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Reviews of Courtyard by Marriott Auburn

3 out of 5
Courtyard by Marriott Auburn
2420 W Pace Blvd, Auburn, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 417 out of 614 reviews" "
Rating 8 - Good. 120 out of 614 reviews" "
Rating 6 - Okay. 35 out of 614 reviews" "
Rating 4 - Poor. 24 out of 614 reviews" "
Rating 2 - Terrible. 18 out of 614 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, clean beautiful rooms!
Stayed 1 night in May 2024

10/10 Excellent

Robin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very convenient to auburn university. Thank you for making us feel special. Great job
Stayed 2 nights in May 2024

10/10 Excellent

Madeline, Mooresville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing.
Stayed 1 night in May 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Staff & service, amenities
Very slow check in process, staff member kept having to “check with manager.” Carpeting in hallway in front of our room had numerous dark stains. No trash pick up/towel service after we checked in (stayed 2 nights). Very slow check out process.
Stayed 2 nights in May 2024

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Line to check in that took awhile. Friendly staff though that apologized for the wait. Went out to the pool and the only lounge chair that was there was ripped all down one side.
Stayed 1 night in May 2024

10/10 Excellent

Genaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property I would definitely stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Everyone on the staff that we encountered was so friendly and very helpful. They were outstanding!!!
Stayed 1 night in Apr 2024

6/10 Okay

Donna

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs renovation but staff was fantastic
Stayed 1 night in Mar 2024

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area, clean, modern rooms. Will come back.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet. People were friendly. Rooms were newly renovated and the room was nice. One of the better hotels I've stayed at honestly. Would recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what I was doing and convenient
Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 2 nights in Feb 2024

10/10 Excellent

TAMMY

Stayed 1 night in Jan 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Stayed 2 nights in Jan 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet room. Safe. Clean.
Stayed 1 night in Jan 2024

6/10 Okay

Blake

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I was disappointed in the cleanliness of my room. There were crumbs on the table beneath the t.v. The floor lamp was dusty, and my son’s sheets didn’t appear to have been washed. The staff was very friendly however and it was quiet and safe.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023

2/10 Terrible

ephrem

Disliked: Cleanliness
Custemer serviceb
Stayed 1 night in Dec 2023

6/10 Okay

brandon

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Melinda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not sure
Staff claims reservation was not in system. Although he found it in both names provided. Blamed it on booking online. Quite lengthy check in and didnt know how to access wifi. No shower supplies. I think they need to train staff.
Stayed 1 night in Dec 2023

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except my room didn't have a microwave. Had a small fridge but no microwave
Stayed 4 nights in Dec 2023

10/10 Excellent

kristin

Travelled with partner
Liked: Amenities
Great
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The front desk help was terrific
All the employees at the front desk that I encountered were pleasant, respectful, and helpful. I'd have to say that this Courtyard is LUCKY to have them. If I had to judge this hotel only by the front desk people I encountered it would be 5 stars. My stay was 2 nights: Friday & Sat. However, my room had some small issues that of course when I brought them up to the front desk were corrected right away by the front desk person non the less. My sink plug was stuck down and wouldn't drain right, I had requested new towels from house keeping and never received them and the conditioner bottle was empty. The front desk person corrected all 3 issues quickly. Also, I noticed the tissues smelled mildewy and were damp. The box was sitting at the end of the sink vanity and when you lifted the plastic container that they were in the tissue box was soaking wet. When you would wash your hands and reach with wet hands to shut the water off the water from your hands would roll towards the tissue box. The vanity was light colored and you really couldn't notice the water build up. I requested a new box and was given one. Also, the bed was one of the MOST comfortable beds I've ever slept on at a hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy one night stay in Auburn for a family weekend for the football game. Location was perfect. Checkin was digital. Rooms clean and bed comfy. Great hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Lindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property provides a friendly, inviting atmosphere. The staff welcomes guests with a smile and ensures that needs are met. Such an amazing stay!
Stayed 1 night in Nov 2023

8/10 Good

JOHN

Travelled with family
Liked: Cleanliness
Liked the location convenience Didn’t like how loud the Air conditioner was - didn’t get a good night sleep. At check out woman at front desk was so unfriendly and grumpy
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Shaylee

Disliked: Staff & service, property conditions & facilities
They gave my room away after I called and said I would arrive late
Stayed 1 night in Oct 2023

10/10 Excellent

Davis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thaddeus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quite great stop off for our road trip.
Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sarina

Stayed 1 night in Sep 2023

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Be Ty nice rooms & property but the coffee maker in our room was missing parts & the cleaning crew kept knocking on our door early in the morning way before check out trying to rush us out - so ignoring.
Stayed 1 night in Sep 2023

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Serena

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful accommodations. Our vanity light above the mirror in the bathroom was out. Made it difficult to dress and do makeup.
Stayed 1 night in Sep 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Room dirty, towels thread-bare, blood drops on sheets, etc. We stayed there about a month ago and both elevators were out of service.
Stayed 1 night in Aug 2023

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and all staff super friendly
Stayed 1 night in Aug 2023

6/10 Okay

Eric

Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was clean and beds comfy. The hotel let a large leaking garbage bag sit in the lobby by the elevators for 24 hrs. The floor was so sticky. It was disgusting. I was locked out of my room for an hour because my key cards didn’t work and they couldn’t get it fixed. They tried to comp my room for the trouble but said they couldn’t because I booked through Expedia so I contacted Expedia but they wouldn’t help. I’ll never use Expedia again.
Stayed 2 nights in Aug 2023