Novotel Citygate Hong Kong

4.0 star property
Mountain hotel connected to a shopping centre in Tung Chung with 3 restaurants

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Novotel Citygate Hong Kong

City view
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout curtains
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Free airport shuttle
    Free airport shuttle
  • Parking available
    Parking available
  • Gym
    Gym
  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
The price is S$191
Price available on 04/11/2024
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Room options

Available filters for rooms
Showing 8 of 8 rooms

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Premier Suite, 1 King Bed (Executive)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Blackout curtains
  • 57 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Standard Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Premier Room, 1 Queen Bed (Executive)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Family Room, Multiple Beds, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Premier Room, 2 Single Beds (Executive)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

About the area

Map
51 Man Tung Road, Tung Chung, 0

What's nearby

  • Tung Chung New Development Ferry Pier - 8 min walk
  • Citygate Outlets - 9 min walk
  • Tung Chung Fort - 5 min drive
  • AsiaWorld-Expo - 7 min drive
  • Ngong Ping 360 - 25 min drive

Getting around

  • Hong Kong Tung Chung Station - 13 min walk
  • Butterfly Station - 13 min drive
  • Hong Kong International Airport (HKG) - 8 min drive

Restaurants

  • ‪Tasty Congee & Noodle Wantun Shop - ‬15 min walk
  • ‪星巴克 - ‬8 min walk
  • ‪太平洋咖啡 - ‬10 min walk
  • ‪Outback Steakhouse - ‬15 min walk
  • ‪Jasmine 八月花 - ‬15 min walk

About this property

Novotel Citygate Hong Kong

Upscale hotel connected to a shopping centre
A free return airport shuttle, a shopping centre on-site and a coffee shop/cafe are just a few of the amenities provided at Novotel Citygate Hong Kong. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • A water dispenser, a computer station and a TV in reception
  • Concierge services, a 24-hour front desk and meeting rooms
  • Guest reviews give top marks for the helpful staff and proximity to the airport
Room features
All 440 rooms feature comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • 40-inch LCD TVs with satellite channels
  • Free infant beds, coffee/tea makers and heating

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6 AM to 11:30 PM at scheduled times
  • Parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 11 AM on weekends; HKD 140 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Andante
  • Essence
  • Olea

Family friendly

  • Children's pool
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,790 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 23 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 December to 31 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults and HKD 103.4 to 103.4 for children
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The seasonal pool will be open from March to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Does Novotel Citygate Hong Kong have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. The swimming pool is closed seasonally each year from December 1 until March 31.

How much does it cost to stay at Novotel Citygate Hong Kong?

As of 31 Oct,2024, prices found for a 1-night stay for 2 adults at Novotel Citygate Hong Kong on 4 Nov,2024 start from S$190.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Citygate Hong Kong pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Citygate Hong Kong?

Self-parking is available for HKD 250 per day. Valet parking is available for HKD 250 per day.

What time is check-in at Novotel Citygate Hong Kong?

Check-in start time: 2 PM; check-in end time: 5:30 AM.

What time is check-out at Novotel Citygate Hong Kong?

Checkout is at noon.

Does Novotel Citygate Hong Kong provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 6 AM to 11:30 PM at scheduled times.

Where is Novotel Citygate Hong Kong located?

Situated near the airport, this hotel is within a 10-minute walk of Tung Chung New Development Ferry Pier and Citygate Outlets. Ngong Ping Cable Car Tung Chung Station and Lantau North Country Park are also within 1 mile (2 km). Hong Kong Tung Chung Station is 13 minutes by foot.

Novotel Citygate Hong Kong Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 1015 reviews" "
Rating 8 - Good. 378 out of 1015 reviews" "
Rating 6 - Okay. 96 out of 1015 reviews" "
Rating 4 - Poor. 49 out of 1015 reviews" "
Rating 2 - Terrible. 29 out of 1015 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Man Yau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Nina patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel when traveling in Hongkong. Very accessible, very convenient, very clean etc. there is also free shuttle from airport to hotel vice versa. Will book this again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near airport and Disneyland. There is a mall connected to the hotel which was awesome. Lots of food options, just have to look for them. Metro is also conveniently located near.
Stayed 3 nights in Oct 2024

