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Reviews of Richmond Hotel Aomori

3 out of 5
Richmond Hotel Aomori
1-6-6 Nagashima, Aomori, Aomori

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 122 reviews" "
Rating 8 - Good. 35 out of 122 reviews" "
Rating 6 - Okay. 7 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Richmond always meets expectations and the Aomori branch does not disappoint. The hotel is located within a mile from the Aomori train station, making it a nice walk or a very cheap taxi ride if you have luggage. The shopping arcade is within this walking distance, so there is no shortage of things to see and shop for after you check in. The room was clean and spacious(especially the bathroom), easily fitting two with 2 big suitcases. The Richmond is famous in our minds for the reasonably priced breakfast buffet which we took advantage of every day of our stay. We actually missed our first day due to a flight change, and although we missed out on a last minute refund, the front desk had chocolate and cookie omiyage as consolation for both me and my wife. The Richmond will always be one of the top places for us to stay anywhere in Japan.
Stayed 3 nights in Jan 2024
Response from Front Clerk Ono on 21 Feb,2024
Thank you for staying at the Richmond Hotel Aomori. We are pleased to hear that your arrival will be delayed by one day, so we have prepared a souvenir for your breakfast use. We are glad you enjoyed your stay with us. When you come to Aomori again, we will strive to improve our service so that you can have a more comfortable stay than this time. We sincerely look forward to your next visit.

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Yujin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. The amenities and service were good. The free apple juice from the drink machine on our floor was nice. The restaurants, bakery, cafe, and Lawson downstairs were very convenient. Had a slight technology issue with the self check-in/payment which required some quick re-programming with the card.
Stayed 2 nights in Aug 2023

10/10 Excellent

Parida

Stayed 1 night in Jan 2023

2/10 Terrible

Eric

Disliked: Staff & service, property conditions & facilities, room comfort
Absolutely horrible customer service. Don't expect any follow-up if you ask questions to the staff from abroad.
Stayed 5 nights in Oct 2022
Response from フロント 中村 on 25 Oct,2022
Thank you for choosing Richmond Hotel Aomori.We apologize for any inconvenience caused during your stay.We are acutely aware of our inadequate service to our guests.We will put more effort into staff training and strive to make our hotel a more comfortable place to stay for our guests.

8/10 Good

Daniel

Stayed 1 night in Jul 2022

8/10 Good

Sangeun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from フロント村田 on 20 Aug,2022
ご利用ありがとうございます。ご評価ありがとうございました。

10/10 Excellent

EMMANUEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Thank you.
Stayed 4 nights in Apr 2022
Response from フロント村田 on 22 May,2022
ご利用ありがとうございます。ご意見ありがとうございました。

8/10 Good

Jayaraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a centralized location.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
街の中心からは少し離れますが青森駅から徒歩圏内で、飲食店も多く不便さは感じられません
Stayed 1 night in Jun 2021
Response from フロント　田邉 on 27 Jun,2021
私共ホテルをご利用いただきありがとうございます。 駅から徒歩では遠い為、大変ご足労をおかけいたしまして申し訳ございません。 周辺に飲食店が多い為、お食事に行かれる際には便利でございます。 この度は、ご利用いただき誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2021
Response from RichmondhotelAomori on 16 May,2021
This time, thank you for staying with Richmond Hotel Aomori. We are looking forward to your next visit. This time, I have you contribute it while you’re busy and really appreciate you. Best Regards, General Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from リッチモンドホテル青森　田邉 on 8 May,2021
この度はリッチモンドホテル青森をご利用いただき、誠にありがとうございます。 またのご利用をお待ちしております。

10/10 Excellent

Aiyappa, Tokyo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very conveniently located to Aomori station and shopping center.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Very modern new design. Sleek and comfortable.
Stayed 1 night in Nov 2019
Response from Front desk Sakanakura on 22 Nov,2019
Dear Anonymous Thank you for your reservation this time. Thank you very much for your compliment. We will continue working to meet your expectations. We look forward to seeing you again.

10/10 Excellent

Katutoshi

Liked: Staff & service, property conditions & facilities
ありがとうございました。
Stayed 1 night in May 2024

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

minako

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルはとても綺麗で素敵なお部屋でした。フロント前にあるアメニティも充実していてよかったです。青森駅から少し遠いので高齢の母がいたのでタクシーを使いましたが、歩いても20分くらいで行けるようです。是非また利用したいと思えるホテルです。
Stayed 1 night in Apr 2024

10/10 Excellent

OMIYA

Liked: Cleanliness, staff & service, property conditions & facilities
綺麗だし、設備も不満はなくとても良かったです。
Stayed 2 nights in Apr 2024

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で広くてリーズナブルです。
Stayed 2 nights in Apr 2024

6/10 Okay

MOE

Stayed 1 night in Mar 2024

10/10 Excellent

Yuuich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で静か！サイコー！
Stayed 1 night in Mar 2024
Response from リッチモンドホテル青森 on 23 Mar,2024
この度はリッチモンドホテル青森にご宿泊いただきありがとうございます。快適にお過ごしいただけたご様子、とてもうれしく思います。先日から設置いたしました紅茶バーはご利用いただけましたでしょうか。少し珍しいものから王道のものまで取り揃えております。お好みの紅茶をぜひ見つけてみてはいかがでしょうか。ご投稿にお時間をいただきありがとうございます。お褒めの言葉に甘んじることなく、みなさまにより一層ご満足いただけるよう精進してまいります。またのお越しを心よりお待ちしております。フロント木戸支配人

8/10 Good

TOMOYA

Stayed 1 night in Mar 2024

8/10 Good

???

