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"Room was gorgeous with the open air bath on a balcony overlooking Mount Fuji. The staff was extremely hospitable and professional. "

"The room conditions were excellent, exceeding my expectations. The staff were very helpful and the transportation services were very efficient; above all, it helped us to relax."

"The property is right up next to the mountain,and will need to drive or make use of the Uzi Bus system to get to the locality ,but this makes it very unique. "

"Amazing experience and would visit again in a heartbeat."

"Great hotel room and staffs. "

"Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!"

"I am glad I choose this hotel, it made us feel so pampered ! the room are great,we loved the Japanese traditional style room,that is one reason I picked this hotel. the area is a bit remote but with shuttler service that hotel provide, it work out very well. the Onsen was two thumb up,my and my two daughter enjoy the serenity every night,felt relaxed and rejuvenated.wish we can stay there forever. all the staff are very friendly and helpful I also really apricated their pronto attitude and the efficient manner,you asked an extra towel,in a second their are right at your door. I added the breakfast in our stay and it was a really nice experience too! we will stay there again when we go back to Hakone"

"Clean room, enjoyed the amenities "

"早餐和晚餐非常棒, 溫泉也很舒服, 房間比預期的小一些"