles de las personas siempre dispuestas a atenderte...lugar mágico, la vista a los volcanes increible desde el area de piscina!!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Baño con problemas de olor del drenaje no tuvimos agua caliente no servia el teléfono no me dieron factura

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo pero un par de comentarios..
Bien lo único es que la habitación estaba un poco húmeda y el mini-bar estaba vacío cuando en la descripción dice que las habitaciones incluyen el contenido del bar. Por lo demás es un hotel muy lindo y las habitaciones muy cómodas.

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo y Privado
Comodo y privado

10/10 Excellent

Verne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cómodo
Nos encanto el servicio, muy personalizado. Las habitaciones son súper cómodas y el ambiente es tranquilo. La hubicacion es súper céntrica y todo está cerca.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel increíble en antigua.
La estancia la describiría como perfecta. A toda situación que teníamos, la respuesta siempre era si con un sentido de servicio de primera. La habitacion super bien decorada, donde casa detalle lo deja a uno perplejo. Don Antonio, un gran anfitrión.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo y cómodo... 100% recomendado
No conocíamos el hotel y simplemente quedamos fascinados! Cuando llegamos nos enseñaron la habitación que habíamos reservado y era muy pequeña y sin ningún costo adicional nos hicieron un upgrade a otra suite más grande! El servicio es muy bueno y el desayuno espectacular! Vale la pena reservar este hotel, sin duda regresaremos!

10/10 Excellent

José, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De lo mejor en Antigua Guatemala
Excelente ambiente!!! Bonita escapada en parejas!!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bonito pero overpriced
El hotel es bonito pero no es como lo anuncian. No hay restaurante ni tampoco servicio de comida al cuarto. La piscina estaba sucia. El desayuno que es incluido estaba mediocre. . . Las habitaciones son grandes pero no tienen mini bar ni cocina como anunciaba en los detalles. De luxury solo tiene el precio. Lo que si esta muy bueno es el servicio pero para el precio que cobran no me parece que vale eso.

8/10 Good

Javier, México DF

Liked: Cleanliness, staff & service, room comfort
Muy buen hotel en Antigua Guatemala
El hotel esta excelentemente localizado, el personal es muy cordial y servicial. La única observación que tengo es que necesitan darle mantenimiento a las habitaciones.

10/10 Excellent

Juan Pablo, Santiago de Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó. Romántico y además muy funcional.
Lo pasamos excelente. El hotel es bien pequeño, solo 6 habitaciones, lo que hace que el servicio sea personalizado. Las personas que trabajan en el hotel se esfuerzan mucho por hacer tu estadía muy placentera. El hotel tiene buenas instalaciones y es muy privado. Además que la ubicación es muy buena, está cerca de todo. Es limpio y lindo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excelente ubicación
El hotel decorado a la perfección. El servicion sumamente atento a nuestras necesidades. No les recomendamos quedarse en la habitación Los Lirios, pues la ventana da a la calle de entrada a la Antigua, y la vibración de los carros al pasar no permite descansar. La mejor habitación del hotel se llama Las Rosas.
Response from Administracion on 3 Jan,2015
Agradecemos el tiempo que ha dedicado en darnos sus comentarios. Para Mil Flores su opinion es importante, nuestra misiòn es hacer que su estancia sea de total placer. Por lo que porfavor dejenos saber sobre su proxima visita y poderle ubicar su habitacion de preferencia. Esperandole en su futura estancia. Atentamente, Hotel Mil Flores Luxury Design Hotel