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Reviews of Archer Hotel Austin at the Domain

4.5 out of 5
Archer Hotel Austin at the Domain
3121 Palm Way, Austin, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 837 out of 1002 reviews" "
Rating 8 - Good. 107 out of 1002 reviews" "
Rating 6 - Okay. 28 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay! Highly recommended.
Stayed 1 night in May 2024
Response from James Clark on 23 May,2024
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mo at the front desk was AMAZING!!! The property was really great. Staff super friendly. Only complaint would be the pool bar did not open until 6pm on Sunday so you had to go downstairs and carry up food or drinks. Seems silly to have a pool bar that isn't open during the day. We will stay here again for sure.
Stayed 3 nights in May 2024
Response from James Clark on 22 May,2024
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 2 nights in May 2024
Response from Morrison on 20 May,2024
Thank you for your review.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing we will be back
Stayed 1 night in May 2024
Response from James Clark on 22 May,2024
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful check in with Damien, thank you!
Stayed 1 night in May 2024
Response from Morgan on 14 May,2024
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can you not say about the Archer in Austin Texas. This is my second time staying at this property and it does not disappoint. From the staff to the facility, everyone on staff acknowledged your presence politely and welcoming. The property was sold out the three night I was there the only time you could tell the hotel was that busy was in the lobby and restaurant/bar, and beside the typical sound of a door closing that you get in any hotel I had no clue it was that busy. I stayed at the property for the first time 6 years ago and it became my go to hotel when I'm visiting family in the Austin area. If the hotel property doesn't convince you to stay, the surrounding area will tip the scales, high end retail, and dining, night life with plenty to do in your spare time.
Stayed 3 nights in May 2024
Response from Morgan on 4 May,2024
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 Excellent

Collette

Stayed 2 nights in Apr 2024
Response from Morrison on 20 May,2024
Thank you for your review.

10/10 Excellent

Shannon, Tuscola

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and modern.
Stayed 1 night in Apr 2024
Response from James Clark on 30 Apr,2024
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good about the hospitality and service I received. Everyone was wonderful and the rooms were fabulous.
Stayed 1 night in Feb 2024
Response from James Clark on 18 Apr,2024
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 Excellent

Tarek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay and I will definitely be coming back.
Stayed 1 night in Apr 2024
Response from James Clark on 15 Apr,2024
Thanks so much for the rating love. We’ll share it with our team.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping and dinner options close by. Staff was very helpful and accommodating. Definitely will be staying here again.
Stayed 1 night in Apr 2024
Response from James Clark on 15 Apr,2024
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 Excellent

Burhan

Stayed 1 night in Apr 2024
Response from James Clark on 15 Apr,2024
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

6/10 Okay

Ane

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from James Clark on 12 Apr,2024
We appreciate your rating your experience with us- and we apologize that it wasn’t as expected. We’d like to address the situation for you and for our future guests. Whenever time permits, please give us a call so we can further assist you.

10/10 Excellent

Allyson

Stayed 2 nights in Apr 2024
Response from James Clark on 30 Apr,2024
Thanks so much for the rating love. We’ll share it with our team.

8/10 Good

Wendell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I thoroughly liked the property, the toilet seat had been left in a state of disrepair. I fixed it myself, as it was discovered on a Friday evening. Other than the minor disrepair, I enjoyed the property.
Stayed 1 night in Mar 2024
Response from James Clark on 1 Apr,2024
We appreciate your feedback and share these comments with our team! We look forward to hosting you soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The snacks and bar available in the room.
Stayed 2 nights in Mar 2024
Response from James Clark on 1 Apr,2024
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 Excellent

Jazmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos hospedamos con nuestros nińos, nos encantó la ubicación y las instalaciones Definitivamente regresaremos
Stayed 2 nights in Mar 2024
Response from James Clark on 31 Mar,2024
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 Excellent

byron

Stayed 2 nights in Mar 2024
Response from James Clark on 20 Apr,2024
We’re happy that you’re happy! Looking forward to hosting you again.

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra super comfy beds! Great breakfast.
Stayed 2 nights in Mar 2024
Response from James Clark on 25 Mar,2024
Many thanks from us-we’ll pass along the kudos to the team.

