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Novotel Citygate Hong Kong

Photo gallery for Novotel Citygate Hong Kong

Featured image
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Novotel Citygate Hong Kong

UNESCO Sustainable Property

Novotel Citygate Hong Kong

4 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
51 Man Tung Road, Tung Chung, 0

Explore the area

  • Popular LocationCitygate Outlets4 min walk
  • Popular LocationTung Chung New Development Ferry Pier18 min walk
  • Popular LocationTung Chung Fort4 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)8 min drive

Choose dates to view prices

About this area

Tung Chung

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping centre. Tung Chung Fort and Kwun Yam Temple are local landmarks, and some of the area's activities can be experienced at Tung Chung New Development Ferry Pier and Tung-O Ancient Trail. Travelling with kids? Consider Hong Kong Disneyland and Airport Core Programme Exhibition Centre.

What's nearby

  • Citygate Outlets - 4 min walk
  • Tung Chung New Development Ferry Pier - 18 min walk
  • Tung Chung Fort - 4 min drive
  • Skypier - 6 min drive
  • AsiaWorld-Expo - 7 min drive

Getting around

  • Hong Kong Tung Chung Station - 6 min walk
  • Siu Hei Station - 27 min drive
  • Hong Kong International Airport (HKG) - 8 min drive

Restaurants

  • Where to eat
  • Essence – Buffet restaurant offering international cuisine. Serves breakfast, brunch, lunch and dinner daily.
  • Olea – Restaurant offering Italian cuisine. Serves brunch, lunch and dinner daily.
  • Andante – Bar offering international cuisine. Serves breakfast, brunch, lunch and dinner daily, happy hour available.

About this property

Novotel Citygate Hong Kong

Family-friendly hotel connected to a shopping centre in Tung Chung with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a coffee shop/café and valet parking. All 440 soundproofed rooms feature free wired Internet and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Novotel Citygate Hong Kong offers 440 forms of accommodation with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 6 AM to 11:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 178-178 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Computer station
  • Conference space (4790 square feet)
  • Meeting rooms 7

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to December 31 2021 (dates subject to change):
  • Bar/Lounge(s)
The following facilities are closed seasonally each year. They will be closed from 2 December to 31 March:
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for HKD 550.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, JCB International and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to December
Pool access available from 7:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 543 out of 1066 reviews
5 - Excellent 51%
Rating 4 - Good. 389 out of 1066 reviews
4 - Good 36%
Rating 3 - Okay. 82 out of 1066 reviews
3 - Okay 8%
Rating 2 - Poor. 28 out of 1066 reviews
2 - Poor 3%
Rating 1 - Terrible. 24 out of 1066 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and room are impeccable. Pity free parking for hotel guests is not offered…
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便,.
Stayed 1 night in Aug 2021

2/5 Poor

Travelled with family
Disliked: Staff & service
The check-in arrangement was below standard. A number of clients waited outside the reception counters, without k.owing exactly how we should line up. The staff over the other counters, who seemed not occupying with other jobs, just stayed at their seats without offering any help.
Stayed 1 night in Aug 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
早晚自助餐一般但超多人,房間沒有USB充電,沖涼花灑水力熱力不足,環境就唔錯。
Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel 👍
Stayed 2 nights in Aug 2021