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This hotel is very comfortable and clean. There is a stop for the Hop on hop off your bus right outside the door which was great. Not many dining options around but there were a couple of good restaurants. Overall great experience.
Response from Evelina Nikolarakou, Guest Service Manager on 2 May,2024
Dear Esteemed Guest,Greetings from sunny Greece!We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager
Our first night stay was okay. The staff was friendly and our room was nice.
We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind.
I would not recommend staying at this hotel.
Brittany
Stayed 1 night in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 2 May,2024
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager
2/10 Terrible
Brittany
Travelled with partner
29 Apr,2024
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Our first night stay was okay. The staff was friendly and our room was nice.
We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind.
I would not recommend staying at this hotel.
Brittany
Stayed 2 nights in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 2 May,2024
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager
This hotel is excellent! The rooms are great! The service amazing
GUS
Stayed 6 nights in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 30 Apr,2024
Dear Mr. Armenakis,Greetings from Grand Hyatt Athens,Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It is truly gratifying to know that every aspect of your stay, from the facilities, to the rooms and the service met your expectations to perfection. We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager
Response from Evelina Nikolarakou, Guest Service Manager on 26 Apr,2024
Dear valuable guest,Thank you for your glowing review! We are thrilled you enjoyed the majestic Acropolis view.The kind words about our scenery truly make our day.I will be sure to share your praise with our team.We'd love to welcome you back in the near future to create more unforgettable moments!
Response from Evelina Nikolarakou, Guest Service Manager on 26 Apr,2024
Dear valuable guest,Thank you for sharing your fantastic experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!
The room was good until i looked under the bed , there was a thick film of dirt under there . I happed to look my second to last day so i didn’t complain , just packed up my stuff and got ready to leave . Other than that it was a good stay the shower was a little tricky.
Jessica
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Athens on 21 Apr,2024
Dear Guest,Thank you for sharing your experience. We take all feedback seriously and are looking into the concerns you've raised. Our goal is to ensure every guest has a seamless stay. We appreciate your patience as we address this matter internally.Warmest regards,Nancy MakriGuest relations Manager
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager
Very good hotel, very good breakfast with amazing views, great facilities specially swimming pool and spa facitilities were really good for the kids
Choudhry Yasir
Stayed 3 nights in Apr 2024
Response from Grand Hyatt Athens on 21 Apr,2024
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards, Nancy MakriGuest Relations Manager
6/10 Okay
Hannah
Travelled with family
13 Apr,2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was super nice, breakfast was great with beautiful views from rooftop breakfast room. Only concern was very small bathroom/shower door not able to block water splashing at all, bedroom would be wet even you are super careful
Hannah
Response from Grand Hyatt Athens on 21 Apr,2024
Dear Guest, Thank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy MakriGuest Relations Manager
Dear Mr. Nicolas, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager
10/10 Excellent
Justin Wallace
28 Mar,2024
Justin Wallace
Stayed 5 nights in Mar 2024
Response from Grand Hyatt Athens on 21 Apr,2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager
6/10 Okay
Yihang
26 Mar,2024
Yihang
Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on 31 Mar,2024
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards, Nancy Makri
2/10 Terrible
QIUPING
16 Mar,2024
QIUPING
Stayed 3 nights in Dec 2023
Response from Grand Hyatt Athens on 19 Mar,2024
Dear Guest,We value your feedback immensely as it helps us identify areas for improvement. Your comments have been shared with our management team for further review and action.We would like to extend a personal invitation for you to contact us directly to discuss your concerns in more detail. Your satisfaction is our top priority, and we are committed to addressing any issues you may have experienced during your stay.Please feel free to reach out to us at and we will be more than happy to assist you in any way we can.Warm regards,Nancy MakriGuest Relations Manager
Grand hyatt is clean, spacious, has plenty of amenities, friendly staff. Nice location , nice and calm. Near city center.
Maria Pilar
Stayed 5 nights in Mar 2024
Response from Grand Hyatt Athens on 16 Mar,2024
Dear Mrs. Pilar,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager
4/10 Poor
David, Roseville
Business traveller, Travelled with group
12 Mar,2024
Very regrettable experience to stay at this hotel. Don't book
David
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Athens on 31 Mar,2024
Dear Guest,We apologize for any inconvenience caused. Please feel free to contact us directly to address this matter.Kind regards,Nancy Makri Guest Relations Manager
Didn’t have a good view.Room was clean,but bathroom fan wasn’t working well. Could sense the smell of humidity.Signs of aging hotel are significant in the room.