10/10 Excellent

Mary

Great
Stayed 1 night in Mar 2024
Response from James Clark on 25 Mar,2024
Thanks so much for the rating love. We’ll share it with our team.

2/10 Terrible

Scott, Cypress

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is on 3rd floor in parking garage across the street. Old rooms, dirty looking bathroom floors and carpets. Bed and pillows are uncomfortable. AC was set at 65, but did not cool adequately, still felt too hot in room. Didnt notice that the bed sheets were dirty from old lipstick(wife doesn't wear lipstick) until we were leaving. Gross. Only good thing about hotel was the location.
Stayed 2 nights in Mar 2024
Response from Li on 20 Mar,2024
Dear Scott, We appreciate your rating your experience with us- and we apologize that it wasn’t as expected. We’d like to address the situation for you and for our future guests. Whenever time permits, please give us a call so we can further assist you.Thank you,

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from James Clark on 6 Apr,2024
Thank you for the rating love! We will share it with the team!

10/10 Excellent

tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, nice, and had a great staff. Great location.
Stayed 2 nights in Mar 2024
Response from Li on 12 Mar,2024
Hello Tyler,Many thanks from us-we’ll pass along the kudos to the team.Sincerely,

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the bar/restaurant was better than expected. Staff very nice and helpful.
Stayed 3 nights in Mar 2024
Response from James Clark on 5 Mar,2024
Many thanks from us - we'll pass along the kudos to the team.

10/10 Excellent

JESSE, ROUND ROCK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and remembered my name after check-in. Walking distance to everything.
Stayed 1 night in Feb 2024
Response from James Clark on 5 Mar,2024
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

8/10 Good

Ariannah Carmen

Stayed 2 nights in Mar 2024
Response from James Clark on 5 Mar,2024
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Staff was amazing very acomadating great service amazing hospitality. Definitely the best hotel I have stayed at and it definitely outbeats the four seasons hands down
Stayed 2 nights in Mar 2024
Response from Li on 3 Mar,2024
Dear Andrew,A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.Sincerely,

10/10 Excellent

Eder

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from James Clark on 5 Mar,2024
Thanks so much for the rating love. We’ll share it with our team.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally accommodating staff, beautiful lobby and room. The fireplace and patio on the room were perfect for the weather.
Stayed 1 night in Feb 2024
Response from James on 27 Feb,2024
Many thanks from us - we'll pass along the kudos to the team.

6/10 Okay

Maria Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet was incredibly helpful and respectful. I stay here for my safety as a single woman. I came to ATX for a grand opening of Blindside Lounge on 6th street. Check in wasn’t the best because I let them know there’s travel insurance for only three people and not four. I probably needed to let Expedia know but I read the paper the lady asked me to sign and to change that number I apparently had to add name of these individuals onto the reservation. I prefer to remain anonymous of my family and friends while traveling. Also the people at the front desk don’t need to interrupt a conversation. I understand y’all are busy but let me finish my sentence.
Stayed 1 night in Feb 2024
Response from Li on 26 Feb,2024
Thank you for your review. Maria Elena, while we’re thrilled that you appreciated our Domain Northside location for the most part, we regret that the service you received was anything less than exceptional. We strive every day to wow our guests, but regrettably, we sometimes fall short. We’ll share this feedback with our team. I do wish to emphasize that while we do respect our guests' privacy, we do ask our guest's their accompanying guest's information in order to issue new room keys should they happen to be lost or misplaced. If you prefer to remain anonymous, we may also utilize an Alias for your reservation at your request. We hope to host you the next time you visit Austin and earn your loyalty. Warmest Regards, Director of Guest ServicesTitle.

10/10 Excellent

Deborah, newport coast

Stayed 2 nights in Feb 2024
Response from Li on 20 Mar,2024
Dear Deborah,A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.Kindly,

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great play to stay friendly staff and awesome location.
Stayed 1 night in Feb 2024
Response from Li on 25 Feb,2024
Dear Jose,A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.Sincerely,

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect was enjoyable
Stayed 1 night in Feb 2024
Response from James on 22 Feb,2024
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from James on 22 Feb,2024
So happy you enjoyed your stay with us. Thank you for sharing.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from James on 20 Feb,2024
Thanks so much for the rating love. We’ll share it with our team.