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
清潔感のあるホテルでした
Stayed 1 night in Jan 2024
Response from フロント村田 on 24 Jan,2024
この度はリッチモンドホテル青森にご宿泊・ご評価いただき誠にありがとうございます。またのご宿泊を心よりお待ちしております。

10/10 Excellent

KOJI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Junichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Naoki

Stayed 1 night in May 2023

10/10 Excellent

Atsushi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
清潔感があってよかった。
Stayed 1 night in May 2023

4/10 Poor

Sohshin

Disliked: Amenities, property conditions & facilities
青森駅からかなり遠く、列車利用の場合はアクセスが良いとはいえない。 ホテル周辺はお店が少なく、食事や買物にも少々難儀するだろう。 車アクセスが前提という感じである。 フロントでの情報入力機材は感度が悪い上に単語の変換変換精度も良くないため、入力にかなりの時間を取られる。とてもスムーズとはいえない。 客室は広め、ユニットバスも広めだが、ユニットバスのバスタブの底に切ってあるエンボスは摩耗しているため、滑って転倒するリスクがある。 客室内の設備は全般的に古めなので、PC等を持ち込んでの作業をしようとすると少々不便に感じるところがある。Wi-Fiの設備もあるが、速度が遅いためあまり役に立つとは言えない。結局、スマホのテザリングより速い速度が出ることは無かった。 東北地方にある他のリッチモンドホテルの立地や設備が良かっただけに、そのレベルを期待しているとかなり裏切られることになる。何となくリッチモンドホテルではない感じが拭えなかった。
Stayed 1 night in Apr 2023

10/10 Excellent

りゅうのすけ

Stayed 1 night in Mar 2023

10/10 Excellent

YOJI

Stayed 1 night in Jan 2023

6/10 Okay

KOTA

Stayed 1 night in Oct 2022

10/10 Excellent

Junho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from フロント　田邉 on 18 Oct,2022
ご利用ありがとうございます。ご意見ありがとうございました。

8/10 Good

yuji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は古くなっていますが、それを感じさせないほど、スタッフよ対応は素晴らしいと思います。
Stayed 1 night in Sep 2022

8/10 Good

Akio

普通でした。空港からは便利ですが、駅からは距離があります。
Stayed 2 nights in Sep 2022

6/10 Okay

KENJI

Stayed 1 night in Apr 2022

10/10 Excellent

REIKO

Liked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

AKIHITO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食がすごくおいしい
ホテルの周り： １階にはコンビニがあり非常に便利です。 １階にはパン屋さんやレストランがありました。 ホテルの隣にはそば屋があり十割そばがおいしかったです。 ホテル： 朝食はビュッフェスタイルでした。感染対策もしっかりされており安心して利用できました。クロワッサンがおいしく朝から満足でした。サラダもおいしく青森の具材を使った朝食がありました。 また利用したいです
Stayed 3 nights in Aug 2022

10/10 Excellent

Wooi Chin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I enjoyed our stay at the Richmond hotel during our visit to Aomori. It is clean, centrally located, friendly stuff with great price. Would definitely pick Ricmond hotel for our future trip.
Stayed 1 night in Aug 2022
Response from フロント　村田 on 23 Aug,2022
Thank you for your evaluation.We are pleased to hear that you had a pleasant stay with us.We look forward to welcoming you again.

10/10 Excellent

Wooi Chin

Stayed 1 night in Aug 2022
Response from フロント　田邉 on 22 Aug,2022
ご利用ありがとうございます。ご評価ありがとうございました。

10/10 Excellent

KEIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from フロント村田 on 20 Aug,2022
ご利用ありがとうございます。ご評価ありがとうございました。

6/10 Okay

Jin

Stayed 1 night in Jun 2022

8/10 Good

MASAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

SHINOBU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from フロント村田 on 22 May,2022
ご利用ありがとうございます。ご意見ありがとうございました。

8/10 Good

KAZUNORI

Travelled with partner
Liked: Cleanliness, staff & service
スマホの充電器がありましたが、壊れてました。
Stayed 1 night in May 2022
Response from フロント 米田 on 17 May,2022
この度はリッチモンドホテル青森をご利用いただきまして誠にありがとうございます。 室内の充電器に不備があり、大変申し訳ございません。 今後このような事がないよう、チェック体制を強化し、ご提供して参ります。 しかしながら、「良い」との評価をいただきましたこと、大変うれしく思っております。 またのお越しをスタッフ一同心よりお待ち申し上げております。 この度はご投稿頂きありがとうございました。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全体印象
車の駐車場が少し遠くにあり狭い駐車場で在ることと、ホテル・ロビーが５Fに在ることが不便に感じました。他は何の問題もありません。
Stayed 1 night in May 2022
Response from フロント村田 on 22 May,2022
リッチモンドホテル青森をご利用いただき誠にありがとうございます。駐車場・フロントまでご足労をお掛けいたしました。ご滞在中はごゆるりとお過ごしいただけたのであれば幸いでございます。またのお越しをお待ち申し上げております。ご投稿ありがとうございました。

8/10 Good

Susumu, Sagamihara

Stayed 1 night in May 2022