8/10 Good

Oded

Liked: Cleanliness, staff & service
Superb customer service, extremely clean, adjacent to a mall with direct access to the metro, and a great, easy to dind frequent shuttle to the airport. Breakfast ok, nothing to write home about. On the flip side, property, especially rooms very dated. Time to replace those in-room 80s style carpets with some light damp smell, as well as the 80s style cabinets (also with the "old wood" smell). That would verily alter th experience for the better. Overall ok to good stay, especially if for a short day or two.
Stayed 2 nights in Oct 2024

6/10 Okay

David, Bentonville

Business traveller
Good location meet my needs for being close to airport
Stayed 1 night in Oct 2024

4/10 Poor

Gregory

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some stuff unfriendly, some staff good. No options for food or drink after 10pm. No power outlets in room next to bed only at desk across the room. Old looking and dirty carpet. Just overall not very clean and accommodating for the price we paid. I would never stay here again
Stayed 1 night in Oct 2024

8/10 Good

Joyce mo Kit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located to airport, Mass Transit Railway and with direct access to a shopping plaza. The room is comfortable and clean. Breakfast buffet offered a selection from different cuisine.
Stayed 13 nights in Sep 2024

10/10 Excellent

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was considered spacious, nice view over the cable car. Convenient location closed to the cable car station to the Big Buddha, MTR station, bus terminal and a few malls including citygate. Hotel provides free shuttle bus for pick up and drop off to and from the airport. Best of all, staff are friendly and helpful, particularly those from the concierge. Highly recommending this hotel and will definitely come back to stay here next time.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a fantastic stay at Novotel Citygate. Great location attached to the Outlet mall with easy access to the MTR. Two stops to Disneyland which made things easy. We loved the pool which was beautiful for kids - safe depth, the ‘coral reef’ mosaic was hours of fun! Strong recommend, but maybe only 3-4 days.
Stayed 5 nights in Sep 2024

8/10 Good

Hong Bing

Travelled with family
Liked: Cleanliness, staff & service
Mostly what I would expect from a Novotel. However the toilet door wouldn't close properly and you can see the person using the toilet from the bed. Also both usb ports in the room were not working so we couldn't charge our devices. And at 3am we were rudely awoken by a scary loud bell ring that lasted a few seconds. Possibly a false fire alarm. Also the toilet was blocked. However the staff were very attentive and provided service quickly when requested. So a mixed experience for us.
Stayed 1 night in Sep 2024

10/10 Excellent

ROY, BOYNTON BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle van to/from HKG Airport beginning at 06:00. Efficient and pleasant staff. Well appointed and clean room with a view. A big outlet mall shopping center is attached to the hotel with huge mixture of retail stores and restaurants. The hotel's pool feels like a quiet oasis. No negatives other than a higher cost property, but that's Hong Kong.
Stayed 2 nights in Sep 2024

10/10 Excellent

?

Stayed 1 night in Sep 2024

8/10 Good

Shoo Hwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short stay, dining, shopping and transport are easily accessible.
Stayed 2 nights in Jul 2024

10/10 Excellent

zuyi, Lafayette Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk to the subway station from the hotel. Don’t take the taxi.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to citygate shopping centre and MTR station. Convenient shuttle to airport
Stayed 1 night in Aug 2024

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, amenities
Good service and room
Stayed 4 nights in Aug 2024

8/10 Good

Fabio, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, mediocre food
Stayed 1 night in Aug 2024

10/10 Excellent

Fabio, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Arya was fantastic for in helping us with our reservation after our flight was cancelled
Stayed 1 night in Aug 2024

8/10 Good

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked how the hotel has a buffet, that is very nice.
Stayed 1 night in Aug 2024

8/10 Good

Peilei

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Chaitanya, Jamesville

Stayed 1 night in Jun 2024

4/10 Poor

Pui Chun

Disliked: Cleanliness
Once you enter the room, it has very strong moldy smell. The bedside light wasn’t function properly, it kept blinking. Bathtub has water stains all over. The bed has hairs, no sure if they change the sheet between stays. The worst thing is the tv. I wasn’t able to turn off the tv. The remote wasn’t working! 😤 so I left the tv on entire night. I didn’t want to change the room, due to late arrival, it was midnight. Honestly, this is the first hotel I ever stayed with this many problems. I stayed here because of the transfer flight. The shuttle driver was very nice and helpful. That’s the only thing I like about this hotel. 😂
Stayed 1 night in Aug 2024

10/10 Excellent

Beth, River Forest

Stayed 1 night in Aug 2024