10/10 Excellent

Crystal, Harker Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 20 Feb,2024
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here it's worth it!
Came to hangout and get away with my beautiful wife. Location and service were excellent. Specail shout out to the valet staff and the front desk worker Lisandro.
Stayed 2 nights in Feb 2024
Response from James on 19 Feb,2024
So happy you enjoyed your stay with us. Thank you for sharing.

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from James on 19 Feb,2024
Sharing is caring - thank you for leaving your rating of our hotel!

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome minus the fireplace
This hotel is amazing. Probably the nicest hotel I’ve been too. The only issue was we upgraded so we could have a fireplace in the balcony, and ours didn’t work at first. We called maintenance, and after 20 minutes they got it working, or so we thought. It would turn itself on and off ever 30 minutes. The upgrade fee was $125, pretty disappointed that they only took $50 off for this issue since it was the reason we decided to upgrade.
Stayed 1 night in Feb 2024
Response from Li on 18 Feb,2024
Dear Glen,Thank you so much for your feedback and rating. I sincerely apologize for the lack of a consistent proper functioning fireplace. I'd be happy to take a look at your billing and adjust the upgrade fee accordingly since you did not thoroughly enjoy the enhanced room provided. Sincerely,

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great get away with nice shopping, food, and live music! The room was very spacious and comfotable
Stayed 1 night in Feb 2024
Response from James on 15 Feb,2024
So happy you enjoyed your stay with us. Thank you for sharing.

4/10 Poor

Kimbra

Stayed 2 nights in Feb 2024
Response from Li on 14 Feb,2024
Dear Kimbra,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Feb 2024
Response from James on 12 Feb,2024
We are so glad you enjoyed your stay with us. Thank you for sharing.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from James on 12 Feb,2024
Many thanks from us - we'll pass along the kudos to the team.

10/10 Excellent

Amy, New Braunfels

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the area and the hotel was great.
Stayed 1 night in Feb 2024
Response from Li on 11 Feb,2024
Dear Amy,We’re happy that you’re happy! Looking forward to hosting you again.In hospitality,Director of Guest Services

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay cation at the Domain - Archer style
Stayed at Archer Hotel for a stay-cation. It was wonderful. Welcoming foyer and staff. The valet guys very helpful. Easy in and out. Domain is very walkable - so didn't need the car much. The hotel was lovely - well located - offerred good amenities - free wifi - infused water downstairs - coffee selection in room. We got a room with a balcony which was nice to put your feet up and enjoy people watching below. Close to so many restaurants and stores. Very relaxing - super comfy bed and great hot water shower!
Stayed 2 nights in Feb 2024
Response from James Clark on 7 Feb,2024
Many thanks from us - We'll pass along the kudos to the team.

10/10 Excellent

SAMUEL M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Walkable nice area.
Stayed 1 night in Feb 2024
Response from Li on 3 Feb,2024
Dear Samuel,Thanks so much for leaving a rating-We’re always happy to host!In hospitality,

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first stay at The Archer Hotel. We have stayed in the Domain area a handful of times but have never actually stayed in the Domain shopping center. This place was perfect due to the proximity to shopping/dining and easy access to the highways. This place did not disappoint. The staff was extremely attentive and courteous. Rooms were clean and the atmosphere was just what we were looking for. It is located right next to Nordstrom and walkable to many stores/restaurants if you are not looking to drive out. This sure beats the traffic staying downtown. Will definitely book this place again!
Stayed 1 night in Jan 2024
Response from James on 30 Jan,2024
Sharing is caring - thank you for leaving your rating of our hotel!

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property ! I would definitely stay there Again !
Stayed 1 night in Jan 2024
Response from Li on 29 Jan,2024
We’re happy that you’re happy! Looking forward to hosting you again. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Li on 29 Jan,2024
Thanks so much for the shout-out we appreciate it and look forward to hosting you again soon.Sincerely,

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Li on 29 Jan,2024
Thanks so much for the rating love. We’ll share it with our team. In hospitality,