Denys
Stayed 3 nights in Mar 2024
Response from Grand Hyatt on 12 Mar,2024
Dear Guest Denys, hank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy Makri, Guest Relations Manager
Dear Guest Vasilios, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manage
Dear Guest, Thank you for sharing your experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!Warmest regards, Nancy MakriGuest Relations Manager
10/10 Excellent
judith
4 Mar,2024
judith
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Athens on 25 Mar,2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager
10/10 Excellent
David
3 Mar,2024
David
Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on 25 Mar,2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager
I was highly pleased with this location. There are many dining options with walking distance. The staff is very hospitable.
Brian
Stayed 5 nights in Feb 2024
Response from Grand Hyatt Athens on 21 Feb,2024
Dear Guest Brian, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager
Dear Guguli, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager
10/10 Excellent
kristel
29 Jan,2024
kristel
Stayed 1 night in Jan 2024
Response from Grand Hyatt Athens on 20 Mar,2024
Dear Kristel,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards,Nancy MakriGuest Relations Manager
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Nancy Makri Guest Relations Manager
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Nancy Makri Guest Relations Manager
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Nancy Makri Guest Relations Manager
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Guest Relations team
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Guest Relations team
10/10 Excellent
Van
Business traveller
24 Dec,2023
Liked: Cleanliness, staff & service, amenities
Van
Stayed 3 nights in Dec 2023
Response from Grand Hyatt Athens on 24 Dec,2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team
Perfect location close from everything very nice staff
Ali
Stayed 3 nights in Dec 2023
Response from Grand Hyatt Athens on 18 Dec,2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team
Excellent Hotel.
Loved the roof top pool
Perfect Hotel for a stay in Athens
Elizabeth
Stayed 1 night in Sep 2023
Response from Grand Hyatt Athens on 14 Dec,2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team
6/10 Okay
James
Travelled with family
5 Dec,2023
Liked: Cleanliness, amenities
The 'modern' elevator controls didn't take into account that one car was stuck on our floor. Other cars wouldn't come to the floor b/c the system thought our floor was being serviced. Also, the power in our room went out. It took 90 minutes to have it fixed. In the grand scheme that may not be too bad but we were exhausted from a 20 hour travel day and it needed sleep which wouldn't come without air conditioning. The pool was spectacular, though.
James
Stayed 2 nights in Jun 2023
Response from Grand Hyatt Athens on 7 Dec,2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations team
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team
The Good - Excellent Staff, Rooms have been refurbished and ĥave good Tech
The Bad - Elevators are bad. If you get a room facing Syngrou avenue be prepared for a very noisy stay, average breakfast for a 5 star hotel
Ganesh
Stayed 6 nights in Nov 2023
Response from Grand Hyatt Athens on 7 Dec,2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.We humbly regret not having met your expectations in certain parts.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager
6/10 Okay
Joao
2 Feb,2024
Disliked: Room comfort
Problemas com dispositivo eletrônico “limpeza quarto” comprometeu estadia com indesejáveis visitas das camareiras todos os quatro dias!!!
Joao
Stayed 4 nights in Jan 2024
Response from Grand Hyatt Athens on 3 Feb,2024
Dear Mr. Joao,We are deeply sorry your stay did not meet your expectations. Your feedback is crucial for our improvement efforts. We would be grateful for the chance to welcome you back for a much-improved experience.Warm regards,Nancy MakriGuest Relations Manager
Super Hotel. Gute Verbindung ins Zentrum (uber).
Schöner Wellness Bereich und ausreichendes gym, um in shape zu bleiben.
Richi
Stayed 4 nights in Jan 2024
Response from Grand Hyatt Athens on 21 Jan,2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Nancy Makri Guest Relations Manager
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Guest Relations team
La ubicación ayuda en algunos aspectos, pero para salir está muy grande la avenida
HECTOR EDUARDO
Stayed 4 nights in Dec 2023
Response from Grand Hyatt Athens on 26 Dec,2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team
6/10 Okay
Ersen
19 Dec,2023
Ersen
Stayed 2 nights in Dec 2023
Response from Grand Hyatt Athens on 22 Dec,2023
Esteemed Guest Ersen,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations in certain parts and wish you would have contacted us whilst in house, so as to improve your experience. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations Team